Antigua Guatemala Hotel Guide - San Jose el Viejo Ruins hotels in Antigua Guatemala, Guatemala.

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"Great breakfast and staff very friendly "

"Fantastic! Beautiful"

"Hotel El Carmen with all its extremely kind people was beautiful. Especially dining on the rooftop terrace was such a treat every morning and night. Food was delicious. Location is excellent, you can walk everywhere and it was very safe."

"Overall, I had a positive stay. The property is beautiful, rooms are clean and as described, and most staff were friendly. However, I had one very disappointing experience. I extended my stay one extra night because my sister and I were doing the Acatenango overnight hike and needed a safe place to leave our belongings and shower after, we were not even planning to sleep there. The front desk confirmed availability, we paid, and no one mentioned we might need to switch rooms. The next day, right as we were about to start the hike and lose service, I received a message saying we needed to return to move rooms. This was impossible. If we had been told beforehand, we would have packed or taken valuables like our passports and jewelry. Instead, the hotel said staff would pack and move all our belongings, we agreed because this was genuinely the only option but were very uncomfortable. While I understand they were trying to help, this was very uncomfortable and caused stress during the hike since we had no control over our things. When we returned, everything was there, which I appreciate, but the situation could have been avoided with better communication. After checkout, I asked for a manager, the front desk was dismissive and only called after I asked multiple times. The manager said she would follow up after I requested compensation, but I never heard back. Great hotel overall, but this situation showed a lack of communication, accountability and follow-through."

"Very friendly helpful staff and a very comfortable stay."

"Great central location and very walkable around Antigua. Unfortunately, the beds were extremely uncomfortable and aggravated my lower back. By the second day, I could barely walk and had to check out a day early. The hotel refused to reimburse the unused night and would not provide documentation of my early check-out. I booked through Expedia, but they were not helpful either, and I spent a lot of time trying to resolve it. I ultimately had to let it go to enjoy the rest of my trip. Due to the beds and lack of support, I would not recommend staying here, especially if you have back issues."

"Was a great place to stay, staff extremely friendly and helpful. Close to the city center"

"The location of the property is extremely convenient, the staff are very nice and held luggage before Checkin and after check out. The WiFi in the room would disconnect off the laptop but the WiFi in the restaurant was more stable. Restaurant is so delicious, beautiful, and peaceful. "