Terrace/patio

Reviews of Residence Inn by Marriott Salt Lake City Cottonwood

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 297 out of 499 reviews" "
Rating 8 - Good. 138 out of 499 reviews" "
Rating 6 - Okay. 29 out of 499 reviews" "
Rating 4 - Poor. 24 out of 499 reviews" "
Rating 2 - Terrible. 11 out of 499 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Staff very friendly.
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Ita, We appreciate you staying with us and it is great to hear how positive your stay was. Hope to see you again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Rebecca, we thank you for staying with us and are happy to know that you enjoyed your stay.

10/10 Excellent

Shalene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and I appreciated the breakfast in the morning.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Shalene, thank you for staying with us and the great review!

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Greyson Tipping on 12 Apr 2024
We appreciate you staying with us and providing feedback.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for skiing. Great restaurants nearby. Very clean, staff was friendly!
Stayed 3 nights in Apr 2024
Response from Greyson Tipping on 12 Apr 2024
Michael, we are pleased that you had an enjoyable stay with us. We hope to see you again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast every morning, varied menu, daily waffles available. Excellent bed, slept well!
Stayed 7 nights in Mar 2024
Response from Greyson Tipping on 12 Apr 2024
John, thank you for staying with us. We are happy that you had a great time.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Mar 2024
Response from Greyson Tipping on 7 Mar 2024
Steven, thank you for staying with us. It is a delight to know that you had such a wonderful stay with us.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a little expensive.
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
We are glad you stayed with us and had a pleasant experience.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, conveniently located for freeway and canyon access. Not many dining options nearby.
Stayed 7 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Nicole, Thank you for the kind words.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Tammy, thank you for staying with us. So happy to hear you enjoyed your stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Tammy, we do appreciate the feedback from our guest, thank you. We hope to see you again soon if your travels bring you to SLC.

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient checkin! Room was very comfortable and loved the bed. Very comfortable!
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Ashleigh, Thank you for the kind words. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Sergio, Henderson

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our Christmas there and it didn’t disappoint. The staff was amazing, the property was clean and it was in a convenient location.
Stayed 2 nights in Dec 2023
Response from General Manager on 1 Feb 2024
Sergio, that is fantastic! So glad that you could make some good memories.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, skied the local resorts. Easy drive to the slopes. They also have shuttles that go up there.
Stayed 4 nights in Jan 2024
Response from General Manager on 16 Jan 2024
We are so pleased to hear that you enjoyed your stay. Thank you for the kind words. We hope to see you again in the near future.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good location. Towels were scarce at the pool and in the room. Breakfast was good but often ran out of items. Room was comfortable, but could use better kitchen utensils. Overall, I’d stay again.
Stayed 5 nights in Dec 2023
Response from Manager on 12 Jan 2024
Thank you for staying with us and taking a moment to provide your feedback. We do read these and it helps us work to get better for the future. We look forward to seeing you again!

6/10 Okay

Vadim

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Breakfast was subpar, many food options were not stocked even at breakfast closing time. Breakfast hours were also inconvenient. Pool was closed w/o reason the second night of the stay, as well as the fire feature in the courtyard.
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Vadim, thank you for taking a moment to provide some feedback. We apologize that some of the breakfast offerings ran out over the busy holiday weekend. Regarding the pool, it is open daily form 10am-10pm, we keep the cover on to conserve energy. The fire pit was rebuilt to ensure guest safety, our apologies for the inconvenience.

10/10 Excellent

Arkady

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Dec 2023
Response from Manager on 30 Dec 2023
Arkady, Thank you for staying with us. We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 21 Dec 2023
Eileen, we sincerely appreciate your business. 10 of 10 is music to our ears, and we will continue to work diligently towards our guest's satisfaction. We hope to see you again soon.

10/10 Excellent

Shianne

Stayed 1 night in Nov 2023
Response from General Manager on 21 Dec 2023
Shianne, thank you for staying with us. We are delighted to hear that you enjoyed your stay. Happy Holidays!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great location
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Bill, Thank you for the kind words about the hotel during your stay. We value our guests, and it is rewarding to hear that you enjoyed your time with us.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast Have to make a U turn to enter
Stayed 3 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Kevin, thank you for staying with us. We are delighted that you enjoyed your stay, especially the breakfast!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, just check the outdoor lighting.
The grounds are beautiful, and we enjoyed the pool, hot tub and breakfast buffet. The room is a little dated, but it was clean. The biggest complaint is they put us in one of the only rooms that has a very large, very bright parking lamp post right outside the bedroom window. It shines right into the room all night. The black out curtains could not block the light that was shining right into the room. My husband had a hard time sleeping. This is a ridiculous way to design parking lot lighting.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
We appreciate you staying with us. It sounds like most of your stay was great. We will take the information about the lighting issue to ownership. Thank you.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manger on 5 Oct 2023
We are pleased that your visit was excellent. We hope to see you again during future travels to SLC.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what you expect from Marriott. Clean comfortable, efficient and quiet.
Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Debra, we are happy to hear that you had such a great stay. We appreciate you being a loyal Marriott traveler.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall the stay was great, it’s unfortunate that Covid has limited daily room servicing.
Stayed 4 nights in Sep 2023
Response from General Manager on 4 Oct 2023
Thank you for the feedback about the daily cleanings. We are always happy to add service when it is requested. We hope to see you if you are traveling through the area in the future.

10/10 Excellent

wsyww

Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
We sincerely appreciate you staying with us and we are pleased to know that your stay was excellent.

