Superior Suite, 2 Bedrooms, City View | View from room
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Reviews of Piazza di Spagna Suites

Piazza di Spagna Suites
Piazza Di Spagna 93, Rome, RM

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 125 reviews" "
Rating 8 - Good. 41 out of 125 reviews" "
Rating 6 - Okay. 20 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 6 out of 125 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Location is excellent, no lift so have to carry all of the bags up and down by yourself. Not suitable for old couple.
Stayed 5 nights in Dec 2018

10/10 Excellent

Lyra

Loved my stay here!
Loved the location, right at the Spanish Steps. We had adjoining rooms and both rooms were lovely. The view outside was spectacular, noise level was very minimal when the windows are closed. The bathrooms were clean. I'm not a fan of Europe's toilet bowls compared to the U.S. (seats are a bit thin at the rim & water level is low), but I made it work :-) I would definitely stay at the Suites on my next trip back to Rome.
Stayed 2 nights in Aug 2018

6/10 Okay

Nick, Autralia

Liked: Room comfort
Location was good
Hotel was ok. The decor is a dated and old for the amount of money we were changed, hotel room was not the same as on the advertisement pictures , I don’t think they know the difference between buffet breakfast & continental breakfast, I was changed extra for buffet but we were given a continental breakfast in our room,same thing every day I did show my booking confirmation how it stated buffet breakfast but they didn’t seem to care, carpets were dirty, in hallway there was dusty old fake flowers in pots. Overall the Hotel needs some love and care as it is in a very good destination.
Stayed 5 nights in Aug 2018

10/10 Excellent

Peggy

Will Be Back!
Amazing stay with my 15 yr old daughter. We felt safe and the Hotel was perfectly situated. Walk out the door and everything is there. Turn any corner or choose any street and you will be mesmerized and entertained. The front Desk Gentleman was a perfect Host. He went out of his way and took the time to make our stay that much better.
Stayed 2 nights in Aug 2018

8/10 Good

Brent, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few issues with room but was resolved quickly. Rooms were ok but location is very nice
Stayed 3 nights in Jul 2018

10/10 Excellent

cecily, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short family stop in Rome
This review is for the apartment that is separate from the hotel * It was hard to find hotel rooms to accomodate 4 people (comfortably- not 2 to a double bed) and when I came across this hotel I was excited to find it had ample sleeping arrangements, a full kitchen, and AIR CONDITIONER! Listen, y’all- we were traveling from Texas where we like our AC, this apartment had great AC units in each of the rooms that actually cooled everything very effectively. The hotel staff were friendly and answered many questions for me through the Expedia messenger service. We were able to leave our luggage in the reception area while we ventured out before our room was ready. All in all I would stay here again! Great place
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Last 2 nights of my honeymoon
After flying in from Mykonos, my wife and we took the train into Roma. This was our 2nd time in Roma, and were excited to stay in this hotel for our final leg of the honeymoon. What a disappointment it was. First expedia listed nowhere that the front desk and doors lock at 7pm and the receptionist leave too. We got the hotel at 7:15 pm and had 2 nice ladies help up try and get in touch with the hotel staff. Most of the phone numbers listed didn't work and the only other one that did, no one answered. We finally did get in because a guy showed up around 7:30, I thank the expedia messaging part for working on that. for a 2 bedroom room, the rooms where tiny, could barely get around with out hitting something with the luggage. both showers need to be re-grouted as their is mold/mildew all over it. The sheets are not much either. The 2nd night we stayed we came back with from dinner and my slipped on some of the Marble steps and almost broke her knee because there is no grip on any of the steps (please be careful walking up them anyone that stays there). The breakfast is not very good or has a good selection of items. The only easy part was the checking out. Definitely wont be staying here again.
Stayed 2 nights in Jun 2018
Response from Mariano on 13 Jul 2018
Dear Mr Anonymous, thank you for your review, but we must respond to you because is simple untrue what you're writing. 1) About our opening time, we inform you that it is clearly reported on our Expedia's conditions and, moreover, we send an email with all the information to all our customers (we are not responsable for Expedia's message system). 2) About the sheets, it's simple impossible: we have an external service that bring us new sheets and towels every two days, everything packed. 3) About the "marble steps", we don't know why you have used due that we have the elevator. But, anyway, we want to clarify that they are beautiful steps, because our palace is an historical building and, here in Italy, we have a strictly rules about our historical buildings: we can not put a "grip" on an ancient marbel steps! Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location but no air conditioning and noisy builders working in the courtyard at 7am spoilt the experience.
Stayed 4 nights in May 2018
Response from Mariano, Front-desk on 14 Jun 2018
Dear Customer, thank you for your feedback. Unfortunately, the works didn't depend by us. Best regards

6/10 Okay

Verified traveller

Good location, within walking distance to it all.
A basic service hotel (room only, no facilities) in a fantastic location. Most of the rooms are bright and airy, we were unfortunate to have one that was not. If your visit to Rome is about being out and about all day, this is a good hotel for you
Stayed 3 nights in May 2018
Response from Mariano, Front-desk on 30 May 2018
Thank you for the feedback

10/10 Excellent

Kristyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mariano, Front-desk on 17 May 2018
Thank you for your feedback!

