Indoor pool, outdoor pool, pool loungers
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Reviews of Hotel Best Cap Salou

3 out of 5
Hotel Best Cap Salou
C/ Cala de la Font, 1, Salou

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 134 reviews" "
Rating 8 - Good. 58 out of 134 reviews" "
Rating 6 - Okay. 23 out of 134 reviews" "
Rating 4 - Poor. 13 out of 134 reviews" "
Rating 2 - Terrible. 11 out of 134 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Christina

Travelled with partner
Liked: Staff & service
This hotel is good for families wanting all inclusive, if you want a relaxing stay look elsewhere. Was convenient for a last minute booking by the beach.
Stayed 1 night in Sep 2023

10/10 Excellent

Maeve

Travelled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Mark

Stayed 2 nights in Jun 2023

4/10 Poor

Hayes

Travelled with family
Disliked: Staff & service
Unpleasant staff
The service staff were extremely rude ,they were very impatient with children and seemed more interested in chatting to each other than doing their job . Particularly in the restaurant, it was bordering aggressive.
Stayed 4 nights in May 2023
Response from Management on 4 Oct 2023
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay with us. Your detailed review will certainly help us in order to keep on improving the quality of our services for our valued guests. We are sorry your experience was not as we expected.Kind Regards,Best Cap Salou

8/10 Good

Colleen

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary
It was an amazing experience, specially my kud enjoyed the hotel water park so much
Stayed 9 nights in May 2022

6/10 Okay

faye

Travelled with family and small children
Liked: Staff & service
Typical 2 star large hotel built to deal with mass tourism market !! Only great thing is the waterpark Rooms basic but clean, water was cold in mornings, WiFi not worth using .. rooms did have a fridge but no tea/coffee making facilities 1 pool by the beach but this is where the all inc bar is so very loud, other is waterpark but even struggled to get a sun bed here early May as not many - water very cold but fun Evening buffet great selection but low quality food (as expected for the price) breakfast even worse - did have live cooking station with pancakes (large queue) Entertainment room was awful, under the hotel and they used just dance for the kids disco (gone are the entertainment staff) However the price we paid reflects all the above and we got exactly what was expected !! A one night stay just to use the waterpark Outside the hotel is a selection of bars and restaurants- my advice is don’t be fooled by the little extra you pay to go half board, don’t bother and eat in the fab local bars !! If you want a half decent standard of accommodation got to Cala font or sunclub (with kids)
Stayed 1 night in May 2022

6/10 Okay

Dionatas rodrigo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The air conditioner on the first day wasn’t working. I was a tough night. It should be refunded anyway.
Stayed 2 nights in Sep 2021

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids loved
Great destination for family holiday. Hotel had absolutely everything to keep the kids happy.
Stayed 7 nights in Sep 2021

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for familes...
The hotel was everything we expected it to be and the pools were great for the kids of all ages. The staff were friendly and helpful and we had no problems at all. Word of advice, we heard that during our stay a hotel guest had their bag stolen from beside the pool (main pool can be accessed by the public as is open to the beach), so make sure that you don't leave your valuables lying around. This should not put you off staying in this hotel as it is great and it was not their fault, it could happen on the beach or in the town so this is just some advice. We would definitely stay here again.
Stayed 11 nights in Jul 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly helpful staff. Room was comfortable and clean, with 2 double beds. We had a balcony overlooking the pool and a view of the beach. Lovely but small beach just next to the hotel, we stayed during the COVID 19 period, so it wasn’t too busy. I imagine it may get very crowded under normal conditions. Plenty of sun beds around the pool, but again, this may get very busy during normal conditions. We were half board, the food was very nice, although sometimes not very hot and I found much of the food was quite salty. Because of COVID 19 there were screens across the food and the staff served you, not the usual help yourself buffet, for obvious reasons, which sometimes lead to long queues, but the staff were doing their best under the circumstances. We had a very pleasant stay at this hotel, there were a couple of things due to COVID 19 that made it different from the usual holiday, which I’m sure won’t be a problem once the pandemic has passed. There is a decent supermarket and souvenir shop right outside the complex and half a dozen bars and restaurants too. We didn’t go to them, but they looked decent enough. There is a coastal path into Salou itself, which took about an hour to walk, but it’s quite hilly with a lot of steps up and down, not suitable for the elderly or disabled. Or it’ll cost you about 8 euros for a 15 minute taxi ride. Would I go back? Yes I would. That speaks for itself.
Stayed 9 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019

6/10 Okay

Danielle

Liked: Cleanliness, room comfort
Could of been better
The 1st few nights were good but a gang of teenage boys came over for football but while in the hotel they ran riot and no staff said anything to them, they were roaring up and down the corridors, doing nick nacks on each other’s doors and runaway till after midnight...
Stayed 6 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Great pool area for children. Went all inclusive standard of food very poor pasta or pig trotters. some staff unfriendly , rude, would certainly not return
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Apr 2019

