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Reviews of Ashorne Hill Leamington Spa

3 out of 5
Ashorne Hill Leamington Spa
Ashorne Hill, Royal Leamington Spa, England

Reviews

8.4

Very good

Rating 10 - Excellent. 57 out of 139 reviews" "
Rating 8 - Good. 57 out of 139 reviews" "
Rating 6 - Okay. 14 out of 139 reviews" "
Rating 4 - Poor. 4 out of 139 reviews" "
Rating 2 - Terrible. 7 out of 139 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Stayed 1 night in Nov 2023

2/10 Terrible

John

Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Failed to return my laptop charger
I left my computer charger plugged in the wall socket next to the bed, I called within 2hrs of checking out to notify the hotel that i had done this but even having had to called back the next day too they claimed (or their cleaning staff claimed) that they had not found it. I absolutely did leave it in the room, there was no way I was confused and did not. Very disappointed with the poor service of the hotel and I suspect dishonest nature of their cleaning staff.
Stayed 1 night in Oct 2023
Response from Josh on 8 Dec 2023
Dear Robert, Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience you've encountered regarding the misplaced charger during your stay. We understand how frustrating it can be to lose a personal item, and we appreciate your patience in bringing this matter to our attention.We take such matters seriously and have conducted a thorough investigation into the situation. Our team has spoken with the cleaning staff, housekeeping management and supervisors reviewed the room in question multiple times when we got your report. Unfortunately, despite our efforts, we have not been able to locate the charger.We do keep a comprehensive list of all lost property that is found, if you could provide us with more information regarding the make, model and description of your lost laptop charger we can search our database to see if your property was found, if it is we will arrange for its safe return to you. yours sincerelyAshorne Hill.

8/10 Good

Rosie

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Robert

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Ashley

Stayed 1 night in Jun 2023

10/10 Excellent

ANIMESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

John

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Booked for 1 night prior to an onsite overnight stay. Asked if I could stay in the room I was in rather than move to the one for the next night. Absolutely no problems in facilitating this, stayed loads of times before all excellent
Stayed 1 night in Oct 2022

2/10 Terrible

Luke

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2022

6/10 Okay

Jake

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing service
Strange layout with rooms other side of the campus, room it self was clean and comfy. Service in the bar was poor waited over 15 minutes in a queue for a drink as one member of staff for quite a number of customers was not enough! I asked if I could get a table in the restaurant and was told if I was eating on my own I had to order from the bar menu and sit in the bar area. I ended up leaving hotel and going to leamington spa to find food.
Stayed 1 night in Feb 2022

2/10 Terrible

John

Stayed 1 night in Feb 2022

6/10 Okay

Matthew

Business traveller
Stayed 1 night in Feb 2022

6/10 Okay

Christine

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Was ok. Done the biz. Real nice brekfast cooked to order as it was very quiet
Stayed 1 night in Jan 2022

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here many times and always exceptional service. Very friendly welcome at check in and throughout my stay.
Stayed 1 night in Nov 2021

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place to stay, if working in the area.
Ideal place to stay, if working in the area.
Stayed 1 night in Nov 2021

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room. I was particularly impressed when I needed to cut short my stay that a refund for the unused night was immediately offered by reception without me even needing to ask. Impressive !
Stayed 2 nights in Nov 2019

8/10 Good

Stewart

Stayed 1 night in Oct 2019

10/10 Excellent

Rahul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Jillian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very impressed
what a surprise, just how nice this was for the money i paid, could not fault any part of the stay, nice big fluffy towels, spotless room and bathroom, excellent breakfast.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace
Glad that it was open for B&B on this occasion
Stayed 3 nights in Aug 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended only let down by average evening meal
Very friendly and helpful staff on reception. The room we had was in the quadrant and just a very shot walk to the main house. Plenty of parking close by and the hotel grounds are lovely. Our room was a very good size and very clean. The bathroom was large too, with a full-size bath. The evening meal was a bit of let down, considering everything else was so good. Nothing wrong with it, but it wasn't great and not that cheap either. The breakfast, though, was excellent - plenty of choice and all very good quality. Overall, the price was very good value for money with great room and breakfast. Just go somewhere else for a better evening meal.
Stayed 1 night in Aug 2019
Response from Matthew Finch on 17 Aug 2019
Good Afternoon Michael, thank you for your email. we appreciate all feedback and I will be passing on your comments to our F&B department. Kind regards, Matthew Finch

8/10 Good

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoilt by things which could be avoided
All in all very good accommodation.. Dinner was expensive for what was basically a ' pub ' type meal....A lovely breakfast was spoilt by the fact they had ' run out ' of Brown sauce !!!! Unbelievable ! Also having staff that can actually speak good English would be a bonus as well.
Stayed 1 night in Aug 2019
Response from Matthew Finch on 5 Aug 2019
Hi Phillip, Thanks for your feedback, unfortunately we did run out of brown sauce which is not the norm here. I am hoping that you were able to have the experience as you wished (minus the brown sauce)! we look forward to you returning soon, Kind regards.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Ashorne
The service, room and food were excellent. There was a problem with our twin room actually turning out to be a double, but as a result we were each given our own room to avoid further inconvenience. Can’t get any better than that!
Stayed 1 night in Aug 2019
Response from Matthew Finch on 5 Aug 2019
Hi David, thanks for your feedback, I hope you had a great time and you come back again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for overnight stay. Good breakfast and very quiet.
Stayed 1 night in Jul 2019
Response from Matthew Finch on 19 Jul 2019
Hi, Thanks for your great Feedback! we hope to see you again soon! Kind Regards, Matthew Finch

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Matthew Finch on 8 Jul 2019
HI Paul, thanks for your feedback!

