Thai cuisine
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Reviews of The Antrobus Hotel

3.5 out of 5
The Antrobus Hotel
15 Church Street, Amesbury, Salisbury, England

Reviews

6.4
Rating 10 - Excellent. 20 out of 143 reviews" "
Rating 8 - Good. 41 out of 143 reviews" "
Rating 6 - Okay. 36 out of 143 reviews" "
Rating 4 - Poor. 32 out of 143 reviews" "
Rating 2 - Terrible. 14 out of 143 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Business traveller
Disliked: Property conditions & facilities, room comfort
Old and small
Bed were very small, np ac, also many stairs and no elevator. Although clean the TV didn't work, overall pretty bad shape for what we paid
Stayed 1 night in Oct 2023
Response from RECEPTION on 7 Oct 2023
Unfortunately we do make it clear on our website that the hotel does not have an elevator and that all accommodation is on our first floor.We apologise for the issue with the TV, I am sure if you had mentioned it to one of our members of staff then it could have been resolved at the time.Our beds are of standard size.

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RECEPTION on 7 Oct 2023
Thank You so much for your points. We really appreciate it.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that I was in one of the more extreme (away from centre of hotel) rooms and the WiFi signal was weak. Otherwise, this is an absolute gem of a place with serious English charm and lovely staff. Would certainly recommend.
Stayed 1 night in Oct 2023
Response from RECEPTION on 7 Oct 2023
Thank you so much for your kind review

4/10 Poor

Fran

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
We were disappointed from the start, we arrived to find that our 2 family rooms that we booked where not available, we were given a family room and a double room, which for 5 of us may not seem a problem but when the 2 that are sharing the double room are a mother and her 15 year old son, it wasn’t really appropriate. They had nothing available to change this. As for the family room, th3 additional bed added to make it a family room was literally a camp bed with a folded up duvet under the sheet to make it slightly softer. It was aweful! The cleanliness was also an issue as well as the general maintenance of the whole place. It is very deceiving as the entrance hall/reception is quite lovely. It is such a shame, there is so much potential, it’s a beautiful building but it is sadly falling into disrepair. The breakfast was fine and the staff were nice enough but unfortunately we will not be staying there again
Mould above picture above bed
Camp bed
Shower head fell off and wouldn’t screw back on
Stayed 2 nights in Aug 2023

2/10 Terrible

Denise

Stayed 1 night in Sep 2023

6/10 Okay

Richard Alan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Basic 3 star hotel with an excellent Thai restaurant, highly rated, within the hotel. Rooms vary in size tending to be smaller towards the front of the hotel, very basic but the bed was comfortable and we slept well. There are numerous pubs and restaurants in the very near vicinity including those catering for breakfast, brunch etc. It is very convenient for Stonehenge and Salisbury cathedral amongst other attractions and it is reasonably priced. Our only concern was the cleanliness of the bathroom with hairs found in the shower and a lack of space to use for your toiletry bag(s).
Stayed 1 night in Aug 2023
Response from reception on 7 Oct 2023
Thank you for your review we will look into the issues you have raised.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Steeped in old age charm this hotel could do with some improvements. It is still good value for the price.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again, close to Stonehenge which is the reason for us staying.
Stayed 1 night in Jun 2023

10/10 Excellent

Iryna

Stayed 1 night in Jun 2023

2/10 Terrible

Mark

Stayed 1 night in Jun 2023

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall displeased
My parents room had no toilet paper, our room had less than half a roll. My room had now remote for the TV and I was told by the lady up front (just tell your kids to use iPads. First off we didn’t bring iPads, she said it without a care in the world. She said there was not one for my room and she knew it when she gave use the keys. We kids of depend on a little TV for our 6 & 10 year old to unwind after a long day of travel and sight seeing. Parents room had mold in the shower. Glad we were moving on after just 1 night
Stayed 1 night in May 2023

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower tray and tiles around black, mouldy. Cobwebs on ceiling, floor not hoovered properly and floor in bathroom not swept behind sink. Needs up dating as quite outdated room. However I did sleep and nice comfee bed
Stayed 2 nights in May 2023

8/10 Good

Jason

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

keith

Stayed 1 night in Feb 2023

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a miss
Absolutely appalling dirty bed dirty room and cold breakfast will never stay here again
Stayed 1 night in Jan 2023

6/10 Okay

Victor

Travelled with group
Disliked: Property conditions & facilities
Hotel could do with some TLC,service was good but in general the hotel was very dated. It was clean and the single beds were comfortable but small. Breakfast was substantial but parts were cold.
Stayed 1 night in Sep 2022

