Outdoor pool, pool loungers
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Reviews of PAL.MAR Hotel Tropical

3.5 out of 5
PAL.MAR Hotel Tropical
777 America Latina, San Francisco, NAY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 99 out of 130 reviews" "
Rating 8 - Good. 24 out of 130 reviews" "
Rating 6 - Okay. 6 out of 130 reviews" "
Rating 4 - Poor. 1 out of 130 reviews" "
Rating 2 - Terrible. 0 out of 130 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Haesook

Hotel and staff was nice and great location to beach and restaurants.
Stayed 4 nights in Apr 2024

8/10 Good

Kelly, Cody

Stayed 1 night in Feb 2024

10/10 Excellent

Brett, SASKATOON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Feb 2024
Response from Chio from Team Palmar on 1 Mar 2024
Hi Brett, thank you for your review! we really appreciate it.Hope to welcome you back soon, Until then!

10/10 Excellent

Jil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and staff. Rooms have lots of character and have been arranged with taste and care.
Stayed 1 night in Feb 2024
Response from Chio from Team Palmar on 24 Feb 2024
Hello Jil! thank you so much for your review and your perspective, it is very important for us.We are glad that you enjoyed and liked our hotel, it's very nice to know that our work is appreciated, we do do our best so our guest can have the best experience.Until the next time! (Hopefully)

6/10 Okay

CHRISTIAN

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The swimming pool had a lot of tiles missing on bottom of pool...lounge furniture around pool had chipped paint..looked terrible..not worth money paid per nights 2star hotel
Stayed 2 nights in Feb 2024
Response from Chio from Team Palmar on 24 Feb 2024
Hello Christian, I'm sorry to read this but I think you are mistaken our hotel with another one, we are always giving the best maintenance to our installations and we are always giving the best service that someone that lives here in this beautiful town can give.

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 10 nights in Jan 2024
Response from Chio from Team Palmar on 3 Feb 2024
Hello Serge!We appreciate your review and comments, hope we get to welcome you back soon!Until then!!

10/10 Excellent

FREDERICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great town. The hotel had a full kitchen in the room making it easy to cook a couple of meals in the room. Doesn’t have a tv but learned you can survive with out one. Convenient to the town. Would return.
Stayed 3 nights in Jan 2024
Response from Chio from Team Palmar on 28 Jan 2024
Hello Frederick!Thank you so much for your review, we hope to be welcoming you back soon, until then!!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Chio del equipo Palmar on 28 Jan 2024
Hola Kevin, gracias por tu evaluación.Esperamos recibirte de nuevo pronto, ¡hasta entonces!

10/10 Excellent

Johanna

Stayed 1 night in Jan 2024
Response from Chio del equipo Palmar on 28 Jan 2024
Hola Johanna, gracias por tu evaluación, esperamos recibirte de nuevo pronto.¡Hasta entonces!

10/10 Excellent

Hyacinth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property, and very kind staff!
Stayed 2 nights in Jan 2024
Response from Chio from Team Palmar on 28 Jan 2024
Hello Hyacinth!Thank you for your review!We hope to welcome you back soon one day.Until then!

10/10 Excellent

Jose

Travelled with partner
Stayed 3 nights in Dec 2023
Response from Chio del equipo Palmar on 28 Jan 2024
Gracias por tu evaluación Jose, esperamos recibirte de nuevo pronto. ¡Hasta entonces!

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, beautiful boutique hotel
Charming, beautiful boutique hotel in the best area. I absolutely loved our room and the artistic incorporation with nature. The staff were so helpful and friendly and sweet and chill and kind. The bed was very comfortable. We stayed for seven days!!
Stayed 7 nights in Nov 2023
Response from Chio from Team Palmar on 28 Jan 2024
Hello Chelsey!Thank you so much for your review, we hope to see you back soon one day.Until then!

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The room was lovely and impeccably clean. Beautiful pool area with gorgeous plants and comfortable loungers. I really appreciated the filtered water, and that the hotel encourages recycling and composting.
Stayed 3 nights in Nov 2023
Response from Chio from Team Palmar on 17 Nov 2023
Hello Sheri!We appreciate your review and we thank you, we are glad to know that you enjoyed your stay here with us, we do our best!Hope to have you visiting again soon!Until the next time!

