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Reviews of Kempinski Hotel San Lawrenz

5 out of 5
Kempinski Hotel San Lawrenz
Triq Ir Rokon, San Lawrenz, Gozo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 340 out of 533 reviews" "
Rating 8 - Good. 127 out of 533 reviews" "
Rating 6 - Okay. 39 out of 533 reviews" "
Rating 4 - Poor. 17 out of 533 reviews" "
Rating 2 - Terrible. 10 out of 533 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Iulian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Kempinski and though we did not get the room upgrade we had asked for the stay was perfect. We hosted a dinner for 15 and they could not have been more accommodating, professional and excellent. The service was outstanding from beginning to end.
Stayed 4 nights in Nov 2023
Response from Ruth Abellan, General Manager on 6 Nov 2023
Dear Valued Guest, Thank you very much for your recent review and your loyalty to our hotel. I am happy to read about your enjoyable experience with us. In addition, I am pleased to learn that you truly enjoyed the helpful service, as well as our culinary offers. It was a pleasure to have you as our guest and I hope that we will have the opportunity of welcoming you back very soon.Best Regards,

6/10 Okay

Hani, London

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The landscaping and room sizes and layout are a positive aspect. Otherwise totally unremarkable hotel which can only be rated as 4-star max. They also seemed to have issues with staffing. Most staff were very young and inexperienced. Even the reception staff, usually one of the main customer touchpoints, were too young and inexperienced and seemed to not take much interest in the guests.
Stayed 7 nights in Oct 2023
Response from Ruth Abellan, General Manager on 30 Oct 2023
Dear Valued Guest, First of all thank you very much for taking the time and providing us with your feedback. Your positive comments on the accommodation are greatly appreciated. I regret that you encountered some inconveniences during your stay. This is truly not the experience we want our guests to have. I have taken careful note of your comment and will use it to improve the quality and service that our guests expect from a five-star hotel. Thank you for staying with us and I sincerely hope you will afford us another opportunity in the future with a return visit.Best Regards,

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Kempinski. We generally prefer to have an apartment so we have enough space for us and the kids but with a country view suite we had a huge room. Basically a large one bed apartment without a kitchen. The whole place just felt calm and peaceful. Staff were super polite, friendly and helpful. Breakfast amazing. We really liked the village of Gharb, v authentic didn’t feel touristy but had a handful of decent restaurants within walking distance. It was a great base for exploring and we enjoyed lots of pool time too at the beautifully landscaped family pool. On an island like Gozo where you only really have Ramla Bay as a beach where you can spend the day the pool was really important. We visited other swimming spots for a dip and although attractive they weren’t places where we wanted to spend more than an hour or so. Highly recommend and will be aiming to stay in more Kempinskis in the future
Stayed 7 nights in Oct 2023
Response from Ruth Abellan, General Manager on 30 Oct 2023
Dear Valued Guest, Thank you for sharing your experience and your lovely comments about your stay. My team and I are delighted that you enjoyed a remarkable Kempinski experience. I also am glad to read that your accommodation, our culinary offer, spa facilities and attentive service exceeded your expectations. Moreover, I am happy to read that you have managed to make time to explore Gozo. Thank you for choosing Kempinski Hotel San Lawrenz for your holiday and I look forward to the opportunity to welcome you back in the near future.Best Regards, Ruth AbellanGeneral Manager

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel well positioned to visit all the attractions. On the whole the service from the staff was impeccable. However went to dinner in the bistro and the service was not good. Left waiting far too long to be seated. Asked if we wanted water and then no water appeared, we had to ask again. Offered no dessert or coffee after our meal again had to ask. Although these are only small things I expect a certain standard from a 5 star hotel which is why I stay in them. We however went to a different restaurant at the hotel the next evening and the service was faultless. Just need to up their game in the bistro.
Stayed 2 nights in Oct 2023
Response from Kempinski Team on 9 Oct 2023
Dear Valued Guest,Thank you for sharing your comments as well as your concerns with us. My team and I were pleased to learn that you enjoyed a relaxing stay. Moreover, I am happy to read that you have managed to make time to explore Gozo. My team appreciates your commendation on their service and we look forward to delivering further great hospitality experiences on your next return. I am sorry to read about your experience during your dinner at Bistro and I truly appreciate that you took your time to share the feedback with us. Your feedback allows us to track the hotel areas in need of improvement in order to make sure that we deliver the 5-star luxury service our guests expect from our hotel. I greatly appreciate everything you have stated and I hope to welcome you back again soon.Best Regards,Ruth AbellanGeneral Manager

