Holiday Homes in Santa Margarita

"Was surprised to be quoted $20 to check in at 2pm verses early check-in at 2:30pm. Place was empty and rooms available. Construction noise of renovations was also not disclosed at booking. "

"yes"

"It was a fun place!"

"Great hotel for business travel. Very matter of fact location and amenities."

"Great stay. Just one night. "

"The hotel needs some small updates/repairs like in our room the sliding door didn't lock and the toilet paper holder was broken. A new coat of paint would be nice too."

"We've spent the past three anniversaries here & this will be our last. We planned to relax in the jacuzzi our last night, but my husband instead walked in on a couple behaving inappropriately. He notified the front desk because their behavior was unacceptable, clearly unsanitary, & needed to be cleaned right away. We were later told the couple claimed they were "only swimming," which didn't reflect what was actually witnessed. The following morning at checkout, I followed up with two front desk agents. There was no acknowledgment, no apology, & no concern. Just my bill handed to me & I was sent on my way. I understand they may have been embarrassed since it wasn't their doing. Still, with my background in the hotel industry, I know how important guest experience & service recovery are. The complete lack of response especially for a returning guest, is unacceptable & is why we won't return."

"Beach view"

"The room was big, clean, and looked recently (past few years) remodeled. The bed, linens, and pillows were comfy. The bathroom was clean and the shower temperature/pressure was great. The room had good amenities like mini fridge, microwave, TV, luggage rack, and table/seating. Parking was plentiful and easy. Check-in process was quick. We brought our dog which was $30/night, and they gave us a bag of treats and poop bags. Pricing was very reasonable. The only issue was that the AC unit (unused) made this drip drip drip sound every few seconds for a few hours late at night. We unplugged it but it was too late to get help or switch rooms. We had to use earplugs to sleep. Reported to the front office in the morning."