Outdoor pool, pool umbrellas, pool loungers

Reviews of TRYP by Wyndham Isla Verde

3.5 out of 5
TRYP by Wyndham Isla Verde
4820 Isla Verde Ave, Carolina

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1043 reviews" "
Rating 8 - Good. 262 out of 1043 reviews" "
Rating 6 - Okay. 128 out of 1043 reviews" "
Rating 4 - Poor. 61 out of 1043 reviews" "
Rating 2 - Terrible. 59 out of 1043 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin, bayamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfty
Stayed 1 night in May 2024

6/10 Okay

Lowanda

Travelled with partner
Liked: Staff & service
1) The “resort fees” were ridiculous and not justified for this property. 2) Someone threw up on our floor VERY BADLY which blocked our way to the only elevator and stairwell. No one notified us nor provided any options. 3) We paid for an oceanview room with balcony however the balcony door was broken and was not fixed. When we asked to be moved to another room; this balcony door would not open at all and was not fixed for the duration of our stay. These were the only 2 balcony rooms available.
Stayed 4 nights in Jan 2024
Response from Reservations Department on 3 May 2024
Thank you for staying with us, Lowanda! We thank you for taking the time to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with all of our Teams to follow up on your concerns. We offer our sincere apologies, and we hope you will consider TRYP Hotels again so we may deliver on the guest experience you deserve ¡Bonito día!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Reservations Department on 2 May 2024
Thanks for staying with us, Eric! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across street from beach.
Stayed 1 night in Apr 2024
Response from Reservations Department on 1 May 2024
Thanks for staying with us, Melissa! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. Hope you'll visit us again soon!

6/10 Okay

zhen, BAYSIDE

Travelled with group
Liked: Cleanliness, staff & service
The room is small, and the door of the restroom is hard to close.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 1 May 2024
Thanks for staying with us, Zhen! We appreciate your feedback and we hope to welcome you again soon!

10/10 Excellent

JENNIFER LYNN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean,& everything is right there!!
Stayed 2 nights in Mar 2024
Response from Reservations Department on 1 May 2024
Thanks for staying with us, Jennifer! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 Excellent

Kadeen, Danbury

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice; amazing pool. Rooms were quaint. The only thing is the restaurant was going through construction on the 1st floor so they had a temporary one on the 10th that was a makeshift setup. Not a real restaurant. Overall location was convenient and staff was friendly.
Stayed 3 nights in Apr 2024
Response from Reservations Department on 30 Apr 2024
Thank you for staying with us, Kadeen! We appreciate your feedback and we're very pleased to hear you enjoyed your stay. You will be glad to know that renovations at our main restaurant Emigrante Gastrobar have concluded, and it is once again open for full service. We hope you’ll visit us again soon so you may enjoy all that TRYP By Wyndham Isla Verde has to offer!

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first time back to this hotel since it remodeled. I love it and the area is great! Definitely, my first choice for hotel when coming back to PR.
Stayed 1 night in Apr 2024
Response from Reservations Department on 29 Apr 2024
Thanks for staying with us, Pam! We thank you for taking the time to tell us about your most recent stay and we're very pleased to hear everything was to your liking. We so appreciate your loyalty we look forward to welcoming you again very soon!

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay here! We’ll be back next time we visit PR.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 29 Apr 2024
Thanks for staying with us, Serena! We appreciate your feedback and we're very happy to hear you enjoyed your stay. We definitely look forward to welcoming you again soon!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, 5 min drive from the airport , safe area to walk around , easy beach access
Stayed 2 nights in Apr 2024
Response from Reservations Department on 29 Apr 2024
Thanks for staying with us, Cecilia! We appreciate your wonderful feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Reservations Department on 29 Apr 2024
Thanks for staying with us, Madeline! We appreciate your feedback and we're pleased to hear everything was to your liking. Hope you'll visit us again soon!

8/10 Good

tammy

Liked: Cleanliness
Disliked: Staff & service
Pool close to early for people who come down there for vacation after they get through exploring the city and then come back to the room and the pool is closed early. It’s no fun.
Stayed 3 nights in Apr 2024
Response from Reservations Department on 26 Apr 2024
Thanks for staying with us, Tammy! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We will share your suggestion about the pool hours with our management team so we may take it on board. We hope to welcome you again soon!

6/10 Okay

Allissa

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservations Department on 29 Apr 2024
Thank you for staying with us, Allissa! We thank you for sharing your feedback, and we are at your service if you should like to reach out directly to tell us more about your stay. We hope you will consider TRYP Hotels again in the future and that we may welcome you soon!