10/10 Excellent

Bronwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place, beautiful grounds. Staff friendly bed comfy highly recommend and would definitely stay here again.
Stayed 1 night in Apr 2019
Response from Matthew on 2 May 2019
Thank you for your lovely review. we look forward to welcoming you back soon! Kind regards, Matthew Finch

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Matthew on 2 May 2019
Thank you for your feedback. Kind regards, Matthew Finch

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashorne hill had a nice room. i ate at the bar on my stay and had the chicken burger ca recommend, curry sauce was lovely.
Stayed 1 night in Jan 2019
Response from Reception Team on 30 Jan 2019
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

paul

Liked: Staff & service
Business stay over
Stayed 1 night in Dec 2018
Response from Reception Team on 30 Jan 2019
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reception Team on 21 Nov 2018
Dear Guest, Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards, Ashorne Team

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Reception Team on 21 Nov 2018
Dear Guest, Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards, Ashorne Team

8/10 Good

Lee, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel looks amazing. rooms presented to a high level. Breakfast and lunch were both lovely. would recommend this hotel if your staying in the Leamington area
Stayed 1 night in Nov 2018
Response from Reception Team on 15 Nov 2018
Dear Lee, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reception Team on 7 Nov 2018
Dear Guest, Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards, Ashorne Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reception Team on 7 Nov 2018
Dear Guest, Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards, Ashorne Team

8/10 Good

Chris, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable spacious room, nice food with very professional staff
Stayed 1 night in Oct 2018
Response from Reception Team on 7 Nov 2018
Dear Guest, Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards, Ashorne Team

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reception Team on 1 Nov 2018
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Simon, Winchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff great location
Perfect location and amenities for a business stay in nice quiet surroundings and perfect access for Leamington and Warwick
Stayed 2 nights in Oct 2018
Response from Reception Team on 1 Nov 2018
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Poor

Verified traveller

Would not stay again
Middle of no where, sink didnt drain, tv remote didnt work, couldnt charge to room
Stayed 1 night in Oct 2018
Response from Reception Team on 3 Nov 2018
Dear guest, Thank you for taking the time to give your feedback following your recent stay with us. Your time is appreciated as Our guests experience is very important to us. I was sorry to read we did not meet your expectations. Regarding the maintenance issues that you have experience we could easily solve that if reported on time of staying or even upgrade you to another room if available- so please do let us know if you experience any issues during your stay so we can try to solve issues on the moment.Regarding the room charges- yes, at the moment we are upgrading to another payment system due to the new GDPR and until we do that we are not allowed to collect guests card details because we can't store them correctly. Once this is all done we will be able to charge items on the rooms. Please reach out to us directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our venue! Kind Regards Reception Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Reception Team on 1 Nov 2018
Dear Guest, Thank you for your review. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards, Ashorne Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable overnight stop
An overnight stay on the way down to Wokingham. Excellent as usual. Modern rooms and very comfortable. The breakfast is awesome.
Stayed 1 night in Sep 2018
Response from Matthew Finch on 18 Sept 2018
Many thanks for your review!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice quiet location, easy to find.
Stayed 1 night in Aug 2018
Response from Matthew Finch on 18 Sept 2018
Good Morning, thank you for giving us your feedback, I am glad you enjoyed your stay! Kind Regards, Matthew Finch

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Matthew Finch on 20 Aug 2018
Good Morning, thank you for giving us your feedback, I am glad you enjoyed your stay! Kind Regards, Matthew Finch

6/10 Okay

sam, la23

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Ok...ish.....
If we'd have known this was more of a corporate place that would of been ok... as we didn't it made our stay so different... having to drive to.our room was odd and having no.parking apart from.in a building site area and pitch black at night .... no lighting.... To be situated In a court yard that looked like it needed a face lift and the garden was ... well undesired to.say the least ... could be so beautiful... Staff at breakfast were so unfriendly and didn't even say good morning .... Check.out staff didn't ask.how our stay was ?????? The girl on reception was to busy picking food out of her teeth..... 9.30 check out needs to be clear when booking ......
Stayed 1 night in Aug 2018
Response from Matthew Finch on 18 Sept 2018
Good Afternoon, Thanks for your feedback. we take all feedback seriously and will be looking into all of your comments. Kind regards

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Matthew Finch on 17 Aug 2018
Good Morning, Thanks for your feedback.

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Lovely location, beautiful hotel!
Stayed 1 night in Aug 2018
Response from Matthew Finch on 17 Aug 2018
Good Morning, Thanks for your feedback.