Santa Maria del Rio Hotels

"Staff very attentive, and spoke good English. The hotel is a tranquil oasis of calm. Interesting history and a museum to tell the tale. "

"Excelente "

"I was attacked by a pack of 7 stray dogs in the parking lot of this property. One of them bit me in the ankle. Angel Moreno at the front desk arranged a cab for me to visit a doctor at the urgent care center when I told him what had happened. He was truly an angel, given I was in a new town and did not know anyone there. I will now have to get 4 rabies shots, which I will take as soon as I return to the US. Edwardo Moctezuma, the night manager, was useless. He made no attempt to help in any way. The management is aware of the dog problem but claim that the authorities have not done anything to remove them. THIS HOTEL NEEDS TO BE SHUT DOWN IMMEDIATELY!!!"

"The property is Super for all travelers Clean and the restaurant is GREAT and very reasonable. The Breakfast was Excellent. Will go back and recommend to Everyone. "

"Room was cold. No heater. Only 2 electric outlets one near the tv, the other in the bathroom."

"The desk clerk would not check us in until 3 pm even though it was 2pm. We explained we are old people and very tired. He wou;d not check us in until 3. The room was very cold. We tried the remote for the minisplit but nothing happened. The phone did not work so we had to go down to the front desk to get instructions. The hotel proper has no heat so the breakfast room was very cold including the food. We have stayd there before and were treated much better. The first desk clerk should not be working there. He does not know how to treat people"

"Everything was good "

"The staff was extremely helpful with directions and the security after hours were very professional in making sure “quiet hours” was met for all guests! "

"Falta de internet Falta de agua caliente falta de telefono a recepción "