6/10 Okay

Valerie, Cary

Travelled with partner
Disliked: Staff & service
Complete lack of customer service. NO upgrade or any recognition of VIP status. NO help getting kayak excision after advertising it on the brochure they sent me. I ended up contacting our hotel in Mdina for help and they booked it for us. Arrival paperwork says pool opens early but take note NO towel service roll 10am. If you want to eat on sight you must book well in advance of your arrival or no seating available. When wanting coffee in the am, only available at sit down breakfast restaurant. Then I asked about delivering from room service to pool. Lady in Red said is course just call them. I did only to be told I was wrong and that no they didn’t. Then I contacted lady in red again and total confusion. Then a man showed up by the pool and awkwardly took coffee order then charged to room. Horrible experience at a 5 star resort. Recommend finding another if possible.
Stayed 2 nights in Sep 2023
Response from Kempinski Team on 20 Sept 2023
Dear Valued Guest,Thank you for sharing your comments as well as your concerns with us. We pride ourselves on providing a high level of service to all of our guests and it sounds as if we did not deliver during your stay, I would like to express my apology for the shortcomings you encountered. All comments, positive and negative help us improve the service we provide to our guests. Your remarks regarding the service have been carefully noted and taken into consideration in order to prevent similar situations from being repeated. I value your feedback and I will make sure that it is passed on to all necessary departments. I greatly appreciate everything you have stated and I hope to have the occasion to welcome you back in the not-too-distant future. Best Regards,Ruth AbellanGeneral Manager

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Savak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but maybe not worth the cost....
This hotel is great, the service is top class and the food is fantastic. However, there are a couple of negative items worth raising as well. 1 - We booked a family suite which was sold as sleeping 4 people, but on arrival it was just a normal double room with two extra pullout beds next to the sofa. But on the payment details it clearly shows they charged one 'extra guest' fee of nearly 100 EUR. As I booked a family room for four people, why am I paying an extra guest fee, it makes no sense. Especially given the fact that the room was a standard double anyway. The hotel is very expensive as it is, but this extra person fee wrapped up into a double room feels like a scam and completely unjustified when you don't even get proper beds, let alone the fact it's a double suite, not a family one. 2 - There is a kids club for young children, but there doesn't seem to be anything for slightly older kids (10-16), a games room for example would be a great addition, table tennis, table football, etc.
Stayed 2 nights in Sep 2023
Response from Kempinski Team on 15 Sept 2023
Dear Valued Guest,Thank you for sharing your comments as well as your concerns with us. My team and I are delighted that you enjoyed a relaxing Kempinski experience. I am delighted that my team was welcoming and helpful throughout your stay and provided you with the care and attention you deserve. I am saddened to read that the rooms were not what you had expected and what you were looking forward to. I would also like to reiterate the fact that your feedback is very important for us in order to track the areas in need of improvement to ensure that we deliver the luxury service that our guests expect from us.  I have taken careful note of your suggestions and I will discuss your recommendation with the team to ensure improvements are made to this area to enhance the service standards. I greatly appreciate everything you have stated and I sincerely hope you will afford us another opportunity in the future with a return visit.Best regards,Ruth AbellanGeneral Manager