4/10 Poor

Dana

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very small and our shower drain was plugged the entire stay. The hotel hallways feel small and cramped. Breakfast was not worth $20 a person, although the view was beautiful. Linda the mixologist was fantastic. The rest of the staff acted as if we were an inconvenience.
Stayed 9 nights in Mar 2024
Response from Reservations Department on 25 Apr 2024
Thank you for staying with us, Dana! We thank you for taking the time to share your feedback, and we're very sorry to hear not everything met your expectations. We will be sure to share your comments with our teams to ensure we always deliver on the standards of room quality and excellent service we strive for. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

4/10 Poor

Mykel

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy from them fixing something in the ceiling outside of my room. Then my patio door wouldn't lock and everything was moist with condensation on everything. Its been the wsy for so long mold was everywhere in the bathroom, entrance, vents, and beginning on the ceiling. They didn't upgrade me but offered to down grade me and bring towels.
Stayed 1 night in Apr 2024
Response from Reservations Department on 25 Apr 2024
Thank you for staying with us, Mykel! We thank you for taking the time to share your feedback with us, and we are sincerely sorry not everything met your expectations. While we regret that an upgrade was not available during your stay, we are pleased to know that our Front Desk team was able to offer alternate compensation for the inconvenience. Please rest assured we have followed up with our Housekeeping & Engineering Teams in order to address your concerns and ensure we always uphold the standards of room quality that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

6/10 Okay

Rasaan

Liked: Staff & service, amenities, property conditions & facilities
I loved the property! The pool, though small, had a private feel to it and there was plenty of space to sunbathe. The only snag, which was corrected immediately, was that I was originally assigned a room that had not been cleaned. However, once I informed the front desk, they immediately gave me another room as well as vouchers for the restaurants that were on the premises. Front staff was great! The beach was also conveniently located, literally across the street. I loved going there every morning to catch the sunrise. This trip did not disappoint!
Stayed 5 nights in Apr 2024
Response from Reservations Department on 23 Apr 2024
Thanks for staying with us, Rasaan!Once again we offer our apologies regarding the incident with the original room assigned, but we are very happy to know that our teams were able to accommodate you and that you enjoyed the rest of your stay. We hope to welcome you again very soon!

10/10 Excellent

Bryana Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location by beach
Stayed 3 nights in Feb 2024
Response from Reservations Department on 19 Apr 2024
Thanks for staying with us, Bryanna! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 Good

Martin, Braintree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking for a place to crash before a 2am flight home. Close proximity to airport. Place was very clean, modern and had on site parking. Was perfect for what we needed and reasonably priced.
Stayed 1 night in Apr 2024
Response from Reservations Department on 19 Apr 2024
Thanks for staying with us, Martin! We appreciate your feedback and we're very happy to hear you enjoyed your stay. We hope to welcome you again soon!

2/10 Terrible

Anisa

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is conveniently located however it was very dirty. I was told my room was ready and when I made my way there I found a man making repairs. The hotel did not seem busy so why did they send me to a room needing repairs? The same dirty toothpick and food were left in the hallway of my room the entire stay. The shower was extremely dirty I had a feeling based on past reviews so I was prepared with my cleaning supplies. The counter space throughout the room needed to be cleaned as well as there was what looked to be old ketchup. I did not raise my concerns to the staff because every interaction they seemed they didn’t want to be bothered. I was only there waiting on my air bnb. Will never stay again and will not recommend. Unfortunately I booked through Expedia and I expected more as they are extremely reputable.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 19 Apr 2024
We thank you for taking time of out your busy schedule to share your feedback with us, Anisa. We are sincerely sorry to hear not everything met your expectations, and we will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns with the room, and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We certainly do hope that you will consider TRYP Hotels again in the future, and that we may welcome you again soon to deliver on the guest experience you deserve. ¡Bonito día!

8/10 Good

Wanda

Travelled with partner
Liked: Staff & service, amenities
The property once renovations are completed will be gorgeous. I enjoyed my stay , its location and service were great.
Stayed 1 night in Apr 2024
Response from Reservations Department on 19 Apr 2024
Thanks for staying with us, Wanda! We appreciate your feedback and we're happy to hear you enjoyed your stay. You will be glad to know that our Restaurant renovations are set to be completed this weekend, and regular operating hours will recommence next week. We hope to welcome you again soon!

10/10 Excellent

Becky

Stayed 4 nights in Apr 2024

8/10 Good

Monique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to this property by accident. I had booked a stay at another hotel and that hotel was awful. When I arrived at the property, I was greeted by Alexandra (I think that is her name) who was extremely patient and accommodating. She was friendly and a pleasure to work with. The entire staff was helpful, but she wsa my first point of contact and I looked forward to seeing her during my stay. The property itself is located across the street from the beach or a short walk to a different part, there are plenty of restaurants in the area. The area is lively and bustling and a great place to stay if you're a tourist. I would recommend this hotel to anyone looking to visit Puerto Rico. I traveled with my son and I felt safe and comfortable in this location.
Stayed 3 nights in Apr 2024
Response from Reservations Department on 11 Apr 2024
Thanks for staying with us, Monique! We appreciate you taking the time to share your wonderful feedback with us. We're very happy to hear you enjoyed your stay, especially that our team members such as Alexandra delivered on the level of service we always strive for. We thank you for your recommendation and we hope to welcome you again soon!

