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Reviews of Le Deville par G5

3 out of 5
Le Deville par G5
95, avenue Horne, Rouyn-Noranda, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 204 out of 466 reviews" "
Rating 8 - Good. 187 out of 466 reviews" "
Rating 6 - Okay. 45 out of 466 reviews" "
Rating 4 - Poor. 16 out of 466 reviews" "
Rating 2 - Terrible. 14 out of 466 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 2 nights in Mar 2024
Response from Centre Hôtelier Deville on 28 Apr 2024
Thank you for your stay and comment!Tatiana

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaint
Stayed 1 night in Feb 2024

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Lucie

Stayed 1 night in Dec 2023

10/10 Excellent

Marie-Andrée

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bon service, bel emplacement
Bel hôtel. Par contre, il dit avec restaurant, mais tu dois sortir de l’hôtel pour le restaurant. Déjeuner très basique. Il y avait de la mousse de pourriture sur certains fruits. Sinon, bon emplacement.
Stayed 2 nights in Nov 2023

4/10 Poor

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No sounf proofing. You'll hear others next door
No sound proofing at all. I heard all night long next door neighboors talking until 6am like they were in my room. Restless night.
Stayed 1 night in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

P-o

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pascal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one comment. The breakfast room tables were all dirty. I had to ask the front person.to please clean them. At 9am it wasnt busy so that should have been taking care. I work in same field and cleanliness is my priority. Everything was perfecr for the stay.
Stayed 1 night in Oct 2023

6/10 Okay

François

Stayed 1 night in Oct 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
Merci François pour votre séjour, n'hésitez pas à nous faire part des points que nous pourrions améliorer. Bien cordialement,

6/10 Okay

Annie

Travelled with family
Stayed 1 night in Oct 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
Merci Annie pour votre séjour, n'hésitez pas à nous faire part des points que nous pourrions améliorer. Bien cordialement,

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
Merci Sylvain pour la note parfaite :)

10/10 Excellent

Freddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights stay
very clean. Convenient location in downtown. Friendly staff.
Stayed 3 nights in Oct 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
Wow, thank you Freddy for the perfect score and the nice review.

8/10 Good

Genevieve

Business traveller
Liked: Cleanliness, staff & service
The room was ok, small. Renovated. Service was good.
Stayed 3 nights in Sep 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
Thank you Geneviève for your review.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was very disappointed with the check in and how the front desk staff spoke to me and those with me. When I spoke later that evening with the front desk it was even worse.
Stayed 2 nights in Sep 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
We are so sorry for that experience within out hotel. We will do improvement with our front desk team.

8/10 Good

Sébastien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
Merci Sébastien pour l'excellente note :)

10/10 Excellent

Alexey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed my stay for two nights, gym is well equipped. Important to me. Overall experience is great!
Stayed 2 nights in Sep 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 10 Oct 2023
Thank you so much Alexey for the nice review and the perfect score :D

10/10 Excellent

Kerrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Thank you
Stayed 1 night in Sep 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 11 Sept 2023
Thank you so much Kerrin for the perfect score.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 7 Sept 2023
Merci Jimmy pour l'excellente note.

8/10 Good

Marc

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 30 Aug 2023
Merci Marc pour votre excellente note :) À bientôt

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 30 Aug 2023
Merci Sylvain pour la note parfaite :) Au plaisir de vous revoir bientôt !

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 24 Aug 2023
Bonjour Jean Paul, merci beaucoup pour la note parfaite :) À très bientôt

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 21 Aug 2023
Merci Rose pour l'excellente note :)

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast as not good
Stayed 1 night in Jul 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 7 Sept 2023
Hi Wayne, Thank you for the good score.

6/10 Okay

Raymond

Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 21 Aug 2023
Bonjour Raymond, merci pour votre séjour parmi nous. N'hésitez pas à m'écrire par courriel les points que nous pourrions améliorer : pierre.marc@g5groupe.ca

6/10 Okay

Paule

Stayed 2 nights in Jul 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 21 Aug 2023
Bonjour Paule, merci pour votre séjour. Si nous pouvions faire quoique ce soit pour améliorer votre prochain séjour. n'hésitez pas à m'en faire part par courriel : pierre.marcg@g5groupe.ca

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 21 Aug 2023
Merci Karen pour la note parfaite :)

4/10 Poor

Erick

Stayed 1 night in Jul 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 21 Aug 2023
Merci Erick pour l'excellente note

8/10 Good

Christian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Almost Perfect for the price.
Great place and clean. The only thing is the reception employe who seem not happy to be there. For the rest 10/10.
Stayed 1 night in Jul 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 21 Aug 2023
Hi Christian, thank you for the nice review and the good score. I will discussed with my frontdesk employee regarding you stay.Best regards,

8/10 Good

Jay

Liked: Staff & service, property conditions & facilities
I would highly recommend this hotel to anyone going to Rouen Noranda
Stayed 2 nights in Jul 2023
Response from Centre Hôtelier Deville on 3 Jul 2023
Hello Jay, we really appreciate that you took the time to leave a review. We hope to see you again for your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit très apprécié
J'apprécie mes séjours au Deville. Je dois aller régulièrement à Rouyn pour le travail et c'est toujours mon premier choix. J'apprécie beaucoup le bureau de travail en coin.
Stayed 5 nights in Jun 2023
Response from Pierre-Marc Gregoire | Co-propriétaire on 3 Jul 2023
MERCI pour la note parfaite et votre super commentaire. Au plaisir de pouvoir vous accueillir très prochainement parmi nous.Bien cordialement,