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ruth Abellan, General Manager on 31 Aug 2023
Dear Albert, Thank you for your review. Thank you for staying with us certainly look forward to welcoming you again soon.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service, beautiful pools and gardens. Thoughtful touches.
Stayed 2 nights in Aug 2023
Response from Kempinski Team on 29 Aug 2023
Dear Emma,Thank you for sparing the time to share these wonderful comments about your recent stay with us. My team and I are delighted that you enjoyed a remarkable Kempinski experience. I am happy that you are overall satisfied with the hotel grounds and the service. Our aim is to always exceed our guests' expectations and we're so glad to hear we have achieved this with you. Your recommendation of Kempinski Hotel San Lawrenz is much appreciated and I hope to welcome you back on your next trip to Gozo.Best Regards,Ruth AbellanGeneral Manager

10/10 Excellent

Sonia, Staten Island

Stayed 1 night in Aug 2023
Response from Ruth Abellan, General Manager on 28 Sept 2023
Dear Sonia, Thank you for your amazing review. Thank you for staying with us certainly look forward to welcoming you again soon.

10/10 Excellent

Jason Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here, it’s our second visit - a lovely bit of 5 Star Luxury in the sunshine! This time we stayed in a 1 bed appartment, the room was quiet, spacious and clean. Only grumble is the pillows which are too thin - no sign of the much vaunted pillow menu. Great breakfast with plenty of choice. Handy that it runs till 11am so plenty of time to get a swim in first! Choice of 3 pools, all excellent. Look forward to our next visit!!
Stayed 4 nights in Jul 2023
Response from Kempinski San Lawrenz on 11 Aug 2023
Dear Mr. Robert,Thank you for sharing your experience and your lovely comments about your stay.I am delighted to read that our 1-bedroom apartment was to your liking and that our buffet breakfast met your expectations.It is a real pleasure to see how much you enjoyed your vacations in sunny Gozo! It is indeed a peaceful escape in the heart of the Mediterranean.Thank you for your loyalty to Kempinski San Lawrenz, I certainly hope to welcome you back again soon.Best regardss,Ruth AbellanGeneral Manager

2/10 Terrible

Claire

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Kempinski Team on 29 Aug 2023
Thank you for sparing the time to share about your recent stay with us.Your recommendation of Kempinski Hotel San Lawrenz is much appreciated andI hope to welcome you back again soon.Best Regards,RuthnAbellanGeneral Manager

10/10 Excellent

Gareth

Stayed 1 night in Aug 2023
Response from Ruth Abellan, General Manager on 8 Aug 2023
Dear Gareth, Thank you for your amazing review. Thank you for staying with us certainly look forward to welcoming you again soon. Best regards,

8/10 Good

Maryon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy room
We had a fantastic couple of days this is a gorgeous hotel with amazing grounds. Our only complaints was that for some reason the noise by our room carried alot and there was banging and what sounded like furniture being moved all night
Stayed 2 nights in Jul 2023
Response from Kempinski Hotel San Lawrenz on 14 Jul 2023
Dear Valued Guest,Thank you for reviewing your recent stay with us. It is a pleasure to read that you enjoyed our hotel grounds and location. However, I am saddened to hear that you encountered some inconvenience during the night as there seemed to have been disturbing noises. I wish to extend my apologies for the unpleasant experience. Thank you for staying with us, I hope to welcome you back on your next trip to Gozo.Best regards,Ruth AbellanGeneral Manager

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A truly fantastic experience. Lovely pool and spa facilities and exception customer service. Breakfast was a real highlight of the day, and the staff were excellent at accommodating my dietary needs as a celiac (try the french toast!). There is a daily shuttle, and the hotel is very close to bus stops, which are an inexpensive and easy way to get to almost anywhere you'd want to go in the island. We split our time between lounging at the lovely hotel pool & exploring Gozo and wouldn't hesitate to recommend this hotel or Gozo to anyone in the future.
Stayed 5 nights in Jun 2023
Response from Kempinski Hotel San Lawrenz on 30 Jun 2023
Dear Valued Guest,Thank you for your very detailed and amazing review. I am delighted to read that you had a pleasant stay with us at Kempinski Hotel San Lawrenz and that the service provided met your expectations. It is also a pleasure to learn that you had the opportunity to roam around Gozo and to experience its peacefulness. Thank you for staying with us, I certainly look forward to welcoming you again soon.Best regards,Ruth AbellanGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ruth Abellan, General Manager on 17 Jul 2023
Dear Mr. Robert,Thank you very much for your nice rating for us. Best Regards,