10/10 Excellent

Wooi Loong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location, great breakfast & huge bathroom. The staffs were helpful.
Stayed 2 nights in Feb 2018
Response from Mariano, Front-desk on 30 Mar 2018
Thank you very much Mr Loong!

6/10 Okay

Megan, Sydney

Liked: Room comfort
Disliked: Property conditions & facilities
Great location
Perfect location to visit the sites of Rome. Great size 2 bedroom apartment for 4 people. Very disappointing that 2nd bathroom was not operational for our 4 night stay and that water leaked continually around the base of the toilet in this room. There was only a bath in the other bathroom (no shower). This was so inconvenient as we were staying with friends and it took so long to get through the bathroom each day. Despite several daily requests and advice that the 2nd bathroom had been fixed on a couple of occasions (when it clearly hadn’t) the bathroom remained unusable and in an unhygienic state for the duration of our stay due to the leaking toilet. 1 bathroom/toilet was not enough for 2 groups of 2 people. When we raised this issue with the property, they tried to say that they had noise complaints (without any verification) which was totally unfounded. There appears to be a number of other apartments in the general area that are more cost effective with more modern amenities so I would suggest to seek alternate accommodation. Staff were excellent at check in, however, not good after service when we raise issues with the unhygienic bathroom situation. The hotel refunded our taxes after the bathroom was not usable for the first night. We were offered a voucher to use off our next visit for our continued inconvenience, however, this was not a suitable outcome for us as we have no plans to return to Rome in the foreseeable future.
Stayed 4 nights in Nov 2017
Response from Mariano, Front-desk on 5 Feb 2018
Dear Megan, thank yo for your feed-back. Best regards

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A Big No
The day before we arrived we received a message that the elevator was not working. The hotel is in an old building near the Spanish steps (you cannot beat the location) on the 3rd or 4th floor. This may not be an issue for many people, however, my father has a sensitive heart and a broken knee. It did not give me enough time to book another location for 6 people traveling. I responded in the evening but management did not see the note until the following morning, the day we were arriving. The manager was very kind. He upgraded our room (1 of 4 rooms) and waived the cost of water in the fridges for all room. However, the main issues with the hotel other than the elevator being broken was 1. the walls are paper thin and no one could sleep 2. no one told us there would be construction happening that would keep us awake from the early morning onward 3. the shower door broke in one of the hotel rooms while we were taking a shower and fell on us. It took us 30 minutes to get out of the shower and it took 2 hours for management to arrive (they didnt do anything to help) and 4. there was no hot water and the lighting in the rooms and the bathroom was terrible. Like I said, management was nice but I felt that it was not worth the money despite the location and will be seeking a refund for 1/2 nights. Lastly, we confirmed we would not pay the guest taxes and when I stepped out the manager charged my husband without my knowledge.
Stayed 2 nights in Nov 2017
Response from Mariano on 5 Dec 2017
Dear Anonymous, thank you for your feed-back. About the elevator, sorry but it didn't depend by us and, as you've written, we tried to make our best to give you some extras to apologize. We hope to can guest you better next time, best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to the Spanish Steps for a very reasonable price. It’s not a five star hotel, but a four plus star, in a great location, for a good deal. 👌👌👌👌
Stayed 4 nights in Nov 2017
Response from Mariano, Front-desk on 28 Nov 2017
Dear Customer, thank you for you feed-back. We hope to can guest you again, best regars

10/10 Excellent

Juanita, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Modern place to stay!
I would come back for sure to this hotel! I think is great
Stayed 1 night in Sep 2017
Response from Mariano, Front-Desk on 28 Nov 2017
Dear Juanita, thank you for your feedback. We hope to can guest you again! Best regards

6/10 Okay

Breeda

Liked: Cleanliness, staff & service
A little rough around the edges
A little rough around the edges
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Was nothing that they advertised. Terrible facilities and terrible smell in bathroom. No amemities
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2017

8/10 Good

Dawn Jones, J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
We only stayed for our final night in Rome. Right outside the Spanish Steps and Metro. 3 stops and we were at The Vatican. Centrally located to everything in Rome. 2 bedroom suite was nice,2 full bathrooms and room service for breakfast included.

