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Reviews of Hotel Fleur De Lys

3 out of 5
Hotel Fleur De Lys
13th street between 2nd and 6th avenue, One block from the National Museum, San José, San Jose

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 380 reviews" "
Rating 8 - Good. 160 out of 380 reviews" "
Rating 6 - Okay. 31 out of 380 reviews" "
Rating 4 - Poor. 16 out of 380 reviews" "
Rating 2 - Terrible. 6 out of 380 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is over 100 years old but well maintained and conveniently located
Stayed 1 night in Apr 2024

10/10 Excellent

Delaina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, facilities were well-maintained.
Stayed 1 night in Mar 2024

8/10 Good

Tanner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small bed. And needed acouple more pillows
Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return and share my experience with coworke
Staff gives 100% to serve and help you. My room was on small size, Clean and comfortable. I picked the standard Room. Quite
Stayed 1 night in Jan 2024

8/10 Good

Patrice

Liked: Amenities
Very walkable location. Lovely buffet breakfast. Staff are nice but I had to ask for a map and tour info. Rooms come with a safe, which is nice. Great shower with soap. Clean rooms. Rooms are small but there are Lovely common areas where you can sit. The front porch is especially inviting. The hotel can be noisy about once an hour when the train passes behind it and blows its horn. But it’s quiet at night. Location is within walking distance to National Museum, Jade Museum, Gold Museum, National Theater, Artisans’ Market, Central Market, grocery stores and restaurants.
Stayed 4 nights in Jan 2024

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roberta

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The place was clean and nice. Our room did not have AC but had a ceiling fan, and that was enough. Breakfast is small but good.
Stayed 1 night in Dec 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we got picked up from the airport I knew it was going to be wonderful. The hotel itself, a refurbished Victorian mansion, is absolutely stunning and beautifully decorated. The amenities are excellent and the rooms are modern and spacious.
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
We learned from reviews that most rooms have no AC at this hotel except suites. When I called to upgrade, Kailene upgraded it for free! Thank you so much! It was a nice room with jacuzzi, clean and comfortable. Breakfast was very simple Costa Rican style. The only issue is the train passing, it starts by 5am and stops before 9pm. Just go to bed early and rise early. Healthy living!!
Stayed 1 night in Sep 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff . Clean . Good value
Stayed 2 nights in Aug 2023

10/10 Excellent

Daryl T

Stayed 1 night in Aug 2023

10/10 Excellent

Daryl T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with a very nice staff, that we’re willing and able to assist me with my days in SJ. Delicious Breakfast and Britt Cafe Packages in the room… Located close to many SJ attractions…
Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Stayed 2 nights in Jun 2023

10/10 Excellent

Vincent

Stayed 1 night in Apr 2023

10/10 Excellent

Arash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic, characterful hotel. Immaculate cleanliness, ceiling fan keeping room cool and comfortable. Friendly staff. Centrally located to explore central San Jose on foot. Breakfast: limited selection but fresh, tasty and plenty of it. Airey, spacious room with 2 double beds for a family of 4. New bathroom with a great shower. Cannot fault the place. Would definitely stay here again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, everyone was kind, and room was perfect. Will definitely stay here again.
Stayed 1 night in Mar 2023

8/10 Good

Henriette

Liked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

brian

Liked: Cleanliness, staff & service
A beautiful building with character, a central location, excellent service.
Stayed 2 nights in Feb 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property, centrally located, only a few minutes walk from the Plaza de la Cultura. Tasty breakfast. Right by the train tracks & the trains started at 5am then frequently thereafter, so be aware of this if you are a light sleeper.
Stayed 1 night in Jan 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TREASURE
By far, one of my favorite places to stay while in San Jose. Old Victorian mansion that’s well maintained and a treat to visually admire. Location is awesome, staff is welcoming, free yummy breakfast & the best part of all…….THE PRICE! Will always be back.
Stayed 1 night in Dec 2022

8/10 Good

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Easy walking to museums, cafes. Friendly attentive staff.
Stayed 1 night in Sep 2022

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from MR on 21 Sept 2022
Thank you so much.Look forward to have you back Best regards,

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very excellent!!
Stayed 1 night in Jun 2022

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over in San Jose
Great independent hotel 🏨
Stayed 1 night in Jun 2022

4/10 Poor

Murtuza

Travelled with partner
Disliked: Amenities, property conditions & facilities
They treat you like a criminal at check in. By the train tracks. Old dilapidated property. Do not stay here. I stayed here because of the LP recommendation. Extremely disappointed. At least they did accommodate my room needs. At least I survived one night.
Stayed 1 night in Feb 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing old hotel and amazing staff!
Stayed 1 night in Feb 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