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
We were completely “wow-ed” by our stay here. Stunning facilities. Great suggestions and friendly staff. The restaurant was stellar! The only negative was when our 25 year old daughter went to the desk late in the evening to get the layout of the facilities/campus, so she and her husband could plan their morning activities. She was told that there was no map of the hotel grounds but she could Google it. We had already received the layout, but my husband and I had it in our room, and she didn’t want to disturb us. It was a very obvious “clueless” moment on the part of the staff member that night.
Stayed 1 night in Jun 2023
Response from Kempinski Hotel San Lawrenz on 12 Jun 2023
Dear Valued Guest,Thank you for letting us know what made your Kempinski experience memorable. I am delighted to read that the hotel grounds and facilities as well as the attentive service of our staff exceeded your expectations. In addition, it is a pleasure to know you had an enjoyable time indulging the culinary offers of L-Istorja. Thank you for staying with us and I look forward to welcoming you back again!Best regards,Ruth AbellanGeneral Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Was an amazing hotel and everything was 5 start
Stayed 1 night in Jun 2023
Response from Kempinski Hotel San Lawrenz on 13 Jun 2023
Dear Valued Guest,Thank you for your great feedback regarding your recent stay with us. I am delighted that you had a wonderful experience at our hotel. Creating exceptional experiences for our valued guests is the service standard that we always strive for.Thanks for endorsing Kempinski Hotel San Lawrenz and I look forward to welcoming you back in the future! Best regards,Ruth AbellanGeneral Manager

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. The beds need an upgrade. The SPA was terrific and highly recommended. Used Bolt to get around but bus and shuttle were available
Stayed 4 nights in May 2023
Response from Ruth Abellan on 23 May 2023
Dear Valued Guest,Thank you very much for your review and for endorsing Kempinski Hotel San Lawrenz. I am delighted to read that my team was welcoming and helpful throughout your stay and provided you with the care and attention you deserve.In addition, I am pleased to learn that you truly enjoyed our spa facilities.Our aim is to always exceed our guests' expectations and we're so glad to hear we have achieved this with you.It was a pleasure to have you as our guest and I hope to welcome you back on your next trip to Gozo.Best regards,Ruth AbellanGeneral Manager

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from Kempinski Team on 3 May 2023
Dear valued guest,Thank you very much for your nice review. I am delighted to read that your overall experience was memorable. Creating exceptional experiences for our valued guests is the service standard that we always strive for. I hope you had a safe trip home and I hope to welcome you back on your next trip to Gozo.Besat Regards,Ruth AbellanGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Gozo
Fantastic hotel, staff and service, highly recommend, will stay again.
Stayed 2 nights in Mar 2023
Response from Kempinski Team on 5 Apr 2023
Dear Valued Guest,Thank you for sharing your experience and your lovely comments about your recent stay. I am truly delighted to know that my staff was welcoming and that their service exceeded your expectations. Creating exceptional experiences for our valued guests is the service standard that we always strive for.Thank you for endorsing Kempinski Hotel San Lawrenz and I hope to welcome you back again soon.Best regards,Ruth AbellanGeneral Manager

10/10 Excellent

Abhinav

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Eike Clausen on 31 Oct 2022
Dear Valued Guest,Thank you very much for rating your stay with us.I am glad to learn that you enjoyed a lovely Kempinski experience.Thank you for choosing Kempinski Hotel San Lawrenz for your visit to Gozo and we look forward to welcoming you soon.Best Regards,Eike ClausenGeneral Manager

