8/10 Good
Jennifer L.
14 Jul 2025
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
The house itself is great. Plenty of space for 16, comfortable beds and great location. For the price of this house we expected better amenities and service. Here are some of the issues: We were only provided two garbage bags, one halfway used roll of paper towels, two pods for the dishwasher, a tiny bottle of bad dish soap, no shampoo or conditioner, one roll of toilet paper in each bathroom, no bedding for the couch bed, only one mixing bowl (had to use pots instead), the only large frying pan is in very bad shape, no glass plate in microwave, minimal coffee service and fire pit does not work. We went to grill our dinner on the first night and there was no propane. Called and got a foreign service informed him of issue. Sent a text that was never replied back to. The next day, talk to the local service and they assured me that a propane tank would be sent out. Nothing was ever sent out. The refrigerator and freezer were basically turned off when we got there. We had brought coolers of food up with us and had to keep them in our cooler until the fridge and freezer got to an acceptable temperature. The fridge never got cold. We had to put frozen water bottles in the fridge to keep it cold. I spoke with the local service about this and they never sent anyone out.Also, prior to our stay, Ruidoso experienced some major flooding. I sent four different messages and called three times to make sure that our house was not affected and still OK to come up. Never received a reply.
Jennifer L.
Stayed 2 nights in Jul 2025