Manila Hotel Guide - Samsung Performing Arts Theatre hotels in Manila, Philippines.

"Clean room. Super friendly staff. Breakfast outstanding and loved it. So much variety and super fresh. Great location and central jn Makati."

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"The front desk were not accommodating at all The noise around the property was extremely loud beyond 4am The doorman were friendly Traveling extensively and by far least favorite Left halfway untested after 1 day of a 2 night stay"

"Excellent service and staff were very accomodating for a family. Restaurant had great options too and the buffet breakfast was amazing"

"Checking in was hard, this is not a hotel but a giant apartment complex. Reception staff gave me a hard time when my friend arrived to stay with me. Would not stay again"

"I have stayed at New World Makati on many occasions. The staff is always nice, professional and accommodating. They usually take great care of the guests and this visit was no exception. I’d like to acknowledge the following: Club Lounge: Abbey and her staff, in particular: Wilson, Babylyn and Jim. Your service and attention to detail was outstanding! As someone who travels for work, I know the room attendants work extremely hard each day. I want to acknowledge and thank Jomel, who made sure my room was clean and comfortable! I mention to management and others (last year) that the hotel has been in a steady decline physically. It’s definitely gotten worse! The rooms are in dire need of remodeling which I know will be an expensive and timely undertaking. Hopefully new ownership knows, understands and plans for this! The staff can only do so much with what tools and amenities are provided. Jasmine (dim sum restaurant) is outstanding: service and food. But they need to be more attentive to pricing. I had to inform them that I was overcharged twice! Still, the selection and quality were great! Lastly, I cannot say enough about the Club Lounge and the staff, many who are new. They make the guest (myself for sure) feel at home. Breakfast and the available choices are awesome! The cocktail hour has been reduced and the quality of food and choices have also gone downhill. Maybe the Exec Chef needs to be changed. Otherwise, an outstanding stay but due to staff! Jim Lee Honolulu HI"

"Was refused early check in, after a 27 hr flight but rules are rules 😉 Front desk staff seemed a bit rude, multiple employees. felt a burden, and unimportant. My opinion the Hotel across the street (you know) treats tou like family, Didn't get that feeling at I'm."

"The staff, especially security and front desk, were extremely helpful and go above and beyond - I felt well taken care of. Breakfast was great during my 2 week stay, Dinner was always delicious. Pro tip - I think it’s sometimes customary to raise your hand when awaiting service at dinner. The room was always clean and the person who cleaned it was careful and respectful of my belongings despite my pile of clothes I slung off after a day out. I’d recommend this hotel for the area. "

"The staff were consistently friendly and helpful. The room was spacious with great amenities however no body lotion surprisingly. The pool was nice with shade and sun options. Limited seating but given the layout that makes sense. I love that you can order food poolside. Catalogue is a great restaurant. Staff friendly , very well priced and delicious. Breakfast is limited but has the basics you need. I prefer staying in the makati area near the malls. It was still a 20 minute walk to them which I didn’t find as convenient. If this was near the greenbelt / ayala mall area I would definitely return! "