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean, comfortable, convenient location. Great rooms. Staff are fantastic!
Response from Chio from Team Palmar on 17 Nov 2023
We thank you for your review Jodi, we are glad you had a nice experience staying with us, we'll be here to welcome you back for your next visit to our beautiful town.Until then!!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An easy walk to shops, restaurants and the beach.
Stayed 2 nights in Oct 2023
Response from Chio del equipo Palmar on 17 Nov 2023
We thank you for your review Jeremy, we are glad you liked staying with us.Hope to welcome you back soon!Until then!

8/10 Good

Aaron Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Chio from Team Palmar on 15 Oct 2023
Thank you for your review!We are glad you had a nice stay with us, we are ready to welcome you back for your next visit, until then!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel! Would stay here again. AC didn’t really cool the room down much but the fan helped. Rooms were clean and well kept. Beds are firm and pillows very nice. They have filtered water for you which were appreciated. Pool was the highlight.
Stayed 4 nights in Jul 2023
Response from Chio from Team Palmar on 24 Jul 2023
We appreciate your review, thank you for your comments, we hope to welcome you back the next time, Until then!

10/10 Excellent

Zhong Zhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Chio from Team Palmar on 9 Jun 2023
We hope you enjoyed your stay, we're ready to welcome you back to our beautiful town anytime, Have a great day!

6/10 Okay

Carlo

Liked: Cleanliness
It’s a nice hotel but the room Expedia sold me was the worst available. Small and noisy right next to the front desk. At night the AC and fridge made enough noise that I didn’t get a good nights sleep.
Stayed 1 night in May 2023
Response from Chio from Team Palmar on 7 May 2023
Hi Carlo, we are sorry you had that experience, we offer earplugs to help with that at night.We hope we can welcome you back another time on your next visit, have an excellent day.

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place looks beautiful in photos and even better in person! I loved my stay here. The rooms were super cute and comfortable with great amenities; including a fridge even in the smaller rooms and an outdoor area off from the living space. The staff were very friendly, and helpful. I stayed in two different rooms during my sta. A bigger room with the kitchenette was just as spectacular as well as the smaller room. Very spacious and clean. I will def stay there again when I come back.
Stayed 1 night in Apr 2023
Response from Chio from Team Palmar on 5 May 2023
Hi Shawn! thank you so much for your review, we are so glad you enjoyed your stay with us, we are eager to welcome back on your next visit.Until then!!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would absolutely stay here again.
Beautiful hotel, great location on a relatively quiet street.
Stayed 5 nights in Apr 2023
Response from Chio from Team Palmar on 20 Apr 2023
Thank you for your review Nicholas, we really appreciate it.Hope to welcome you back soon!Until then!!

10/10 Excellent

Faye

Stayed 1 night in Mar 2023
Response from Chio del equipo Palmar on 10 Mar 2023
Gracias por tu reseña, esperamos recibirle de nuevo pronto, ¡Hasta la próxima!

10/10 Excellent

Ross

Stayed 1 night in Mar 2023
Response from Chio del equipo Palmar on 20 Apr 2023
Gracias por tu reseña!Esperamos recibirles de nuevo pronto!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2023
Response from Chio from Team Palmar on 10 Feb 2023
Hi Jennifer!Thank you for your review, we hope you enjoyed your stay.We'll gladly welcome you back on you next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Mara on 8 Feb 2023
Gracias! Nos da gusto que le haya agradado su estancia, los esperamos de vuelta pronto.

4/10 Poor

Sayyed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very noisy street level room ..i asked to be moved as we have kids but the girl at the front very abrupt and not helpful. ants were all over our room and in our luggage!
Stayed 3 nights in Jan 2023
Response from TEAM PALMAR on 3 Feb 2023
Hi Sayyed, we are sorry to hear that, thanks for your comments, we'll review them in order to get better.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Good location very peaceful
Stayed 7 nights in Jan 2023
Response from Chio from Team Palmar on 27 Jan 2023
Hi Ron!we appreciate your review, we are glad you had a nice stay with us, hope we can welcome you back on your next visit.Until then!!