10/10 Excellent

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s in the details
They take the time to make those little extra touches, the detail and effort made does not go unnoticed. The rooms are big and spacious. The staff are amazing and so accommodating, their ultimate goal is to maximise your experience in staying at Kempinski. The house keeping service are just beautiful . I went with a 3 year old and I would definitely be returning in the future
Stayed 7 nights in Sep 2022
Response from Eike Clausen on 20 Sept 2022
Dear Ms. Cini, Thank you for sharing such a wonderful review following your stay at the Kempinski Hotel San Lawrenz. It is a pleasure to read that you enjoyed your stay with us. In addition, I am glad to read that my team provided you and your family with the great service and attention to detail you deserve. Our biggest asset of the hotel is our staff and I am happy to hear that we were able to make your stay a memorable one. I will happily pass your compliments to my team.It was a pleasure to have you as our guest and I very much look forward to your return.Best Regards,Eike Clausen General Manager

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms are immaculate- the cleanest I’ve ever seen! The staff offered the highest standard of service and they even helped us book our ferry to mainland Gozo. The fine dining restaurant l’ istoja (spelling might not be right) was incredible! - A very special experience from start to finish! We will be back.
Stayed 3 nights in Sep 2022
Response from Eike Clausen on 12 Sept 2022
Dear Valued Guest, Thank you very much for your nice comments on your stay at the Kempinski Hotel San Lawrenz! I am happy to read about your enjoyable experience with us. We are very delighted to know that you enjoyed the room, and are grateful for your kind words about your dining experience at L'Istorja. It is always a pleasure to receive positive feedback as we strive to uphold the quality of our services and I am sure that your feedback will be motivation for my staff. It was a pleasure to have you as our guest and I look forward to welcome you back to Kempinski Hotel San Lawrenz.Best Regards, Eike Clausen General Manager

10/10 Excellent

Wojciech

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 2 nights in Aug 2022
Response from Eike Clausen on 30 Aug 2022
Dear Valued Guest,Thank you very much for rating your stay with us.I am glad to learn that you enjoyed a lovely Kempinski experience.Thank you for choosing Kempinski Hotel San Lawrenz for your visit to Gozo and we look forward to welcoming you soon.Best Regards,Eike ClausenGeneral Manager

10/10 Excellent

Paul

Stayed 2 nights in Aug 2022

6/10 Okay

Manjeet

Travelled with family
No vip perk. Not even acknowledged even when email provided. It was the only reason I booked.
Stayed 6 nights in Jul 2022
Response from Eike Clausen on 8 Aug 2022
Dear Valued Guest, First of all thank you very much for taking the time and providing us with your feedback. It is a real pleasure to read that you thoroughly spent an enjoyable moment with us. I apologize for the service that you have witnessed during your stay. Your feedback allows us to track the hotel areas in need of improvement in order to make sure that we deliver the 5-star luxury service our guests expect from our hotel. We are really grateful that you chose to stay with us for your visit to Gozo and sincerely hope you will give us the pleasure of hosting you once again to personally experience the actions we have taken based on your valuable feedback. Best Regards, Eike Clausen General Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding facilities, including excellent Spa, friendly and helpful staff. Only criticism is some restaurant staff were inexperienced and could do with more training. Great position for accessing this beautiful island
Stayed 3 nights in Jul 2022
Response from Eike Clausen on 29 Jul 2022
Dear Valued Guests, Thank you for sparing the time to share these wonderful comments about your recent stay with us. My team and I are delighted that you enjoyed a remarkable Kempinski experience. In addition, I am glad to read that my team provided you with the great service and attention to detail you deserve. Our aim is to always exceed our guest's expectations and we're so glad to hear we have achieved this with you. Thank you very much for choosing Kempinski Hotel San Lawrenz for your vacation and I look forward to welcoming you back again! Best Regards Eike Clausen General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably wouldn’t go back
A lovely hotel in good condition. Decent sized rooms and bathrooms. Lovely “feel” to it. Staff attentive although maybe a little too much for my comfort. Breakfast is very good with a good selection and quality and worth paying for. Spa looked nice, indoor pool was available and the gym well enough equipped. Three nice pools BUT the main one is adult only which is not immediately apparent on the website, bizarrely children have to be over 13yrs to use it. The other two pools are shallow and no floats or ball games are allowed in ANY of the pools and this was enforced although a gentle throwing of a small ball was eventually permitted. The obvious childrens pool was very shallow and used by little little children so it left a bit of a gap for the say, 10-16 yrs plus those of us adults that still like to have a play in the pool as there was a distinct disapproval of too much fun being had. Needs to stop using small single use plastic water bottles although the generous supply of water was appreciated. Needs to decide whether is truly a family hotel.
Stayed 8 nights in Jul 2022
Response from Michael on 26 Jul 2022
Dear Valued Guest, Thank you for sharing your comments as well as your concerns with us. I am pleased to learn that you truly enjoyed our rooms, helpful service, the spa and our dining experience. I am delighted to read that you had a pleasant stay with us at Kempinski Hotel San Lawrenz. I am saddened to read that our pool facilities were not what you had expected and what you were looking forward to. We have three outdoor pools as already known, the family/kids pool and residence pool are allowed for children that are 12 years old and below. The main swimming pool is for adults only (13 and above). At the entrance of our three outdoor swimming pools, we offer our esteemed guests the rules that aim to create a safe environment. We do appreciate your feedback on our pool facilities regarding the rules and will review it with our pool team. Again, we appreciate the feedback and hope that we will have the opportunity of welcoming you back very soon. Best Regards Eike Clausen General Manager

