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Reviews of Buganvillas Hotel Suites & Spa

4 out of 5
Buganvillas Hotel Suites & Spa
Av. Roca y Coronado No. 901, Santa Cruz

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 90 reviews" "
Rating 8 - Good. 35 out of 90 reviews" "
Rating 6 - Okay. 13 out of 90 reviews" "
Rating 4 - Poor. 8 out of 90 reviews" "
Rating 2 - Terrible. 8 out of 90 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ms

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely satisfy with the service that this resort provided to us. Definitely will return back. Follow me on YouTube #TeamWithERVING
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, had a great time. Fantastic location.
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They dont have the free airport shuttle Food and restaurant is pretty good Clean and comfy bed
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
First a lot of noise,they were construction workers at 7am making a lot noise as you can image. Terrible used bed very old. The rest staff was exelent
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located to the to the west of the city, Buganvillas is a more a resort than a hotel and should be advertised as such, ideal for family relax time, Buganvillas provides most amenities that a 5-star hotel will provide. LOCATION: West of the city, taxies from Viruviru will bring you in for Bs70. A food court can be found within walking distance as well as a Hypermaxi (a grocery store). Nearby there is also a traditional restaurant: La Olla Tarijena where you can try some of the Bolivian delicacies. The Fexpo Feria Santa Cruz is around the corner a showroom for local businesses that operate once or twice a year. TRANSPORTATION: The hotel has its own agreement with a taxi company, you pay Bs20 more per ride (or so) but the taxies are clean and equipped with functional AC which in Santa Cruz is definitely a plus. Uber is available in Santa Cruz, another great transportation option. CHECKING PROCESS: Fast and effective, access to premises is gated and guarded, controlled on the per individual basis, the sense of security is high. The hotel property is fully fenced. The checking process is convenient and fast, the staff is polite, well trained and quick to address any difficulties. A bell-boy will assist you carrying your luggage to your suite which can be a bit of a walk as the hotel (I should say resort for easy understanding), may require that you walk thru a few streets before you get to your assigned room. A small elevator will bring you to the upper rooms.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Comercial on 28 Nov 2018
Agradecemos su calificación, para nosotros es muy importante conocer la satisfacción de nuestros clientes.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
great outside stuff but the apartment is very dated. it was nice to stay but the A.C. didn´t work very good.
Stayed 1 night in Oct 2018
Response from Sales on 26 Nov 2018
We really sorry your experience, but we are working to improve our services. I hope your next stay you will have different concept of us.

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pools, parks for children, many walkable areas
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Mayer

Liked: Cleanliness, staff & service, room comfort
Response from Buganvillas Hotel Suites & Spa on 25 Apr 2018
Muchas gracias por su calificación, de parte de todo el Equipo del Buganvillas Hotel Suites & Spa esperamos su próxima llegada para hacer de su estadía una gran experiencia. Cordialmente; La Gerencia

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Great hotel to stay the location is great and the room are comfortable. The only complaint that I have is that the wifi only worked in the main living area and not in the bedrooms.
Stayed 1 night in Jun 2017

10/10 Excellent

Ceci, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis within the city
Wonderful place a bit outdated but still the kind of oasis you look for being in a city with great ways to go everywhere else and still come back to the nature and quietness of the pool and just seating outside of your room or balcony.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with nice gardens.
The hotel has a very relaxing atmosphere and is relatively well located for the business traveller.

8/10 Good

Daniel, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with family environment.
I was on a business trip and spent only one night at the hotel. The lobby, cleaning and breakfast staff were all extremely nice and helpful.

6/10 Okay

OREN

Liked: Staff & service, room comfort

8/10 Good

Juan J

Liked: Staff & service, property conditions & facilities, room comfort
The room had 2 bathrooms but only one worked. Also I asked for a room with 1 king size bed and 2 individual beds and only had 2 kings. Besides that its all good.

6/10 Okay

Verified traveller

8/10 Good

Juan Enrique, Houston

Liked: Cleanliness, staff & service, room comfort
Its ok for business trip
Hotel is old but they have a very good service and the rooms are big and clean. I stay 2 days ans i enjoy it. Internet does not work in rooms have to go to the living room area

4/10 Poor

Cyrus, Denver

Disliked: Staff & service, property conditions & facilities
A lot nicer on the picture than reality
Way over rated as a five stars as it can only be 2-3 one!

