Nashville Hotel Guide - Saint Thomas Heart - Gallatin hotels in Nashville, United States of America.

"Room was nice and spacious. Breakfast was good. Hotel also had an EV charger."

"Breakfast was as expected convenient wish they had a place to eat though as it was mention on the website as an option. To find out ots uner renovations other than that great location clean and quiet close to the airport "

"I didn't eat breakfast there. I ordered in. The staff was great! 😃👍"

"If i could give 0 stars i would. I booked this hotel for my bachellorette and even paid an extra night so we wouldnt have to wait after my 11pm-6am flight. My friends and i get there, i tell them my booking, and they tell me that there’s nothing they can do. The lady at the front desk was extremely blunt with me and did not provide any assistance or sympathy. She continued to essentially blame it on me for booking it through expedia like it was my fault. My friends and i have now been left with no room and no sleep. We have to wait 8-10 more hours before we can get into the other hotel that actually had rooms open. On top of this, they tried to deny me a refund since it was a “non refundable” booking. This has essentially messed up my entire vacation and added more stress on me and my friends when there shouldn’t have been any. Maybe you guys should be checking your availability and letting people know that it’s not available BEFORE THEY SHOW UP. and have a nicer front desk lady. i will never book here again or any other property i figure out is under the same company."

"Nice place, but I am a light sleeper and the jets taking off kept me awake."

"Friendly and professional Staff! "

"Great location right near Gaylord Opyland convention center "

"Hotel has the potential to be great however the staff and the conditions of the cleanliness of the hotel prevent this. Staff looks miserable, not approachable or friendly. Attempted to say hi while walking past, and greeted with a stare and silence. We had a double queen room, one bed was made daily, the other was not. Room wasn't vacuumed during our stay. Towels were changed out daily but no cleaning. Our balcony had beer cans and garbage upon arrival ( not our garbage ) and still there at departure, we had asked the cleaners to remove it, and was told where the garbage can was so that we could remove the garbage on our own. The amount of dust and dirt in the stairwells was alarming. Staff threatens fines of $500.00 for smoking of any kind inside property or on the balconies however the hotel smelled heavily of weed and smoke. When brought to attention of staff, they shrug it off and say "people will do what they want to do". Kids were staying at this hotel for an event, and no one cared or did anything about the smell. At check in, staff mention for balcony rooms, there are cameras to make sure no one is smoking and continue to threaten fines. When asked if the cameras look directly into the room due to the fact they are watching the balconies, staff state "they will ask the manager". The walls are thin and you can hear your neighbors alarms, conversations, hair dryers, walking.... you hear it all. We did not complete our stay. "

"I mean, it’s a Gaylord Resort so you know it’s going to be impressive & have everything! This was our first actual stay at the hotel [March] but we’ve visited 2 times before around Christmas. At Christmas, visiting is SOOOOO worth it! The hotel is decked out for the holidays like you’ve never seen! In March, we were less impressed. Several of the coffee spots & shops were closed. Staff were not helpful in directing us to what actually was open. There was a huge conference kicking off the same night we arrived & the bars/restaurants were not staffed to handle the volume of people. Our room was just ok. It’s obvious how much traffic the hotel gets… our room was really roughed up around the edges. We saw the Opry show that night… it’s really convenient walking to/from the Gaylord from the Opry. That said, for the cost & the volume of lodging available in Nashville, I would not choose to stay at the Gaylord again. If you’re visiting the Opry, get an Uber to the Gaylord at 4P, grab a drink & explore the hotel, walk over to the Opry House at 6P and walk back to the Gaylord after the show for a post-show drink & to avoid the heavy vehicle traffic & Uber surge pricing before & after the shows. "