6/10 Okay

Richard

Stayed 1 night in Sep 2022

6/10 Okay

M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing with promise
Looks like this is a hotel that’s recently been taken over. Downstairs public areas all very good. Room was disappointing. Blind was broken and on the floor. Bed was lovely and big but mattress so soft it was uncomfortable. Bathroom floor tiles uneven and cracked. Bathroom light on sensor which stayed on for 20 minutes! Not good for sleeping or for electricity consumption. Bottle of water provided but no glasses. No bath mat Lack of wall plugs. Horrible mess in the yard below room Staff polite and helpful. Hopefully this is an ongoing project that will soon be completed
Stayed 1 night in Aug 2022

6/10 Okay

Steve

Business traveller
Disliked: Property conditions & facilities
It was cheap to stay and you get what you pay for.
Stayed 4 nights in Aug 2022

6/10 Okay

Jack

Stayed 1 night in Aug 2022

2/10 Terrible

Caroline

Stayed 1 night in Aug 2022
Response from RECEPTION on 15 Aug 2022
We are sorry that you were unhappy with your stay, however you requested a walk in shower and a room with a view, however if you had observed from our website we do not have the facility of a walk in shower. Also we do try and accommodate guests who request a room with a view, however this isn't always possible as we do not have all rooms with views.

4/10 Poor

Thomas, La Center

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dilapidated and dirty. Beds were horribly springy. Small room. Thai food in the hotel restaurant was marginal. Needs a remake.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointed
The room was filthy and there was even a piece of chicken in a box in the mini bar (along with a bottle of tap water) from a previous visitor. The TV controller didn’t work. Breakfast at additional cost, whilst the hot food was fine, orange squash was the only drink other than coffee
Stayed 2 nights in Jul 2022
Response from reception on 17 Aug 2022
Good Afternoon Thank you for bringing this to our attention. I have had a meeting with staff and raised tour points. With regards to breakfast, however, we only serve fresh juice and there is a selection of teas for you to help yourself, had you asked we would have given you a bar menu to select other beverages.

4/10 Poor

George

Stayed 1 night in Jul 2022

10/10 Excellent

Maxine

Stayed 1 night in Jun 2022
Response from Reception on 22 Jun 2022
Thank You so much..Angela

8/10 Good

Christine

Stayed 1 night in May 2022
Response from Reception on 22 Jun 2022
Thank you so much..Angela

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great freindly staff and a cracking breakfast too
Stayed 1 night in May 2022
Response from Reception on 22 Jun 2022
Thank You so much.. Angela

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and area
Stayed 1 night in Jan 2022

4/10 Poor

sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and noisy :(
The room was filthy unfortunately :( filthy bathroom floor and brown inside toilet, dirty walls and wallpaper hanging off, so many cobwebs and months worth of dust. The tea and coffee cups were stained and really off putting. The service at the bar was not great, often empty behind the bar and difficult to find staff to serve us. The noise coming from the bar was not relaxing! Overall, the most disappointing room we have ever stayed in…
Stayed 1 night in Nov 2021

6/10 Okay

Sophie

Disliked: Property conditions & facilities
Just Ok
The room was nice but the bathroom needed a revamp. The Shower was either powerful and scolding or just a dribble at the right temperature. We had booked a double but it was set up as a twin. We didn't really mind that.
Stayed 1 night in Sep 2021

8/10 Good

Gail

Liked: Staff & service
Disliked: Property conditions & facilities
Could be great
Staff were very helpful and friendly and the meal in the restaurant was delicious. Beautiful old hotel but needs a little bit of attention to detail. The lawn at the back needed a hood cut and in general the gardens needed tidying. They could be stunning. In our room there were a few cobwebs on the ceiling and a few bits of black mould on the sealant around the shower. All easily fixed. Main concern was there was a mouse running across the ceiling most of the night.
Garden
Stayed 1 night in Sep 2021

10/10 Excellent

Alistair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and Restaurant was lovely. We will stay again.
Stayed 1 night in Aug 2021

8/10 Good

Mona

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Anthony

Thai restaurant on premises
Lovely big room with roll top bath. Staff very welcoming friendly and helpful. Food in restaurant gorgeous. Stunning gardens to look onto.
Stayed 1 night in Aug 2021

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The missing booking
Interesting stay or not as it happened all booked email confirmation got to hotel mo knowledge of my booking on their system.so no bed for the night. Monreal help given by staff on reception. A poor showing alround
Stayed 1 night in Aug 2021

