The room we stayed in was adequate; however, there were flaws during our stay: (1) a big stain in the carpet in the living area; (2) the bathroom smelled like dog urine -- faint, but it was present (this after waiting a while to get our room ready); (3) breakfast is underwhelming for a Hilton suite. In the hotels I've stayed at, from 2 stars to 5 stars, they provided eggs and another protein (i.e., bacon, sausage links, etc.) Not here. It was only scrambled eggs and overcooked and dry for 4 straight days. Not sure if not serving a second protein is a cost-cutting measure, but at least learn how to cook eggs properly. Most of the staff were nice, from the maintenance guy to the cleaners. Unfortunately, the front desk woman, when we arrived, could use a little more customer service training and attitude improvement. Travelling with kids is not easy especially when they are young. When your room is not available around check-in time, it's frustrating but I understand it happens. The problem with the front desk is she did a poor job conveying the info about when our room will be available. "I don't know what to tell you" is never an acceptable response especially after she already gave an arbitrarily selected time range to wait. I know she hates her job and is just going through the motions and doing the bare minimum but if you're going to be the front-facing staff for the hotel -- DO BETTER!