Barcelona Hotel Guide - Sant Cugat High Performance Training Centre hotels in Barcelona, Spain.

"I had a very disappointing stay at Ibis Ripollet Barcelona. From the moment we arrived, the staff were unhelpful and showed no interest in welcoming guests. There was no guidance at all – nobody explained where our room was, how to get there, or gave any basic information about the hotel. We were not informed about breakfast times, pricing, or any facilities. It felt like the staff simply didn’t care. No smiles, no communication, nothing. On top of that, I was asked to provide my card details “in case I damage something so IBIS can debit me.” Excuse me – what? I’ve stayed in many hotels and never experienced anything like that being explained in such a blunt and unprofessional way. To make things worse, there was no WiFi during our stay due to a Vodafone issue, but again, no one properly explained the situation or offered any solution. The outside area of the hotel is also quite dirty and feels messy, which doesn’t create a good first impression. Overall, very poor customer service and a complete lack of basic hospitality. I wouldn’t recommend staying here."

"Nice breakfast. Spacious rooms. Location in Barcelona suburb but transport doable with the nearest train station closed currently."

"Very nice hotel has everything you need spacious and clean. Staff is very helpfull and nice!! Its a 20 min metro ride from center and metro is super close to the hotel but there is not much around the hotel."

"Nice staff "

"Great breakfast spread "

"Room, staff and spa were excellent (Marianno is the best) if could change one thing, One negative thing is the location is far from town 20-30 minutes and although there is a free shuttle, the departure time is 11 am and return time is 3:30 pm, not sure why this couldn't be stretched say from 9 am to 7 pm. That said, the views are amazing. This resort is more for people wanting to do a weekend get away rather than someone looking to explore Barcelona. Also, i would recommend checking with the hotel to see if they have special events happening during your stay. Our first night we we limited to the bar area because the resturant had been rented out, and our last night certain areas on the deck area were closed to guests because they had rented that out? Felt like there should have been a discount. Overall, a beautiful facility with great staff, but make sure you are ready to stay at the resort and eat their food from the two resturants they have (maybe if not rented out)"

"Breakfast was not good, also went to bar one night and we'll waited about 15 before we even seen someone behind bar to serv you ended up walking away"

"Nice and clean place. They offer a breakfast, but we opt out as we were on the go by that time."

"The hotel felt more like a 3-star property than a 4-star. On arrival, check-in was quick and efficient, which was a positive start. However, the room fell well below expectations. The bedroom floor was dirty and covered in hair, and the bathroom was in a poor state, with grime around the bath and stained walls. There were also numerous silverfish in the bedroom, which was completely unacceptable. The room lacked basic amenities such as a kettle or any facilities for making tea or coffee, which was disappointing for a hotel of this supposed standard. On the second day, I had to queue for over 30 minutes just to get a key card that wasn’t working. During my four-day stay, there appeared to be only one staff member at reception, which significantly impacted the level of customer service. Overall, the experience did not meet expectations for a 4-star hotel."