4/10 Poor

Stephane

Travelled with family
Disliked: Room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Mamun

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
OK stay
Pros: We were made to feel welcome by the Manager Cons: *Room was not done up when we left to visit the area *Not sure if we double paid as we booked via Hotels.com and apparently the room wasn't available so we were moved to another room *Bathroom is so dated, *spaces behind the bedside table so dirty when we had to plug in our chargers. *Extremely poor ventilation - bathroom and bedroom smell mixed together in the room. * I felt I would rather be at home as the humidity and ventilation issues made it very uncomfortable.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room (14) was very small and the beds very narrow. No where to put anywhere. Lighting flickered and Wifi mostly didnt work. Very few staff or visitors wore masks. There was a very large dog in the lounge. Breakfast- lots of items not available . I womt be staying here again
Stayed 1 night in Aug 2021

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really not great
I can only assume that this is what Fawlty Towers would be like now with nothing spent on repairs! How beds like that area till in use goodness only knows
Stayed 1 night in Aug 2021

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed was so uncomfortable and it sunk in the middle. The bathroom had mould on the wallpaper and brown water came out of the sink tap at first . Something had been taken off the wall and there was brick dust on the floor and holes left in the wall
Stayed 1 night in Aug 2021

6/10 Okay

Angela

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2021

4/10 Poor

Claudette

Travelled with family
Disliked: Cleanliness, room comfort
Not very clean
Whilst the entrance looked quite nice the room left much to be desired. There were not enough space where to put stuff. The room seemed to have been part decorated. Whilst the carpet was new and there was a massive new telly, the walls have been not well decorated. Worst it was not very clean. And in time of covid i would expect a room to be clean and sanitised. Also tjey need proper bed side tables not the cardbordey shelf they have
Stayed 2 nights in Jul 2021
Response from Reception on 29 Jul 2021
Thank you for your review, we will of course take on board all your comments and will act immediately to rectify this.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can I say, a lovely hotel
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to clean Room myself very dusty bathroom not nice had no breakfast nobody to ask just left had payed for breakfast
Stayed 1 night in Jul 2021
Response from Reception on 29 Jul 2021
We will of course take on board your comment and will act immediately to rectify this. Thank you for your review.

8/10 Good

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Overnight Stay
I stayed at this dog friendly inn en-route to another destination. There isn't on-site parking, but there is a private car park directly opposite. We didn't have to pay for this during our stay. This grand old house has been converted to a hotel. The staff are friendly and attentive, in all aspects of customer service. We were allocated a spacious family room which contained a king size bed and 2 singles. Ensuite shower. Toiletries, tea, coffee are provided. It was located at the front of the hotel facing the main road. Traffic noise wasn't an issue. A fan was needed as it was warm, which was also provided. A good nights sleep was had. Free WiFi and Freeview TV. It has an on-site bar and Thai restaurant which provided a great meal and good value. Dogs are allowed in the comfy lounge area, where you can eat your meal. There is a lovely large garden with outdoor seating. Please note there is a £10 charge for the dog.
Stayed 1 night in Jun 2021

10/10 Excellent

Miles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed for business. Clean and affordable
Stayed 1 night in Jun 2021

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find in a quiet and peaceful village.
This was a great little find in the village of Amesbury. Staff were very helpful throughout the stay. We managed to explore the village a little and even found a park for the little one just 10 minute walk away. Disappointed that breakfast wasn’t available but appreciate the current climate. The bathroom was a bit dated and the queen mattress was actually two singles together. The springs have seen better days! On the plus side, the beer garden was warm and friendly and the resident dog proved a hit with my little one. There was a selection of places to eat very close by. All in all, we had a lovely stay :)
Stayed 1 night in May 2021

8/10 Good

Kieran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfortable we stayed a second night!
Very short notice booking and couldn’t have been more happy with the venue and the staff and the facilities onsite. We had been travelling for 8hrs to get there and we were super happy to find that we could order amazing Thai food and drinks to our room. The hotel has a great pub menu but also has a Thai restaurant within the hotel that you can opt for sit in or takeaway. Food was very reasonably priced and delicious. We had our two toddlers and dog with us so opted for room dining and we were very impressed all round. We went there as it was close to Stonehenge where we were visiting the following day and we were so happy we booked in for a second night. Thanks to the Owner and his team for looking after us! Highly recommend
Stayed 1 night in Oct 2020