San Felipe Holidays

Room was clean. Needs some updates. Room staff was great at getting us towels etc when needed. Improvements needed on communication regarding reservations for restaurants. Towels at pool were an issue out too frequently for guests. Pool bar was not open. Food could use improvement.

Muy conveniente con excelente localización y servicio

I am a Expedia gold member which it says that if a room upgrade available I would get it for no cost. Well there was an upgrade available for about $140 a day. The first three days there they closed down the swim up bar at 3pm for private party even tho they did not use the pool.there was a perfect spot behind the swim up bar for private parties. We were also advised that the restaurant are first come. But when we arrived at a restaurant they advised a 90 min wait. Even tho they had numerous tables available and they advised by they were reserved. So that’s when we found out about butler service. So if you have a butler you can make reservations. Very nice perk if u have it. The food is absolutely amazing at all of the restaurants however at ever restaurant they have up charges for certain food items. I think if you pay for an all inclusive it should be all food. The food staff is absolutely amazing.

We loved everything about this place. The beach area was just amazing with soft white sand…lots of beach chairs and towels were available. Staff members were very friendly and always excited to help. We went for dinner at Le Basilica where Jonathan took really good care of us. At the Cabana dinner Edgar was super nice and friendly. He was happy to take some of our pictures as well. The cleaning staff made sure they even washed the balcony with utmost care. Rooms were huge especially the bathroom. We had stayed at the Infinite club 1 bedroom room.

Everything was spotless. The staff was beyond courteous and helpful. The vibe was perfect.