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Rating 10 - Excellent. 457 out of 1006 reviews" "
10 - Excellent
457
Rating 8 - Good. 217 out of 1006 reviews" "
8 - Good
217
Rating 6 - Okay. 137 out of 1006 reviews" "
6 - Okay
137
Rating 4 - Poor. 94 out of 1006 reviews" "
4 - Poor
94
Rating 2 - Terrible. 101 out of 1006 reviews" "
2 - Terrible
101
8.2/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Frances
Travelled with family, Travelled with family and small children
A great,modern, funky hotel on the waterfront and in Old San Juan. Parking our rental car in self park wasn’t easy but was well worth it to stay in this gem of a hotel. Helpful and knowledgeable staff were so appreciated. If only the breakfast could have been included as part of this rather expensive stay it would have been perfect. Still, a great place to stay to explore this magnificent city.
Daniel Bergstrom
Stayed 1 night in Apr 2024
Response from isanabria on 1 May 2024
We really appreciate your review, and we are happy you enjoyed your stay. We hope to see you soon!
There is construction going on at the site that was blocking the entrance and in the lobby area. There were cruise people throughout the lobby also blocking the space. With my status, I’m meant to get early check in, but was not let into my room until nearly 6pm. There were NO towels in my room and the hallways are very loud all night long.
Mary
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
We apologize for our shortcomings. We are happy to say we have finalized construction and it would be our pleasure if you chose to visit us once more.
Nos gustó mucho el hotel. La atención del staff fue muy buena para todo. La vista en el área de la piscina es espectacular.
Se ve que los cuartos están recién remodelados. Les falta remodelar los ascensores.
Celia
Stayed 3 nights in Apr 2024
Response from isanabria on 2 May 2024
Thank you for your review. We are happy you enjoyed your stay with us. Elevators, coming soon!
My room wasn’t ready when I checked in and I was given a credit for the restaurant in the premises. Everyone was extremely friendly and helpful. Pedro went above and beyond to help
Me with my luggage.
Rosa
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
Thank you for taking your time to fill out a review. I will personally let Pedro know he made a difference in your stay. Hope to see you again.
Great Hotel with great view. We also got lucky and were given a huge room with a massive 2 door balcony. Suite maybe?We did pay a little extra for a bay view room but so did our friends travelling with us and their room was half the size of ours, lol.
Rocco
Stayed 1 night in Apr 2024
Response from isanabria on 2 May 2024
We really appreciate your comment. We hope to see you soon.
The non-valet parking is an independently owned parking garage. It was OK during the day and early evening but pretty sketchy at night or early morning.
WILLIAM
Stayed 1 night in Mar 2024
Response from isanabria on 2 May 2024
Thank you for your feedback. We will take note of this situation. Hope to see you soon.
8/10 Good
Nicolas
6 Apr 2024
Nicolas
Stayed 1 night in Mar 2024
Response from isanabria on 1 May 2024
Hope to see you soon!
10/10 Excellent
Marineka
6 Apr 2024
Marineka
Stayed 3 nights in Apr 2024
Response from isanabria on 1 May 2024
Thank you for your review!
10/10 Excellent
Susan
Travelled with family
5 Apr 2024
Staff was very helpful and attentive. The room was comfortable and had sufficient amenities.
Susan
Stayed 4 nights in Apr 2024
Response from isanabria on 2 May 2024
We appreciate your review and we feel so happy you enjoyed your stay. Hope to see you soon.
The property was at a walking distance to most stores and historic areas.
The thing that was not good was the hotel did not have free breakfast.
Cruz Dalia
Stayed 3 nights in Mar 2024
6/10 Okay
Sharon
Travelled with family
31 Mar 2024
It was fine, not bad, not amazing. There was some construction so some things weren’t finished. There were water bottle fountains on each floor, but most of them didn’t work.
It was very good, but my only complaint is the parking. There should be at least 2 valet parking available at the time. I had to go around 3 times until the valet came back from leaving other car. Otherwise the valet was doing very good job.
El Hotel está muy lindo, recién renovado, con una ubicación y una vista desde nuestro balcón espectacular. La habitación muy cómoda y amplia y los trabajares muy amables.
Room was not ready when promised, we had to wait. Washrooms in lobby were very dirty and had no toilet paper. Room was nice. We went to every floor and all the ice machines were broken. I WAS BITTEN BY BED BUGS! I have pictures and still have scares on my left arm. Luckily we only stayed the one night to catch our cruise the next day. This high priced hotel is not worth the cruise ship access convenience.
The hotel is still under active renovation. Room door was broken when we arrived and we were forced to explore with an open door. Door did not get fixed until last day of vacay.
We had an excellent stay here! Would definitely stay here again if I travel back to Puerto Rico. They were undergoing construction when we were there, but we weren’t really affected by it. Our room was newly updated and we stayed in a junior suite and it was HUGE! The location of this property is amazing to explore old San Juan. Staff was very friendly and helpful.
The hotel is currently going through renovations and seems to be short on staff. Housekeeping came by and only made the bed, didn’t replace towels, throw trash away and the dispensers in the shower did not have body wash nor shampoo. Checking in was a nightmare, at 3pm rooms weren’t ready and we had to drop off our luggage and wait til they called. We waited 2 hours. Should’ve book the Sheraton at the Convention center.
Dated hotel that has been renovated but not managed the best. In room amenities were lacking, limited dining options, no room service and musty/sewer-like odor in the room.
Jamie
Stayed 1 night in Mar 2024
4/10 Poor
Thomas
Travelled with partner
2 Mar 2024
Disliked: Amenities
I wish they would have told me before booking that the property was being renovated. As a result we showed up and there was a mess everywhere with ladders and drapes over furniture. The next day we heard banging all over the place.
Also skip the breakfast buffet as the eggs were cold, bacon was cold, potatoes were cold and the sausages were cold.
On the upside the rooms had been remodeled already and they were quite nice on the ninth floor.
Great location in Old San Juan. Nice hotel, just have some renovations going on right now. Front desk is on second floor. Need a sign in lobby that states this please. But staff were amazing. So nice and friendly.
The property might be excellent once renovated, but currently it is undergoing construction. Very convenient location if you are interested in touring Old San Juan.
As other reviews have mentioned, this property is undergoing renovations on the bottom two floors which makes checking in and getting in and out of the hotel a disaster. They were painting while guests were walking through the area. The paint smell was awful. The room we had on the third floor was renovated and very nice however they should close until they get the first two floors done.