Santa Gertrudis Holidays

Local Parking was a nightmare due to location of Hotel being both Retail and Residential. All of the other facilites were good.

everything about our stay here felt so luxurious! we will be back.

We got all-inclusive but its not a true all- Inclusive certain drinks like a simple margarita on the rocks was an additional charge. Room service was outrageous for very mediocre food. Also paid $150 euros for A birthday suprise for husbands bday they did the surprise on the wrong day with the wrong bday message to me instead of my husband ).thats a lot of money for incorrect service. But the cake and meat and cheese board and wine were really nice and the room has a great view and was very clean

Stunning views, peaceful environment, friendly service

2nd time here and the staff are what make it such a good place to holiday. Super friendly and efficient. They can't do enough for you. Poolside, more sunloungers than guests so nobody is ever chasing around for somewhere to relax The maintenance is pretty poor. Just in our room. None of the USB ports worked, the aircon sensor on the door was faulty so we had to prod with a coat hanger every time the door was opened and closed, the back door lock didn't work, the ceiling fan banged on every rotation and got louder each time so couldn't use it and the phone in room didn't work. All pretty small but all in one room was not what was expected and easily fixable, the main thing was the aircon sensor which had obviously been botched before by the selotape on it! All were reported on day one so hopefully they got sorted after we checked out.