The stay in itsef was commendable, with great cutomer service.
The only thing I would say could of been handled better was the view from the balcony. This might be a two-fold problem from both Expedia and The Spencer but looking at the pictures one would assume the view of the river, which was a big reason for chosing the high priced room, was a big part of our stay. Sadly it was massively obstructed as the room was located on the rear side of the hotel.
Looking at other rooms from the outside there were plenty of other options available yet we got booked into a more restrictive one.
I will not let this experience obscure the dreamy stay at the hotel itself as again everything else was near excellence, but I would like both Expedia and the hotel to pay better attention to placement.
Excellent work all, I would deff stay again