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Service was ok, wifi poor in room, clean overall. I would stay here again

4/10 Poor

Mario, Palm Beach

Disliked: Property conditions & facilities, room comfort
Looks good outside but bad inside
Hotel needs upgrade and remodeling. Rooms are old, malfunctioning lights, hard to take a hot shower, furniture is unconfortable, air conditioning antiquated. Food available was generic and not well prepared. Internet service was unreliable. Hotel is far from dining and shopping

10/10 Excellent

Rosario Hanna, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and quiet hotel
Everything was great, good service, good food, beautiful surroundings and gardens. Very clean and hotel staff were very helpfull. The only issue I had was with the hot water system in the bathroom. I Could never quite figure out how to get a good warn shower. It was either too hot or too cold. I would definitely stay there again. Going to town was no problem, taxis wre readily available.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Weird checkin policy
Hotel insisted on me supplying a "Voucher" from Expedia for my stay. The voucher was actually the Expedia receipt. I assume Expedia paid them when I paid online. I provided proof of who I was and it matched the booking exactly. Why all the hassle? After traveling for 20 hours I want an easy, fast checkin especially after paying in advance.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Wasn't perfect...
this is far from the Santa Cruz airport - 25 minutes...taxi cost us 70 bolivianos to get to hotel but returning to the airport the following morning was set up by the hotel with one of their logo'd cars - they tried to charge us 280 bolivianos!!! Smoke alarm low battery indicator went off all night from kitchen....the cleaning person HAD to have heard that since it went off every 2 minutes. Suite was large - that was nice. Not sure I'd use the kitchen even if I was there as I didn't see any stores near by but could be wrong. Pool was nice. Clear instructions for using hot water in shower but came out as a trickle.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inadequate hotel
Terrible service and food, shower and internet did not work properly.

8/10 Good

luis

Liked: Cleanliness

8/10 Good

Daniel

Liked: Property conditions & facilities, room comfort

6/10 Okay

Jaime

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Desmejora en vez de mejorar
El Hotel es bonito, pero tienen su mobiliario bastante descuidado en la piscina y el servicio no es nada bueno. Tardan mucho para cosas simples y la piscina no está temperada como solía estar, han desmejorado mucho
Stayed 3 nights in Apr 2023

2/10 Terrible

Diego, cochabamba

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Las piscinas son lindas y grandes, no son atemperadas. Pero las camillas de bronceo están todas rotas. Absolutamente todas las instalaciones necesitan una remodelación, el gimnasio no tiene ni aire acondicionado. El dormitorio (teníamos la suit presidencial) no tenía wifi que funcione correctamente y tampoco smart tv, ni cable. Los controles de los aires no funcionaban. El frigobar estaba vacío y no entraron a hacer la limpieza del dormitorio. Los dormitorios son alfombrados y estaban extremadamente sucias. En fin, de hotel 5 estrellas no tiene nada.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍

4/10 Poor

alejandro

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
si no renuevan se que el hotel antes era lindo pero la pandemia lo cambio todo pero si siguen con esa infraestructura antigua y sucia no creo que vuelva a ir, con el precio que pague consigo otro mejor
Stayed 1 night in Mar 2023

8/10 Good

Carolina

Travelled with family
Liked: Staff & service, amenities
Sería bueno que refaccionen y modernicen
Stayed 3 nights in Feb 2023

8/10 Good

Luis Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la habitacion, son ambientes comodos, con espacio, tambien cuenta con una pequeña cocina, algo que no me gustò tanto es que en algunas cosas de la infraestructura se nota que ya tiene sus años de antigüedad.
Stayed 2 nights in Feb 2023

2/10 Terrible

JHONNY

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Estuve 2 noches de las 4 que habia tomado dijeron que me iban a devolver esas 2 noches que me comunique con expedia asi lo hice y no es cierto Instalaciones viejas los cuartos sucios las camas en mal estado La ducha sale una cuantas gotas para bañarse Definitivamente el peor lugar donde estuve, me engañaron no me dieron factura por eso me fui al hotel los tajibos el mejor hotel de santa cruz

10/10 Excellent

Daniel Ronald

Stayed 3 nights in Sep 2022

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jul 2022

2/10 Terrible

Pablo

Stayed 6 nights in Dec 2021

8/10 Good

EDUARDO ANDRES VIDAURRE

Travelled with family
Liked: Cleanliness
No habia internet
Stayed 2 nights in Dec 2021

10/10 Excellent

regis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio en general
Stayed 3 nights in Sep 2021

10/10 Excellent

koji

Liked: Cleanliness, staff & service
清潔で部屋にはキッチンがあり、簡単な食事が用意出来たので良かったです。
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
La amplitud del lugar es lo positivo Lo negativo es que esta muy deteriorado y existen ciertas falencias en el servicio
Stayed 4 nights in Aug 2021

6/10 Okay

Marco

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Esperaba mucha más comodidad. Le hace falta remozarse al hotel.
Stayed 2 nights in Jul 2021

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
notable, repetiré
Estaba limpio, lo malo fue el wifi, fallaba , super lento o no había, no tenía ciertos servicios anunciados por el covid, dicen. Cuarto de baño muy pequeño
Stayed 3 nights in Jun 2021

10/10 Excellent

Andrés

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A área de lazer é bem variada e completa. Teve lockdown na cidade quando estávamos na cidade e ficar no Hotel foi uma ótima escolha para finalizarmos a viagem.
Stayed 2 nights in Feb 2021