10/10 Excellent

Shanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Place in Rome
We are family of 6 persons gappy with hotel location,amenites and service Right in front of Spanish steps, via condotti, walking distance to trevi, p venezia & colloseum Just perfect Daniello the guy at the reception very nice make things smoo

8/10 Good

Sirkka

Liked: Cleanliness
Some good some bad qualities
Pros: Good location Clean rooms, comfortable bed Friendly staff Cons: Oddly shaped rooms VERY dim lighting, hard to put make up on, shave or read No closet or dresser to store clothes Breakfast was of poor quality We were promised a room with bath tub but got only a shower

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to major sites and amazing shops
Love the hotel,great location ,good helpful service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location at the bottom of the Spanish steps
Reception staff is great. Rooms are updated, but each room's layout is extremely funky. Ask questions, and if you have any physical limitations this might not be the hotel for you. Breakfast delivered to your room. Very good price, especially for a family that needs 2 bedrooms and two bathrooms.
Response from Mariano on 14 Jan 2017
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

8/10 Good

grace, oxford

Liked: Cleanliness, staff & service
Good value central Rome hotel
We stayed in a 2 bed suite in August while my husband was attending the European cardiology congress. My feeling is mixed as there are some good points and not so good bits about this hotel. One cannot fault the location (right on Piazza de Spagna opposite the tube station) or the staff (all extremely friendly and helpful). However the rooms are definitely tired (but clean) with lots of knocks and stained carpet etc. The bath had lots of dents that are hastily mended with paints. Worse of all the aircon is barely adequate for this time of the year and a fan was provided (for 2 rooms). Breakfast is delivered to the room which is strictly speaking room service but as the room is small it felt quite cramped eating i it. One may have preferred a dining room that opens in the morning so one has some flexibility (the time of delivery is filled in a form the night before so you can't change your mind and sleep in!) Having said that it is extremely good value for the money for a suite bang in the middle of Rome and if I return in the spring or fall I would definitely consider it.
Response from General Manager on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great location within easy reach of Spanish Steps and Trevi Fountain and Metro. Good restarants within walking distance too. Suite roomy. Breakfast not great. Room fairly clean but some issues I bathroom and an ant infestation
Response from Mariano on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Nice Hotel
Great area, wonderful food everywhere, and history in every direction
Response from General Manager on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

6/10 Okay

Julius

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Modern Hotel w/ Amazing Location
Great Staff. Has a front desk, which was very helpful in arranging our airport transfer. Wonderful location - in the same square as the Spanish Steps. Hotel is clean, modern, and looks to be newly renovated. Even has a little balcony.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff, very helpful. Made me feel welcomed. Also, great location, minutes away from the Spanish Steps
Response from Mariano on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and comfort... Great service Had an awesome time....
Response from Mariano on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

8/10 Good

Melanie, California

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff
The hotel is located right on the Piazza di Spagna, with fantastic access to shopping, restaurants, and sightseeing. The staff was very helpful and welcoming, and check in and out were quick. Breakfast is room service - you choose the time and the items you'd like by submitting a request the evening before. This is convenient, but the selection is a bit more limited compared to other hotels in Rome. Wifi worked fine. The only down side to the room was the size - the bathroom was very cramped (only a small standing shower, no tub), and we barely had room for our 2 suitcases in the main room. This was not a problem for us since our stay was very short, but it would have been inconvenient for a longer stay. That said, we did have a king bed, which is difficult to find in Rome.
Response from Mariano on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
The service was fantastic and very friendly. The hotel is located right outside of the metro station and the Roman Steps so it was very easy to get to from the train station.
Response from General Manager on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

8/10 Good

Cathy, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel
The hotel is located on the 3rd floor of the building...and there are only like 12 rooms...Very nice...Very modern...even to the point of a rectangle toilet and bidet! Bed was comfortable enough...pillows were hard as rocks...Definitely not enough light in the bathroom...Very centrally located...Staff was superior...Room was small,,but clean..and continental breakfast was served in room.
Response from Mariano on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

10/10 Excellent

Danielle, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice room, helpful staff!
Was a 20-30 min walk to coliseum, 10-15 to Pantheon, Trevi Fountain, everything! Great location! Very nice room, slept like a baby. Nice staff showed us exactly where to go. Conquered so many sites because how well situated this hotel was. Highly recommend .
Response from Mariano on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