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel although rooms need refurbishment
Stayed 3 nights in Jul 2022
Response from Michael on 25 Jul 2022
Dear Valued Guest, Thank you for letting us know what has made your Kempinski experiences memorable. I am glad to read how much you enjoyed your birthday at Kempinski Hotel San Lawrenz. I am pleased to learn that you truly enjoyed our rooms, helpful service and food. It is always a pleasure to receive positive feedback as we strive to uphold the quality of our services and I am sure that your feedback will be motivation for my staff. Thank you for choosing Kempinski and Gozo for your birthday vacation and I look forward to welcome you back to Kempinski Hotel San Lawrenz. Best Regards Eike Clausen General Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort - great suite, big, quiet, well appointed with efficient air con. Reception and dining staff superb, friendly and helpful. Excellent breakfast with lots of choice. Highly recommended, we will return…
Stayed 4 nights in Jul 2022
Response from Michael on 25 Jul 2022
Dear Valued Guest, Thank you very much for your nice review. My team and I are thrilled to learn that you keep positive memories of your stay with us and we were able to provide you with a memorable experience. I am pleased to learn that you truly enjoyed our rooms, helpful service and food. Thank you for staying with us and I hope to welcome you back again soon. Best Regards Eike Clausen General Manager

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel!
A fantastic three days at a wonderful hotel with excellent staff.
Stayed 2 nights in Jul 2022
Response from Hotel Management on 19 Jul 2022
Dear Valued Guest, Thank you for sparing the time to share these wonderful comments about your recent stay with us. I am delighted to read that you had a pleasant stay with us at Kempinski Hotel San Lawrenz. Our aim is to always exceed our guest's expectations and we're so glad to hear we have achieved this with you. It was a pleasure to have you as our guest and I very much look forward to your return. Best Regards, Eike Clausen General Manager

10/10 Excellent

Kristina

Stayed 2 nights in Jul 2022
Response from Hotel Management on 19 Jul 2022
Dear Valued Guest, Thank you very much for rating your stay with us. I am happy to read that you enjoyed a lovely Kempinski experience. Thank you for choosing Kempinski Hotel San Lawrenz for your visit to Gozo and we look forward to welcoming you soon. Best Regards, Eike Clausen General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Kempinski Hotel San Lawrenz on 20 Jun 2022
Thank you very much for your nice review. I am delighted to learn my team was welcoming and helpful throughout your stay and provided you with the care and attention you deserve. My team appreciates your commendation of the hotel. Thank you for choosing Kempinski Hotel San Lawrenz and I hope to welcome you back again soon. Kind regards, Eike Clausen General Manager of Kempinski Hotel San Lawrenz.

