Santa Cruz do Douro e São Tomé de Covelas Holidays

The room really smelled of something I couldn’t identify. The shower is terrible, it sprays into the bathroom and makes a mess.

Excellent location, superb facilities

Really spacious and clean, great communication with hosts :)

Beautiful period property, lovely helpful staff. Clean and comfortable room. Good breakfast. Small pool but perfect for cooling down in after a day exploring.

The hotel staff were welcoming and helpful. They provided a personalized tour and explanation of the hotel history and amenities and helped us with our luggage to our room. We upgraded our room to a river view. Certainly more money that I may cry about later, but it was lovely to look outside the small balcony window and sip espresso while looking at the morning riverside peoples, boats and and scenery. The room we had was large with a king sized, comfortable bed. There is a safe in the room as well as a very nicely appointed bathroom. The breakfast included with the stay was very fresh, well presented and offered many many options. The ala carte eggs Benedict was very tasty, along with yoghurts, various breads, fresh fruits, cheese, cold cuts, sausages, bacon, etc. a superior offering to some other 4 star hotels was stayed in. The staff were helpful, although a lack of check out itemized receipt did result in some confusion around charges to our room. This is not only an issue with this hotel but others we stayed at in other cities in Portugal. The hotel was nice enough to arrange a boxed breakfast for us for when we checked out for our flight at 3am. They arranged for a transfer to the airport. A good service to have that offered piece of mind. Somewhat of a con: the property is in a heritage zone. Ubers/Bolt/ car traffic unless with a permit cannot access the hotel. The staff will meet you near the property to help w/ luggage though.