8/10 Good

JOHN, Green Cove Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice rooms. Available filtered water to refill bottles is a plus. Walls are thin though, and the roosters nearby are pretty loud. :)
Response from Team Palmar on 19 Jan 2023
Hi John! thank you for your review, we hope to be welcoming back soon!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Delightful boutique hotel, perfectly situated in a lovely village. Thoughtful touches like a blender. Reception staff were amazing, I forget their names, but both started with M. Wish I could have stayed longer, but this gem books up fast. Book well in advance if you want spend time.
Stayed 1 night in Dec 2022
Response from Chio from Team Palmar on 13 Jan 2023
Hi Caroline! Thank you for your review, we are glad you enjoyed your stay.We hope to be able to welcome you back next time, Until then!!

10/10 Excellent

Jean Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, boutique hotel in the heart of San Pancho.
Response from Chio from Team Palmar on 13 Jan 2023
Thanks for your opinion and review Jean Ann!!We hope to welcome you back soon!Until then!!

10/10 Excellent

Marie-Noelle

Stayed 3 nights in Dec 2022
Response from Chio del equipo Palmar on 16 Dec 2022
Muchas gracias por tu reseña Marie-Noelle, esperamos espedarte para la próxima!¡Hasta entonces!

10/10 Excellent

Francisco

Stayed 3 nights in Oct 2022
Response from Chio del equipo Palmar on 19 Oct 2022
Gracias por tu reseña.¡Saludos!

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis of Sophistication
Pal.Mar is an amazing and sophisticated boutique hotel that had everything that we needed for our stay. The location, decor and staff were all amazing. It was definitely a little oasis in San Pancho.
Stayed 5 nights in Jun 2022
Response from PAL.MAR Team on 5 Jul 2022
Thank you for choosing to stay with us and for your detailed review! Looking forward to hosting you again, our kindest regards! The Team.

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and in a perfect location! A/C worked great. The staff was AMAZING. They assisted us with finding ATMs, arranging rides to/from Puerto Vallarta, and scheduling a mobile clinic to do our COVID tests before our flight back to the US. 10/10 would recommend!
Stayed 7 nights in Jun 2022
Response from Pal.Mar Tropical Team on 11 Jun 2022
Thank you so much! We hope to see you again!

10/10 Excellent

Kari

Stayed 3 nights in Feb 2022

10/10 Excellent

Ron

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pal Mar Hotel Tropical was a pleasant surprise! we loved our stay very comfortable, helpful staff. We loved how we can walk to the beach, restaurants, farmers market. definitely will come back!
Stayed 3 nights in Feb 2022
Response from Chio from Team Palmar on 12 Mar 2022
I'm glad you enjoyed your stay with us! We are more than ready to welcome you for your next visit! Cheers!!

8/10 Good

Roger and Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Carla was especially good to us. Very nice person. Rooms cleaned daily
Stayed 5 nights in Feb 2022
Response from Pal.Mar Team on 6 Mar 2022
Thanks for choosing us. It has been a pleasure hosting you, we hope to see you again in a future visit.

8/10 Good

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Pal Mar. The location is perfect, close enough to walk to the beach and the Main Street in town. I reserved the suite and it was spacious (the bedroom was, the bathroom is tiny) and decorated so lovely. The kitchenette was fully stocked and you could easily prepare your own meals there if desired. The staff was amazing and so polite and helpful. We used their foldable beach chairs every day and saved some money from having to rent the chairs already on the beach. The bed was comfortable, ceiling fans and AC worked well and we loved our little patio area. Even the little wooden box that held our room Key was charming. It really was a beautiful little boutique hotel. Cons: Noisy. Our room was located right at the entrance to the hotel along the street so we heard every conversation of other guests as the came and went as well as the cars and bar music. The neighborhood roosters will keep you up all night but we used a white noise app on our phone and that helped drown them (and all of the other noise) out. I think the rooms towards the back would be much quieter than ours was. Also, there are no televisions in the rooms (just FYI - not a big deal but thought I’d mention it so you’d know). We would definitely stay here again but would suggest a room towards the back of the property next time.
Stayed 4 nights in Feb 2022
Response from -Chio from Team Palmar on 4 Mar 2022
Hi Angie! I'm glad to read your comments, I'm glad you liked our hotel, sorry for the noise, the rooms in the back are indeed much quieter, we'll be happy to welcome you back for your next visit to our beautiful town. Until then!!