8/10 Good

James, Livermore, CA

Liked: Cleanliness, staff & service, property conditions & facilities
What a Great Visit!
You have to understand suites in Rome are not always big like the states. We had a very small suite but in a great area and even though it was small it was great. Really enjoyed the area and the culture. We had a great view of the plaza and the culture each day.
Response from General Manager on 19 Oct 2016
Thank you for having stayed at our hotel. Customer satisfaction is our priority. Your opinion is very important to us!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Who called it "suites"?
Except location and helpful stuff we have nothing positive to say about this hotel. Starting from missing hotel sign, we came by car and finding hotel was a small, but, problem. The room was tiny and uncomfortable, shower stall doesn't have a single shelf! - how anyone can call it suite? If it were possible, we would give negative score to room comfort.
Response from Mariano on 23 Jul 2016
Dear customer, we inform you that we've renewed our guest-house with bigger room, more comfortable. We hope to can guest you in a better way next time :) Best regards

8/10 Good

Felicity, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location - conveniently located right at the Spanish Steps, so walking distance to many great attractions, plus many local restaurants right at your doorstep. The room was well appointed, if small, but had two unusual elements. Firstly, the television was mounted above the doorway, which made it a little difficult to watch, especially as it was quite far from the bed. A wall mounted tv on a retractable arm would have been a more sensible option. Secondly, the bath/shower was located within the bedroom, behind a partition. This wasn't particularly out of the ordinary, but offered little privacy, and also meant that a lot of water came from the shower onto the landing, without any drainage, which posed a slip risk. There also weren't any safety rails, so I imagine it would be hard for older guests to confidently make it into the bath without fear of falling. The breakfast offering was good - orders need to be placed the night before and we needed to approach reception about this - would have been a nicer option to have the form left when the room was made up. All in all, a nice, convenient hotel. Would consider staying again.

6/10 Okay

Kevin, NYC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel staff is the only thing great here...
The staff here were great, they did their absolute best to help us with reservations and guidance in getting to places we wanted too see. It's a VERY small room, and in our rooms case, the AC was barely able to keep the room bearable. The staff was great and got us a fan that made the room inhabitable, but be sure to check AC in the room if going during the summer. TV had only 3 channels (thankfully we were so tired after walking around Rome each day that we just fell asleep and awoke o get ready and leave the next day.). Continental breakfast was pretty bad, amongst our 3 hotels on our trip it would rate the worst by far.
Response from Mariano on 18 May 2016
Dear Kevin, thank you for your review. We want just to inform you that we have renewed our guest-house: now all the rooms are bigger and more comfortable. About the TV, we have the satellite with 700 channel... may be there was some problem at that time. Anyway we hope to can guest you in a better way next time :) Best regards

8/10 Good

Jennifer, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
We enjoyed the hotel in that it was right in the Piazza Di Spagna/Spanish Steps. However, it was not as near the main monuments so it was a bit of a walk to everything else. The hotel room was quiet which we appreciated. The room itself was nice but the plumbing could have used some help. AC was present but it was not as cold as we would have preferred but we realize this is Italy and AC is generally not used and if it is, not as strong as it is in the U.S. Our favorite thing of the hotel was having breakfast delivered to us every morning. It was room service without the extra cost!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel close to everything and especially to the Spanish Steps. Walking distance to all major attractions. Great staff.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
convenient short stay
I liked the hotel, the room I got was bit small and they told me that because of I booked single room. the room is missing the cupboards and drawers. i liked that they give you the breakfast in the room as they dont have any restaurant in the hotel. its clean safe and locaed in the heart of the shopping district.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
piazza di spagna
excellent hotel with brilliant staff in top class location

10/10 Excellent

DeAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was amazing. The people that work there are really helpful.

8/10 Good

albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Loved the hotel, once we found it. The sign is so small, about 4" x 6" on the wall. Nestled between some big name designer stores, the hotel is on the 3rd floor. Typical Euro sized room but with a King bed. Very contemporary and nicely designed. You cannot beat the location as it is right on the Piazza de Spagna.

10/10 Excellent

frequent travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large apartment-style accommodations in Rome
In Europe, it's very difficult to find 4* or 5* hotel accommodations for a family of 4. The Piazza di Spagna Suites was a lucky find, in a safe, high end area of Rome. The spaciousness and value (and 2 bathrooms!) easily made us overlook the fact that there were no elevators in the annex building. It helped that our 19yr old son brought the 4 large luggages up the 3 floors.

8/10 Good

Sohel, Redhill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant customer service
We stayed in Piazza di Spagna Suites for two nights. I was very impressed with the service I have received and the location was fantastic. I would highly recommend this hotel as service provided by the hotel staff was fantastic. Only one criticism that the room was very small but it is the old part of Rome and rooms are not spacious anywhere in this part of the city. Highly recommended if you are after warm Italian welcome.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort