The location is amazing, as the place was basically in the shadow of the Coliseum! The room was very nice and very clean, no complaints there. However, our key card stopped working, and when we called they said they would replace it but did not. We said we were going out to dinner and would be out, and they said if they had not fixed it, we could call them, but when we came back at midnight it was not fixed and they did not answer the phone! Eventually they did answer but just said sorry they could not fix it, and were reluctant to come let us back in. After we complained vigorously they ultimately came back and let us back in, but we should not have to be left out in the street like that.