10/10 Excellent

Laine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Laine, We are so glad that you enjoyed your stay and do hope to see you again the next time you are in the area.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Albert, we appreciate you choosing us and thank you for staying.

10/10 Excellent

Duane

Stayed 1 night in Sep 2023
Response from General Manager on 16 Oct 2023
Duane, We are happy that you chose us, and it is gratifying that your stay was top notch. If you are back in Salt Lake City in the future, we do hope that you will stay with us.

10/10 Excellent

Kirk

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet place to stay.
Stayed 1 night in Sep 2023
Response from General Manager on 20 Sept 2023
Kirk, thank you for your stay and the great review. We look forward to seeing you again in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Paul, we thank you for taking a moment to complete a survey and choosing us. It is a pleasure to be able to host you.

6/10 Okay

Maureen

Travelled with partner
Liked: Staff & service
Basic and clean. Breakfast food basic. But room was clean and comfortable. We were given the name of Bandits Restaurant as a close place for good food. Food was very good as suggested
Stayed 2 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Maureen,We appreciate you staying with us and we are happy to hear that you enjoyed your stay.

10/10 Excellent

Arman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean, attentive staff.
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Arman, we truly appreciate you staying with us and are pleased that you had a great experience.

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff, clean, quiet
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Jeremy, thank you for choosing our hotel. We are all happy that your stay was a delightful one. We hope to see you again soon.

10/10 Excellent

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and our rooms were clean and comfortable!
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Marlena, We appreciate you staying with us and taking a moment to share how your stay went. It is a delight to hear that your stay was so pleasant.

10/10 Excellent

Grigore, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great place to stop
Stayed 3 nights in Sep 2023
Response from General Manager on 13 Sept 2023
Grigore, We know you have many choices, and it is great to hear that your stay was a positive one.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 7 Sept 2023
Tim, thank you for staying with us. We are happy to hear that you have a positive stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok
The rooms are dated and showing signs that a rehab is needed. We had to move rooms because there were so many items broken in the room from dresser to doors to plumbing. Second room the faucet leaked at the base and the closet door would not slide.
Stayed 4 nights in Aug 2023
Response from General Manager on 5 Sept 2023
We are sorry that your stay was below expectation. We do appreciate the information and will use it with our team.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice for an unexpected stay
Stayed 1 night in Aug 2023
Response from General Manager on 4 Sept 2023
Joseph, we are so pleased to hear that you have such a great stay with us. We will pass this along to our team.

10/10 Excellent

Ronald, Waretown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area perfect for grandkids
Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Ronald, we are glad to hear that you were able to enjoy the time with the grandkids at the pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on 9 Aug 2023
We appreciate you staying with us and delighted to know that you had a positive stay with us.

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2023
Response from General Manager on 2 Aug 2023
Jorge, we are pleased that your stay was excellent and look forward to hosting you again soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for all of my needs.
Stayed 2 nights in Jul 2023
Response from General Manager on 2 Aug 2023
Tom, Thank you for staying with us, we are so glad that you had a great stay.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed many times. Good, clean property with nice pool and hot tub. Good breakfast options too
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Thank you for staying with us and being a loyal guest. We are pleased to hear that this stay was positive one.

10/10 Excellent

Chulwon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious. Great for large family. Free breakfast was surprising, which might cost over $40 in California.
Stayed 1 night in Jul 2023
Response from General Manager on 21 Jul 2023
We are so happy to hear that you had a fantastic experience. Hope to see you again soon!

2/10 Terrible

Allison

Stayed 1 night in Jul 2023
Response from General Manager on 18 Jul 2023
Thank you for sharing, unfortunately without any information it is difficult for us to appropriately to respond.

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from General Manager on 11 Jul 2023
Hunter, so happy to hear that you had an enjoyable stay. We do appreciate you staying with us and look forward to seeing you again on your next trip!

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing is walkable in the area, have to drive everywhere
Stayed 2 nights in Jun 2023
Response from General Manager on 30 Jun 2023
Beatrice, Thank you for staying with us. It is unfortunate that the shops and restaurants around our property were not what you needed during your stay. You are correct, there is a lot more just slightly outside of walking distance.

2/10 Terrible

Daniel

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We’ve stayed at many residence inns in various states and never have we been to one that was soo out dated, dirty and had soo many transient type people staying on the property with others loitering in the parking lot. One a more then one occasion we saw what appeared to be drug dealing in the parking lot. We will never stay at this hotel ever again
Stayed 1 night in Jun 2023
Response from General Manager on 6 Jul 2023
Daniel, Thank you for taking a moment to let us know the problems you encountered during your stay. I am very sorry for the issues and hope that you will give us another chance.

4/10 Poor

Lisa Ann

Travelled with family
Disliked: Staff & service
The front desk person did not welcome or ask why we were visiting but asked each other guest while my spouse waited from my arrival. Was it beachside we are a married same sex couple that she knew about as I had called saying my wife would be arriving ahead of me. She refused to let her check into the room . Awful customer service!!!
Stayed 1 night in Jun 2023
Response from Assistant General Manager on 29 Jun 2023
Ms Garside,I want to apologize for your experience. I do remember your spouse waiting in the lobby because you were accidentally taken to the wrong location. The reservation was booked through a third party and without an additional authorized guest, as such we cannot make changes to the reservation. They must be adjusted with Expedia. Which is why your spouse was not able to check in. When you finally arrived at our location, I truly empathized with your situation and welcomed you both to our property.