8/10 Good

nr13

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the hotel is in a quiet, hilly area, a few bars and restaurants are nearby, pool area is nice and beach about 30 metres from pool, staff work very hard to make your stay pleasurable
Stayed 6 nights in Jun 2018

8/10 Good

stephen, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly hotel
Not the first time i have stayed and was not so impressed with the beech cafe and staff this year.overall very good but parts of the hotel are looking tired
Stayed 13 nights in Jun 2017

6/10 Okay

Rebecca, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average hotel, really close to the beach
Average hotel. Practically on the beach, lovely pool, lots of room for everyone. Room was very spacious and quite clean. A/C didn't work so we slept with the balcony door open. Food is terrible - wouldn't bother eating at the hotel for anymeal apart from breakfast. The staff seemed quite rude, pushed past people a lot during meal times. I would recommend taking your own hairdryer if you need one. I'd recommend the hotel if you wanted a relaxing beach / pool holiday. It's also very easy to get to the neighbouring towns via a bus, and also easy to get to Port Aventura World (€2 each way) and Barcelona (€20 round trip). Our room was facing the Main Street which got noisy at night - coaches arriving at all times.

8/10 Good

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little Bay right by Hotel pool.
Very relaxing easy going hotel, no wristbands just good food, clean rooms, loads hot water.Excellent value.Recommend highly. €12 taxi from Salou rail station.

8/10 Good

Chris, Essex

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice Hotel, But......
Nice Hotel, very clean and well maintained, Lovely pub/Restaurants close by, (recommend The Smugglers ) Unfortunately the beds (3) were awful and from an "English" point of view, the food left something to be desired Nice Pool, and own little beach Not a good choice if you desire evening entertainment

4/10 Poor

Bill

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was given a 4star rating, but I do not understand why. Food was under heat plates and I do not know as to who it was geared to. Our room had a view of the private beach, however, this was after you walked out onto the roof top and past the air-conditioner units and the vents on the roof. it was not private as other guest would just walk out on the roof as we were sitting in our tables and chairs. There was no air-conditioning in the elevators. When my wife and I were at the station where a cook made fresh omelets and pancakes, my wife explained to the cook in Spanish that she wished for one omelet and one for me(her husband) the cook apparently did not pay attention. The cook gave me one omelet and not my wife. When I looked at him puzzled and tried to politely tell him in Spanish that we were missing my wife's, he responded in Spain with "What do you want??!!!" When my wife politely explained that there was a miss-understanding, replied with "OH MY GOD!!!"

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities
Thank you for your feedback.

10/10 Excellent

Serge, Port Canaveral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice
Rather comfortable accommodations for the price. Clean room, good service. One drawback was that we got the 2nd floor and the trees were blocking any view from the window. Otherwise it is a very good place. Will come again.

8/10 Good

Antonio

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Fue todo bien, aceptable
Stayed 3 nights in Oct 2023

8/10 Good

Tony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel nos gustó mucho
Stayed 2 nights in Oct 2023

10/10 Excellent

Fredrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tre stjärnor,bra all inclusive,flask öl ,läsk och vin till lunch& middag. Perfekt för barn med Splash land. Egen strand .Bra sand . Perfekt att åka till efter hög säsong. Ca 3 km till SALOU och Port AVENTURA åt andra hållet. Lokal buss stannar 5 min promenad till flygplatsen. Cap salou.
Stayed 4 nights in Oct 2023

8/10 Good

Rune Prudholm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for some days of relaxing.
nice Hotel. and friendly staff. very good beach on the hotel ground, nice pool and water park 1) Food in the big buffet is only okay. too much consideration is given to the fact that there are many English people, so almost no Spanish food, but beans, burgers and fries. you have to be at the restaurant when I opens if you want a nice table and not stand in line to get in. 2). the hotel lets people reserve sun chairs in the morning without using them, people are stingy and take chairs, tables and parasols and then leave them for several hours. 3). There is no control at the indoor hot pool in the spa area, so 12-15 year olds make water bombs and spray so there is no peace and it is difficult to be there with small children
Stayed 13 nights in Sep 2023

8/10 Good

Esther

Travelled with family and small children
Liked: Amenities
Familiar. Muy bien situado, nos ha encantado la cala
Stayed 2 nights in Oct 2023

8/10 Good

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Almudena

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Un hotel fantástico para ir en familia por sus instalaciones y su situación en la Cala Vinya. La comida abundante, buena y variada. Todos los trabajadores eficaces.
Stayed 2 nights in Sep 2023