10/10 Excellent

Alexandru

Liked: Cleanliness, property conditions & facilities, room comfort
Great choice for honeymoon
Our honeymoon week here was everything expected of a 5 star hotel. Great facilities and the staff are friendly and helpful. We were slightly surprised with the service from one of the new waiters one evening who was just having a hard day but that was just a one off and I would recommend this to anyone.
Stayed 5 nights in May 2022
Response from Hotel Management on 10 Jun 2022
Dear Valued Guest, Thank you for sharing your experience and your lovely comments about your stay. My team and I are delighted that you enjoyed a remarkable Kempinski experience. I am happy that you are overall satisfied with the hotel grounds and the service. Creating exceptional experiences to our valued guests is the service standard that we always strive for. Thank you very much for choosing Kempinski Hotel San Lawrenz for your honeymoon, congratulations on this new journey and I certainly look forward to welcoming you back again soon! Best Regards, Eike Clausen General Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
I could not be more happy than I was staying here. The service was exceptional, the facilities excellent and the food was outstanding. Simply, it was one of the best hotels I have stayed in and I cannot wait to return.
Stayed 4 nights in May 2022
Response from Eike Clausen General Manager on 27 May 2022
Dear Valued Guest, Thank you for sparing the time to share these wonderful comments about your recent stay with us. It is a pleasure to read that you enjoyed your stay with us. I am delighted to read that my team was welcoming and helpful throughout your stay and provided you with the care and attention you deserve. I also am glad to know that our culinary offer and the hotel facilities were to your liking. Thank you very much for choosing Kempinski Hotel San Lawrenz for your vacation and I certainly look forward to welcoming you back again soon! Best regards,

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Eike Clausen General Manager on 27 May 2022
Dear Valued Guest, Thank you for reviewing your recent stay with us. I hope to have the occasion to welcome you back in the future. Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility and very friendly and accommodating staff.
Stayed 1 night in May 2022
Response from Hotel Management on 10 May 2022
Dear Valued Guest, Thank you very much for your nice review. My team and I are delighted that you enjoyed a remarkable Kempinski experience. In addition, I am glad to read that my team provided you with the great service and attention to detail you deserve. Creating exceptional experiences for our valued guests is the service standard that we always strive for. Thank you for staying with us and I hope that we will have the opportunity of welcoming you back very soon. Best regards, Eike Clausen General Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
AmaZing service! Thank u for my little cake in our room for my birthday! Such a special touch. Food amazing, bedroom nice and big and clean. Really happy with the stay. Oh and my massage was amazing also in the spa.
Stayed 1 night in Apr 2022
Response from Hotel Management on 10 May 2022
Dear Valued Guest, Thank you for letting us know what has made your Kempinski experiences memorable. I am glad to read that you enjoyed your birthday cake as well as our culinary offer in general. I am also pleased to learn that you truly enjoyed our rooms and our spa treatments. I greatly appreciate everything you have stated, and I very much look forward to your return. Best regards, Eike Clausen General Manager

8/10 Good

Sebastian

Stayed 3 nights in Apr 2022
Response from Eike Clausen General Manager on 9 May 2022
Dear Valued Guest, Thank you for sharing your evaluation about your stay and I look forward to welcome you in a not too distant future. Best Regards,