10/10 Excellent

Pedro

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, very attentive staff. Comfortable close to everything and very clean. Grateful!
Stayed 1 night in Apr 2024
Response from Reservations Department on 11 Apr 2024
Thanks for staying with us, Pedro! We appreciate you taking the time to share your excellent feedback and we're very happy to hear everything was to your liking, especially the cleanliness of our facilities and the service provided by our teams. We hope to welcome you again soon!

4/10 Poor

Lanna

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked my reservation it was noted that I would receive complimentary drinks which was never given. The room that I first received was noisy bad due to air conditioning issues. I called front desk to report same. They then switched me to another room which was dirty upon arrival at same. I made sure to notify the hotel of the problems I encountered.
Response from Reservations Department on 11 Apr 2024
Thank you for staying with us, Lanna! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns with the room, and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is nice with a good location across from the beach access. Has 2 restaurants inside but 1 was only opened during the Easter week and then closed after...The bad part is we stayed for almost a week and I think the policy must be to only clean the room upon check out. We asked after the 3rd day to have the room cleaned but that didnt happen even though I asked in the morning and after we came back at 5 PM asked again but was told it was too late. Asked for fresh towels as all the towels were very wet by now...that didnt happen and had to ask again the following day and a time frame for that. Because they dont clean the room after, you dont have coffee in room and if the restaurant that serves breakfast is closed, the only option in the morning was to walk to find some....I did that most mornings. For the cost of this hotel, I would hope for better. My next time I return to Puerto rico, I will find somewhere else to stay.
Stayed 6 nights in Mar 2024
Response from Reservations Department on 11 Apr 2024
Thank you for taking time out of your busy schedule to tells us about your recent stay at TRYP Isla Verde. We're very sorry to hear that not everything met your expectations, but we thank you for your feedback as it will better help us to address your concerns. We will be sure to share your comments with our Housekeeping & Restaurant Teams to ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We certainly hope you will consider TRYP Hotels for your future travels so we may deliver on the guest experience you truly deserve.

10/10 Excellent

Venessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it. Will be returning next year!!!!
Stayed 3 nights in Feb 2024
Response from Reservations Department on 11 Apr 2024
Thanks for staying with us, Venessa! We thank you for your feedback and we're very happy to hear everything was to your liking. We definitely look forward to welcoming you again!

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel.
Stayed 1 night in Mar 2024
Response from Reservations Department on 11 Apr 2024
Thanks for staying with us, Randolph! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 Excellent

Sarah

Stayed 5 nights in Mar 2024
Response from Reservations Department on 22 Apr 2024
Thanks for staying with us, Sarah! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 Good

EMUEJEVOKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. It will be great if the breakfast is improved. We are the same thing every morning, with limited options.
Stayed 3 nights in Mar 2024
Response from Reservations Department on 1 Apr 2024
Thanks for staying with us, Emuejevoke! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. Please rest assured we will share your comments with our Restaurant teams in order to address your concerns. Hope to welcome you again soon!

10/10 Excellent

Norma, VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient hotel!
Stayed 4 nights in Mar 2024
Response from Reservations Department on 1 Apr 2024
Thanks for staying with us, Norma! We appreciate you taking the time to share your feedback and we're happy to hear everything was to your liking. Hope to welcome you again soon!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice. Local
Stayed 1 night in Mar 2024
Response from Reservations Department on 1 Apr 2024
Thanks for staying with us, Angel! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again very soon!

10/10 Excellent

Shanequa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservations Department on 28 Mar 2024
Thanks for staying with us, Shanequa! We appreciate your feedback and we're very happy to hear everything was to your liking. Hope to welcome you again soon!

6/10 Okay

GIANCARLO

Business traveller
Liked: Cleanliness
Very limited on-premise dining options. No drinking water in room but nowhere to buy it either.
Stayed 2 nights in Mar 2024
Response from Reservations Department on 27 Mar 2024
Thank you for staying with us, Giancarlo! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. Kindly do note we offer 1 courtesy water bottle in-room upon arrival, there are multiple refill stations at the property, and additional bottles are available for purchase at the Front Desk as well as a vending machine in the lobby. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon!