8/10 Good

Karolina

Liked: Property conditions & facilities
Todo bien
Stayed 2 nights in Sep 2023

6/10 Okay

Niclas

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Médiocre
Séjour entre amis , en tout compris - accueil : déplorable , dès notre arrivée , la dame de l’accueil a été infecte , et je pèse mes mots !!! - chambre : 4 chambres de réservées,même réservation , et pas tous logés de la même manière , chambre petite , une chambre avait le balcon avec les moteurs de clims de l’hôtel et tout le monde pouvait y accéder. On a eu des verres dans salle de bain salles , des bananes quasi moisis dans le frigo et j’en passe, pas d’insonorisation - buffet : correct mais peu changeant ,compliqué quand on reste 6 jours. Vaisselle sale Un restaurant en bas où l’on ne peut y manger qu’en fois qui lui est sympa et moins bruyant - tout compris : n’est pas le même selon le serveur, on a du payé des suppléments selon sur qui on tombait et sur un même produit , selon le serveur nous n’avions pas le même supplément à payer !!! Grosse arnaque !!!! - piscine et parc aquatique : sur les photos cela paraît énorme , déception en réalité même si le parc aquatique est top pour les enfants il est à l’extérieur de l’hôtel . Pour accéder à la piscine de l’hôtel , aucun contrôle !!!! Les gens de l’extérieur viennent s’y baigner !!! Dès le matin , l’eau est trouble !!! Les bouets sont censées être interdites mais on se retrouve au milieu de matelas gonflables , bouder énormes … cela est DANGEREUX et une personne est restée bloqué à cause d’un matelas et ce qui sert de maître nageur au bord de la piscine n’a même pas réagi !!! - plage : top
Stayed 5 nights in Aug 2023
Response from Management on 5 Sept 2023
Cher Client,Nous souhaitons avant tout vous remercier pour avoir choisi notre hotel pour vos vacances et pour votre commentaire sur votre expérience parmi nous. Cordialement,Best Cap Salou

10/10 Excellent

Nicolae-Emilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

4/10 Poor

Najat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hôtel sale je suis très déçu de mon séjour l odeur des poubelles dans les chambres La poussière dans les chambres sous le lit Au niveau des piscines ils avaient des poubelles au sol près de la piscine A fuir
Stayed 2 nights in Aug 2023
Response from Management on 5 Sept 2023
Cher Najat,Nous sommes désolés d'apprendre que certaines odeurs provenant de la tuyauterie aient affecté votre séjour. Nous aimerions profiter de l'occasion pour rappeler que ces odeurs ne sont pas habituelles et sont souvent causées par des facteurs externes qui, à certaines périodes de l'année, peuvent affecter non seulement l'hôtel mais aussi d'autres édifices. C'est pourquoi le Service d'entretien vérifie les canalisations de façon périodique.Cordialement,Best Cap Salou

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Lorenzo

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hôtel très sale, personnel fatigué et pas très accueillant (sauf Mehdi de la réception), buffet très minimaliste, pas beaucoup de choix pour les enfants, et pas de réassort quand un produit terminait; au niveau des fruits il y avait que du pastèque ou du melon. J'ai demandé une banane pour mon fils, il y en avait pas. Pas de possibilité de prendre un petit déjeuner avant 8h00, donc dernier jour pas de petit déjeuner. La carte de la chambre se désactivait tous les jours, et on était obligés de faire la file à la réception pour la réactiver. A chaque fois la réceptionniste nous répondait qu'il fallait pas la mettre près du téléphone, mais ce n'était pas notre cas car le portable restait dans la chambre. Les consignes affichées au niveau des piscines n'était jamais respectées mais les surveillants s'en fichaient, dommage car on aurait voulu profiter de la piscine relaxante avec jacuzzi mais les enfants sauvages plongeait et nous donnaient des coups tout le temps. Le personnel du bar semblait être dérangé, le personnel du restaurant très à l'écoute. Animateurs ridicules mais sympas. Très belle piscine pour les enfants avec les toboggans. pour les adultes
Stayed 8 nights in Jul 2023
Response from Management on 5 Sept 2023
Cher Lorenzo,Merci pour le temps que vous avez consacré à partager une appréciation sur votre récent séjour au sein de notre hotel.Cordialement,Best Cap Salou

10/10 Excellent

Cristina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Les personnels sont très très gentils.
Stayed 7 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.
Instalaciones viejas, comida en horarios muy cortos, de baja calidad, agua de las piscincas en dudodoso estado
Stayed 7 nights in Jul 2023
Response from Management on 15 Sept 2023
Estimado cliente,Aunque lamentamos sinceramente su desilusión con su estancia. Nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro.Saludos cordiales,Best Cap Salou

6/10 Okay

Abdeladim

Stayed 1 night in Jul 2023

8/10 Good

Alain

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El gymnasio debería estar abierto desde antes, abre a las 10:00.
Stayed 9 nights in Jul 2023

8/10 Good

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel familiar
Buen hotel para ir en familia, especialmente si vas con niños pequeños. La piscina de toboganes esta genial y cuenta con acceso desde el hotel a una cala chiquita pero sudiciente para disfrutar de la playa tambien. La comida no esta mal, lo peor aparcar.
Stayed 5 nights in Jun 2023

8/10 Good

Mar

Stayed 2 nights in Jun 2023

10/10 Excellent

Garrabet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacance famille
Reception tres réactif, agréable Sercive au top. Hôtel super pour la famille, plage, bar resto,taxi tout a côté super,super
Stayed 2 nights in Jun 2023

2/10 Terrible

Nabi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Bessora

Travelled with family
Stayed 4 nights in May 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Jean petane

Stayed 2 nights in May 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023