Bruce. R

Disliked: Property conditions & facilities, room comfort
Wrong! room, very slow check -in Room Very small No chair !! Very loud guest , Very hard to fine guest services!! I left after one night ! Could not fine anyone to let them know , I was very Unhappy. Wanted Refund for 2nd night. Bruce Athey
Stayed 2 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful. Hotel had great deal of charm and excellent breakfast.
Stayed 3 nights in Nov 2021

10/10 Excellent

Marian, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very unique place and very clean
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent--but don't check in after-hours.
Overall our stay was about what we expected it to be from the reviews we had read. Since we were arriving late, the property sent us an email with the code to the locked hotel door, and instructions on our room locations, keys, etc. What they did NOT give us was any information on where to park our rental car, which wouldn't have been a big deal, except for the fact we were in an unfamiliar foreign country in which we did not speak the country's language--two things which make what normally would be a pretty simple problem one that was stressful and full of uncertainty. No one was on site at the property to assist, nor did anyone answer the phone when we called. Once I was able to find a pay lot and Google Translate my way through talking to the attendant, we were able to settle into our rooms, which were serviceable and clean.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the charm and accessibility of this quaint hotel. Hotel Fleur De Lis is within walking distance to most main attractions, local restaurants, and markets. The full breakfast served was delicious and Karla was fantastic.
Stayed 1 night in Jul 2021

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay; great value.
I’ve stayed here many times and I’ve never really had anything bad to say. It’s an old Victorian-era mansion, beautiful architecture with a convenient location. Beds & shower were comfy, tv worked good. The breakfast was delicious. Thanks to all the staff for making me feel welcomed
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very nice staff, the hotel is cozy and quiet. Near the Jade and National Museums, within walking distance of several other places of interest. Limited number of places to eat, but can find more places and a within walking. distance. If checking in after 8pm, make sure to get before traveling instructions on how to get into the hotel.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Well situated for access into the city. woman at reception was not too welcoming. Front door locks at 9 a.m. Entry through side door with code. No hotel management/representative on site from 9 a.m.- 6:00 a.m. then kitchen staff available. beautiful house, Carpet worn through to floor below. Good internet access and tv
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed three nights at this charming well-decorated boutique hotel with a French flair. The hotel is actually an original Victorian mansion that was converted. The hotel is located in the heart of San Jose near most major attractions (museums, market, restaurants, etc). The room we stayed in, the “Poma”, was spacious, clean, and had comfortable beds. By the way, all the rooms are named after flowers native to Costa Rica. We also enjoyed the breakfast which was included. But what made this hotel memorable was the staff. They were helpful, professional and friendly. They went out their way to make sure that we had everything that we needed. They even assisted us in making appointments at the hospital Clinica Biblica for our required COVID-19 tests. I would highly recommend this hotel. Value 5/5
Stayed 3 nights in Mar 2021

10/10 Excellent

Fernando, Orlando, FL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel on the heart of the city. Extremely clean and the staff is simply amazing. The location cannot be beat and a very safe area.
Stayed 4 nights in Jan 2021

8/10 Good

derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harry Potter stays here
This is place made me think of Harry Potter. I love Harry Potter! I looked for ghosts but didn't find any. Great location.
Stayed 1 night in Jan 2021

8/10 Good

Luca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Hotel Fleur de Lys on 13 Jan 2021
Hola Luca Gracias por sus comentarios y puntación. Le esperamos pronto

10/10 Excellent

Stephen, Ingersoll, Ontario

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. Charming decor. Wonderful service.
Stayed 1 night in Feb 2020

8/10 Good

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff and lovely hotel. Great for first night stop in San Jose to rest after flight.
Stayed 1 night in Dec 2019

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with an amazing location
I liked it, cool old Victorian style house in a convenient location in the center of San Jose. You can walk around, stores, restaurants, museums no problem getting to. The free breakfast was tasty offered plenty to choose from, the cook named doña Vicky was just amazing thanks Vicki!! The bartender was also on top of his game A+ service. The room was small, fan was squeaking & the bed was so- so but I can overlook these issues considering the price. Will stay here again
Stayed 1 night in Nov 2019

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Feel
I was a little worried about the neighborhood when the uber pulled up but we didn't encounter any problems. Overall I was really pleased. The hotel is a 100 year old house and the rooms, while small, are charming and super clean. The bed was comfortable and plenty of pillows and towels. It really had more of the feel of Costa Rica as opposed to the big hotel chains. I would definitely stay there again
Stayed 2 nights in Oct 2019