8/10 Good

Kurt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over 3 days I made 3 or 4 requests to open the hurricane shutters on the balcony window. Despite their acknowledgement to do so, they never did it or notified us. Hence only 4 stars
Stayed 3 nights in Mar 2024
Response from Reservations Department on 1 Apr 2024
Thanks for staying with us, Kurt! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. Kindly do note that the room type you reserved does not include a balcony, and as such the shutters cannot be opened for safety. We do regret to hear that this information was not provided to you during the stay, and we will be checking in with our teams to share your concerns and prevent any future inconveniences. We hope to welcome you again soon!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The rooms were dim as other reviews have said, but it was not off putting. Our room came with free breakfast, but it tended to be cold coming straight from the pots. The coffee was good though.
Stayed 4 nights in Mar 2024
Response from Reservations Department on 1 Apr 2024
Thanks for staying with us, Ryan! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We will be sure to share your comments with our teams so we may address your concerns, and we will all hope to welcome you again soon. ¡Bonito día!

6/10 Okay

Erwin

Stayed 3 nights in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thanks for staying with us, Erwin! We appreciate you taking the time to share your feedback, and we hope to welcome you again soon. ¡Bonito día!

10/10 Excellent

carlos

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 2 nights in Feb 2024
Response from Reservations Department on 21 Mar 2024
Thanks for staying with us, Carlos! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!

10/10 Excellent

Miguel T

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to stay, staff is friendly
Stayed 4 nights in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thanks for staying with us, Miguel! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, attentive staff.
Stayed 3 nights in Jan 2024
Response from Reservations Department on 14 Mar 2024
Thanks for staying with us, Brian! We're very happy to hear everything was to your liking, and that our teams delivered on the level of care and service we always strive for. We thank you for your feedback and we hope to welcome you again soon!

6/10 Okay

colin

Liked: Staff & service
Staff was great the facility was a tired
Stayed 4 nights in Mar 2024
Response from Reservations Department on 14 Mar 2024
Thanks for staying with us and sharing your feedback, Colin! We're pleased to hear you enjoyed your stay, especially the service and care provided by our teams. Hope you’ll visit us again soon!

10/10 Excellent

LUZ, Miami

Stayed 2 nights in Mar 2024
Response from Reservations Department on 1 Apr 2024
Thanks for staying with us,Luz! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

2/10 Terrible

Angelica

Disliked: Cleanliness
Response from Reservations Department on 14 Mar 2024
Thank you for staying with us, Angelica! We're sorry to hear not everything met your expectations during your visit last year, but we thank you for sharing your feedback. At TRYP By Wyndham Isla Verde we continually strive to do better, and we hope you will visit us again so we may deliver on the guest experience you deserve!

6/10 Okay

Keshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Reservations Department on 8 Mar 2024
Thanks for staying with us, Keshia! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 Good

Ana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Feb 2024
Response from Reservations Department on 8 Mar 2024
Thanks for staying with us, Ana! We appreciate you taking the time to share your feedback and we're pleased to hear everything was to your liking. Hope you'll visit us again soon!

8/10 Good

Quintin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 3 nights in Mar 2024
Response from Reservations Department on 8 Mar 2024
Thanks for staying with us, Quintin! We appreciate your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again soon!

8/10 Good

wilfredo

Stayed 5 nights in Feb 2024
Response from Reservations Department on 27 Mar 2024
Thanks for staying with us, Wilfredo! We appreciate your feedback and we're happy to hear you enjoyed your stay. Hope you'll visit us again soon!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Reservations Department on 5 Mar 2024
Thanks for staying with us, Philip! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again soon!

2/10 Terrible

Rebecca

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Staff were nice, but the room (and hallway) were damp and smelled STRONGLY of mildew. If we had been there for more than one night, we would have had to leave. The breakfast was also terrible and expensive. Overall, this hotel was awful. (And not cheap!)
Stayed 1 night in Mar 2024
Response from Reservations Department on 8 Mar 2024
Thank you for staying with us, Rebezza! We thank you for taking time to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Housekeeping & Restaurant Teams to follow up on your concerns with the room, and ensure we always uphold the standards of cleanliness and quality that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

10/10 Excellent

Tionna, Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love it and will be back
Stayed 3 nights in Feb 2024
Response from Reservations Department on 4 Mar 2024
Thanks for staying with us, Tionna! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We definitely look forward to welcoming you again soon!

6/10 Okay

Raymundo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready upon arrival, and there were extra charges which I did not expect like parking.
Stayed 7 nights in Feb 2024
Response from Reservations Department on 28 Feb 2024
Thanks for staying with us, Raymundo! We're sorry to hear the room was not ready upon your arrival, but we are glad to know our Front Desk team was able to work alongside our Housekeeping teams to accommodate you in a timely manner. We will be reaching out to them to work towards preventing any future occurrences. Regarding extra charges, please note Parking rates are included in our public listing for the knowledge and comfort of valued guests such as yourself. However, we are at your service if you should have any additional questions or concerns regarding the billing on your reservation. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon!