Sains-lès-Marquion Hotels

"Clean and great stop over hotel"

"The hotel was perfectly sited for exploring Arras, and parking was good. Our room was a little dated but functional. The disappointment was the food, not what we expected from a 4* hotel calling itself gourmet. I had the fixed-price menu. The meat was good, but the same salad appeared on both courses, rather than other vegetables. From the a la carte, the starter scallops were fine themselves, but floating in an unidentifiable watery liquid. The veal course - the veal had obviously been cooked much earlier, then sliced up and reheated. Altogether a disappointing meal, not worth the money. Fortunately the wine was good!"

"Clean rolm"

"09:30 breakfast finish,to early"

"Lovely view from room, friendly helpful staff, excellent breakfast "

"The TV and internet in the room did not work and could not be fixed during our stay despite asking twice. Apparently no engineer on site but why put us in this room when most rooms were empty? The evening meal in the Restuarant - my wife’s Cote de Beouf steak was not eatable . We informed the waiter who apologised several times but never offered to replace it. You still charged us in full for it. Real shame as otherwise nice venue that we may have considered using regularly when travelling back from alps to UK, I asked twice at reception for these problems to be considered and no one was available to consider a partial refund or even a gesture of goodwill. Still not heard from hotel more than 24 hours after check out. Very disappointing , still waiting on a formal response to my legitimate service complaint ."

"Adequate for a one night stay. Staff were lovely. Room unfortunately wasn’t the cleanest. Strong smell of smoke. Bathroom very poor"

"Great location. Friendly and professional staff."

"Really clean room Easy check in. Helpful staff "