6/10 Okay

paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Went to book more dates , prices went way up . Booked elsewhere
Stayed 2 nights in Feb 2022
Response from Hotel Palmar on 14 Feb 2022
Hope you can back soon, thanks for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect boutique hotel in San Pancho.
Clean, comfortable and beautifully appointed rooms. Centrally located. Wifi speeds of approximately 20 mbs.
Stayed 7 nights in Jan 2022
Response from Chio del Equipo Palmar on 21 Jan 2022
Thanks for your review! We will be glad to welcome you back anytime! Cheers!!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very modern and chic hotel in the middle of beautiful San Pancho. The hotel is very well-maintained with a spectacular little pool oasis and loungers. If you prefer however the beach is a short 5 minute walk away with perfect ocean waves and temperature. They will even provide you with chairs and an umbrella for free! There is no on site restaurant but many excellent restaurants a stone's throw away. The rooms all have a fridge and they even have unlimited filtered water. Each room has a nice terrace to enjoy a coffee that they also provide. Our room was a smaller room on the street side and yes, you can hear the noise from the street and people talking at reception as well as roosters first thing in the morning but this did not take away from our stay. We were in small town Mexico - there is bound to be some background noise. Nothing a little white noise app can't fix! The staff are all incredible and speak perfect English which was much appreciated. We had a minor sink issue our first night and they bent over backwards to help fix and resolve the situation which they did! Overall a great stay in a beautiful little Mexican beach town!
Stayed 2 nights in Nov 2021
Response from Pal.Mar Team on 16 Nov 2021
Thank you so much for choosing us. It was a pleasure to host you and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and comfortable bed. Great pool area with beautiful, well maintained landscaping all around. Walking distance to great restaurants.
Stayed 3 nights in Oct 2021
Response from Chio from Team PalMar on 29 Oct 2021
Hi! thank you so much for your review! we are glad you had a good stay with us, hope to welcome you back soon!

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
This place was perfect for the price. The location is amazing and the staff was friendly.
Stayed 3 nights in Oct 2021
Response from Chio from Team Palmar on 22 Oct 2021
Hi Steven! thanks for choosing us, we are glad you had a nice time with us! We will be eager to welcome yo back again soon! Cheers!!

10/10 Excellent

Joseph Thompson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous hotel, very highly recommended. Located in a useful (but quiet) part of the town. Lovely pool and stylish rooms. Look no further if you’re staying in San Pancho!
Stayed 2 nights in Aug 2021
Response from Nicole on 24 Aug 2021
Thank you for your comments Joseph! Best wishes from PAL.MAR!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Loved the feel, the staff, location . . . in room water filtration system was awesome. Great yoga classes and therapy sessions on site.
Stayed 5 nights in Jul 2021
Response from -Chio on 18 Jul 2021
Thanks for your review! we truly appreciate it! Hope to welcome you again soon! Cheers!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from -Chio on 23 Jul 2021
¡Gracias por tu reseña!, esperamos hayas tenido una grata estancia ¡Hasta la próxima!

8/10 Good

Jasmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over good stay
I really liked my stay. By the end of the my stay tho i was over the bugs crawling inro mg room. From under the doors. And the ants attacking anything you place down for 5 minutes. The standard room is a bit on the small size. But it works for a solo traveler. The reception was super helpful and the pool was great.
Stayed 4 nights in Jun 2021
Response from Chio from Team Palmar on 20 Aug 2021
Thanks for your review!, we are glad you had a nice stay despite the ants, we hope to welcome you back soon, Cheers!!

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Chio from Team Pal Mar on 18 Jun 2021
¡Gracias por tu reseña!, esperamos que hayas tenido una estadía agradable. ¡Esperamos verte de nuevo pronto!, ¡Saludos!

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Chio from Team Pal Mar on 4 Jun 2021
Thanks for your review, we hope you enjoyed your stay with us and had a nice experience! We hope to welcome you back again soon! Cheers!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and attentive staff, room was perfect and short walk to the beach. Will definitely stay again in this magical beach town. Thanks for the beautiful memories San Pancho!
Stayed 5 nights in May 2021
Response from Team on 12 May 2021
Thank you for your choice and comments! Best wishes from team PAL.MAR!