10/10 Excellent

pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was fast, easy and enjoyable. :)
Stayed 1 night in Jun 2023
Response from Pierre-Marc GREGOIRE - Co-Propriétaire on 21 Jun 2023
Merci Pierre pour la note parfaite. Cela nous fait toujours plaisir de savoir que nos clients ont apprécié leur séjour parmi nous.Nous espérons pouvoir vous accueillir à nouveau très bientôt.Bien cordialement,

8/10 Good

NICOLE

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel has a convenient location, right downtown and close to the lake and local restaurants. We were fortunate to be on the quiet side of the building, away from the main road; unfortunately, the view was of concrete buildings and parking lots. It was a good-sized room with comfortable queen beds. The room was mostly clean, but lots of long hairs from the previous occupant were left throughout the bathroom. Other than one small piece of soap, there was no shampoo or other convenience products, nor were there amenities such as an alarm clock.
Response from Esteban on 13 Jun 2023
Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. Our housekeeping team should have thoroughly checked the bathroom to ensure it met our standards. We will be sure to review our procedures to prevent any future occurrences. As for the lack of amenities, we strive to provide our guests with the highest level of comfort and convenience, and we are disappointed to learn that we fell short in this aspect. We will take your feedback into consideration and make the necessary improvements to our offerings. We hope to have the opportunity to welcome you back in the future and provide you with the exemplary service which is typical of our hotel.

8/10 Good

Alain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfy. Good bed
Stayed 1 night in Jun 2023
Response from Esteban on 7 Jun 2023
Bonjour Alain, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous espérons vous revoir pour votre prochain séjour.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Esteban on 29 May 2023
Bonjour David, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous espérons vous revoir pour votre prochain séjour.

8/10 Good

STEPHANE

Business traveller
Liked: Cleanliness, room comfort
On souffre tous du manque de personnel
Stayed 1 night in May 2023
Response from Esteban on 20 May 2023
Bonjour Stephane, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous aimerions savoir ce que nous pouvons faire pour offrir un service 10 sur 10, veuillez nous écrire par mail en décrivant ce que nous pourrions améliorer à Direction@hotelalbert.ca Nous espérons vous revoir pour votre prochain séjour.

10/10 Excellent

Yanick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2023
Response from Centre Hôtelier Deville on 30 Apr 2023
Hello Yanick, we really appreciate that you took the time to leave a review. We hope to see you again for your next stay.

8/10 Good

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Esteban on 28 Apr 2023
Bonjour Rosalie, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous aimerions savoir ce que nous pouvons faire pour offrir un service 10 sur 10, veuillez nous écrire par mail en décrivant ce que nous pourrions améliorer à Direction@hotelalbert.ca Nous espérons vous revoir pour votre prochain séjour.

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, property conditions & facilities
From the time of checkin it was a disappointment check in staff were in their phone and not very helpful, beds were very uncomfortable and the breakfast was terrible I would not recommend to anyone !!
Stayed 1 night in Mar 2023

8/10 Good

France

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Esteban on 11 Mar 2023
Bonjour, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous espérons vous revoir pour votre prochain séjour.

8/10 Good

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 1 night in Jan 2023
Response from Esteban on 18 Jan 2023
Hello Alain, we really appreciate that you took the time to leave a review. We hope to see you again for your next stay.

2/10 Terrible

Martin

Stayed 1 night in Jan 2023
Response from Esteban on 13 Jan 2023
Bonjour Martin, nous sommes vraiment désolés pour les désagréments que vous avez rencontrés, nous aimerions avoir plus d'information de la situation puisque nous constatons que vous aviez annulé votre réservation, veuillez nous envoyer un e-mail à Direction@hotelalbert.ca détaillant la situation afin d'apporter les corrections et éviter que cet incident ne se reproduise dans l'avenir.Merci pour votre compréhension.

10/10 Excellent

Martin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trop beau
Stayed 2 nights in Dec 2022
Response from Esteban on 12 Dec 2022
Bonjour Martin, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous espérons vous revoir pour votre prochain séjour.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Esteban on 8 Dec 2022
Hello Beverly, we really appreciate that you took the time to leave a review. We hope to see you again for your next stay.

8/10 Good

Benoit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Esteban on 1 Nov 2022
Bonjour, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous espérons vous revoir pour votre prochain séjour.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very central minimal brakefast selection
Stayed 4 nights in Oct 2022
Response from Esteban on 1 Nov 2022
Bonjour, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous espérons vous revoir pour votre prochain séjour.

8/10 Good

France

Stayed 1 night in Oct 2022
Response from Esteban on 22 Oct 2022
Bonjour, nous apprécions vraiment que vous ayez pris le temps de laisser une évaluation. Nous espérons vous revoir pour votre prochain séjour.