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Very friendly - Malta is friendly and the atmosphere is very nice. Kempinski standards of service. My only negative issue is that the hotel is very cold. Our room was in the shade and the lack of carpets made it uncomfortable, especially on the balcony. It’s probably a blessing in the summer heat but not out of season. 10/10 staff though
Stayed 5 nights in Mar 2022
Response from Hotel Management on 14 Mar 2022
Dear valued guest, Thank you very much for your nice review. I am happy to learn that you enjoyed our hotel grounds and that our staff was welcoming and helpful throughout your stay. I am also happy to know that you found Malta’s atmosphere nice and friendly. I am saddened to read that you found the rooms cold. I read your comments with concern and have shared the points you have highlighted with the departments concerned in order to improve our offerings. Thank you very much for choosing Kempinski Hotel San Lawrenz for your vacation and I hope that we will have the opportunity of welcoming you back very soon. Best regards, Eike Clausen General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
It's getting a bit tatty
The people working there are great, however the hotel itself is in need of a renovation. I've been going for 10 years and this time there were some issues in what was a very expensive room. Lights not working, had to fix the curtain rail after it collapsed and a few other minor things.
Stayed 2 nights in Feb 2022
Response from Hotel Management on 1 Mar 2022
Dear valued guest, Thank you for reviewing your recent stay with us. I am happy to know that my team was welcoming and helpful throughout your stay and provided you with the care and attention you deserve. I was saddened to read that we failed in meeting your expectations regarding the rooms. Rest assured that we are continuously upgrading our product and facilities, our latest project was the exchange of TVs, network and wifi infrastructure and soon we will be moving to our next assignment. We will take your feedback into consideration in our next maintenance/renovation projects. We are really grateful that you chose to stay with us for your visit to Gozo and sincerely hope you will give us the pleasure of hosting you once again to personally experience the actions we have taken based on your valuable feedback. Best regards, Eike Clausen General Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools although having one outdoor pool heated for winter would be good
Stayed 2 nights in Oct 2021
Response from Hotel Management on 27 Oct 2021
Dear Valued Guest, Thank you so much for sparing the time to provide us with such a positive review. It is a pleasure to read that you enjoyed your stay with us. I am happy to read your stay was an enjoyable experience and that you were satisfied with the Pool facilities. It is always very important for us to receive feedback, which helps us to see where we need to initiate appropriate actions so that we can enhance our guests’ experience. Your recommendation of Kempinski Hotel San Lawrenz is much appreciated and I hope to welcome you back on your next trip to Gozo. Best Regards, Eike Clausen General Manager

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location and lovely staff. Great breakfast and overall wonderful stay. Can't wait to return!
Stayed 4 nights in Oct 2021
Response from Hotel Management on 19 Oct 2021
Dear Valued Guest, Thank you very much for your review and for endorsing Kempinski Hotel San Lawrenz. My team and I were pleased to learn that you enjoyed relaxing stay. I am happy that you are overall satisfied with the hotel grounds and the service. It was our great pleasure to provide you with such a positive experience at Kempinski Hotel San Lawrenz on Gozo. I greatly appreciate everything you have stated and I look forward to welcoming you back in the near future. Best Regards, Eike Clausen General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel is excellent if a little tired and I. Need of some TLC. The staff and service levels are very much 5 star however.
Stayed 3 nights in Sep 2021
Response from Hotel Management on 5 Oct 2021
Dear Valued Guest, Thank you very much for your nice review. My team and I are delighted that you enjoyed a remarkable Kempinski experience. I was thrilled to learn that you enjoyed such a great stay and that my team made you feel comfortable throughout. It is always very important for us to receive feedback, which helps us to see where we need to initiate appropriate actions so that we can enhance our guests’ experience. Thank you for choosing Kempinski and Gozo for your vacation and I look forward to welcome you back to Kempinski Hotel San Lawrenz. Best Regards, Eike Clausen General Manager

8/10 Good

VALERIE

Stayed 4 nights in Sep 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break on Gozo
Our weeks holiday was delightful with everything from the room, pools, bars and restaurants being better than expectation. The holiday was further enhanced by the friendliness of the staff.
Stayed 7 nights in Sep 2021
Response from Hotel Management on 13 Sept 2021
Dear Valued Guest, Thank you for sharing your experience and your lovely comments about your stay. I am delighted to read that you had a pleasant stay with us at Kempinski Hotel San Lawrenz. I am glad to read that you are overall satisfied with the hotel facilities and the service. My staff prides themselves in exceeding our guests' expectations and I am thrilled to learn that was achieved with your stay. It was a pleasure to have you as our guest and I very much look forward to your return. Best Regards, Eike Clausen General Manager