San Francisco Hotels

"Total bait and switch. Booked months in advance only to arrive and find the main infinity pool closed and wrapped in ‘PELIGRO’ tape. No notice was given. Beyond the construction, the service is non-existent. You have to beg for basic bottled water and minibar refills in an ‘all-inclusive’ resort. Staff is hostile and dismissive. Avoid this place until they learn the basics of hospitality."

"The pool was under construction or they were remodeling it. It would be nice to know these things before hand because for us the pool was a big plus when booking our reservation. Also, they did not have hot water. They stated that they were having an inspection which they were verifying that they were not providing ocean water to the guests. We stayed for 3 nights and didn’t have hot water for the whole stay. Other than that, the people who work there were extremely helpful and polite."

"It doesn’t loock as the photos shows it, There was a cockroach, no hot water,stained towels, some of the employees don’t even say hello. All things considered, that hotel isn't worth the money you pay for it."

"Eu amei esse hotel, a limpeza é otima, localização excelente. Vale a pena"

"Our stay in San Andrés was absolutely amazing! The hotel exceeded our expectations in every way. The staff was welcoming, attentive, and always willing to help with a smile. The rooms were clean, comfortable, and had a beautiful island atmosphere that made the trip even more relaxing. The location was perfect — close to the beach, restaurants, and local attractions, while still feeling peaceful and safe. The breakfast was absolutely delicious every morning, with great variety and fresh options to start the day. The staff was incredibly helpful throughout our stay and always made sure we had everything we needed. What truly made this place special was the hospitality. The team made us feel at home from the moment we arrived until the day we left. If you are visiting San Andrés and looking for a place that combines comfort, great service, and an unforgettable experience, I highly recommend this hotel. We will definitely be coming back!"

"Service was not great"

"This place exceeds expectations with service. I would stay here again."

"Pictures of the rooms are not as they appear in person "

"I was a little worried how may stay would be when I read previous reviews. The property is gorgeous and well maintained in the public areas and the room. The view from the rooftop pool is excellent. Many people taking instagram photos up there. Bar service was good and menu was extensive at Wata. At night the view is still amazing and JP was excellent friendly bartender. The Italian restaurant was 5 stars. Excellent food, great service. Best meal I had on the island. It is true; no spa or gym and they cool make that more clear on the website, but it does say “soon.” I had a standard room and everything was perfect. Large room, large shower always with unlimited hot water and great water pressure. As for the view; if I looked out I would see the beautiful sea. If I looked straight down I would see some ugly rooftops, but that is how it is on all the island. I added photos from the same window. I have stayed at 3 other hotels and there is no comparison. Navitto is the best."