Sheraton Santiago Hotel and Convention Center

4.0 star property
Urban retreat in Santiago combines seasonal swimming options with diverse dining choices, all within a convenient central location.

Choose dates to view prices

Sheraton Santiago Hotel and Convention Center, in the city's heart, offers a welcome escape from urban bustle. Unwind in the sauna or steam room, enjoy international cuisine at four restaurants, and relax in indoor/outdoor pools and garden spaces. Free WiFi throughout.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is €100
12 Feb - 13 Feb

Room options

Available filters for rooms
Showing 32 of 32 rooms

Classic Room, 1 King Bed (View)

8.8 out of 10
Excellent
(61 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Single Beds (View)

7.6 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Single Beds

Classic Room, 1 King Bed, Poolside (View)

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Single Beds, Poolside (View)

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Single Beds

Superior Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Single Beds (View)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 3
  • 2 Single Beds

Superior Room, 1 King Bed, Poolside (View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Single Beds, Poolside (View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 3
  • 2 Single Beds

Club Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 3
  • 2 Single Beds

Club Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Terrace (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Select Comfort bed
Ceiling fan
Blackout curtains
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Select Comfort bed
Blackout curtains
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, Guest Room, 2 Twin, Poolside View

  • Sleeps 3

Superior Room, Guest Room, 1 King, Poolside View

  • Sleeps 3

Terrace Suite, Club Lounge Access, Suite, 1 King

  • Sleeps 3

Presidential Suite, Club Lounge Access, 1 King

  • Sleeps 3

Club Lounge Access, Club Guest Room, 1 King

  • Sleeps 3

Club Lounge Access, Guest Room, 2 Twin

  • Sleeps 3

Classic Room, Guest Room, 2 Twin, City Side View

  • Sleeps 2

Classic King Room With City Side View

  • Sleeps 2

Classic Room, Guest Room, 1 King, Poolside View

  • Sleeps 2

Classic Room, Guest Room, 2 Twin, Poolside View

  • Sleeps 2

Superior Room, Guest Room, 1 King, City Side View

  • Sleeps 3

Superior Room, Guest Room, 2 Twin, City Side View

  • Sleeps 3

Club Lounge Access, Suite, 1 King, Alternate: Sofa Bed

  • Sleeps 3

Club Suite, Club Lounge Access, Executive Suite, 1 King

  • Sleeps 3

Governor Suite, Club Lounge Access, Suite, 1 King

  • Sleeps 3

Suite With Terrace-Non Smoking

  • Sleeps 3

Junior Executive Club, Club Lounge Access, Suite, 2 Twin

  • Sleeps 3

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About the area

Located in Providencia neighbourhood, Sheraton Santiago Hotel and Convention Center is connected to the convention centre. Travellers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. Travelling with kids? Consider Chilean National Zoo and National History Museum. Spend some time exploring the area's activities, including skiing and golfing.
Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • Santiago Metropolitan Park - 3 min walk - 0.3 km
  • Clínica Indisa - 3 min walk - 0.3 km
  • Sculpture Park - 6 min walk - 0.6 km
  • Municipal Market of Providencia - 10 min walk - 0.9 km
  • Costanera Center - 17 min walk - 1.4 km

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪El Cid Restaurant - ‬2 min walk
  • ‪Bahia Providencia - ‬8 min walk
  • ‪Meeting Cafe - ‬8 min walk
  • ‪La Fábrica Gourmet - ‬6 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Upscale family-friendly hotel near Costanera Center
Consider a stay at Sheraton Santiago Hotel and Convention Center and take advantage of a poolside bar, a free food/drink shopping service and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and bike hire
  • Self-parking (surcharge), an electric car charging station and concierge services
  • A ballroom, a gift shop and a TV in reception
  • Guest reviews say great things about the helpful staff
Room features
All 379 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Heating and ceiling fans
  • Select Comfort beds, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Recycling, daily housekeeping and desks

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-lead area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CLP 11000 for adults and from CLP 11000 for children
  • Fee for in-room wireless Internet: CLP 0 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 0 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on 12 Feb 2026 start from €99.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Santiago Hotel and Convention Center?

Self-parking is available for a fee.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Checkout is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Sculpture Park and Santiago Metropolitan Park are also within 10 minutes. Pedro de Valdivia Station is 14 minutes by foot and Manuel Montt Station is 14 minutes.

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Reviews

Sheraton Santiago Hotel and Convention Center Reviews

8.4

Very good

8.8

Cleanliness

8.2

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 375 out of 675 reviews
Rating 8 - Good. 156 out of 675 reviews
Rating 6 - Okay. 82 out of 675 reviews
Rating 4 - Poor. 27 out of 675 reviews
Rating 2 - Terrible. 35 out of 675 reviews

Reviews

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location!
Stayed 3 nights in Jan 2026

10/10 Excellent

Petrea

Liked: Cleanliness, amenities, property conditions & facilities
We had a great visit and all the staff were accommodating and helpful!
Stayed 2 nights in Dec 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Pool was amazing as was the bar and restaurant. Staff all went above and beyond in everything. Only (very minor) complaint - rooms need more charge ports.
Stayed 2 nights in Jan 2026

8/10 Good

Richard

Liked: Cleanliness
Great service at the Pool bar!
Stayed 7 nights in Nov 2025

10/10 Excellent

John Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel pre-cruise as it was the hotel used by the cruise line for guests. We found the people (front desk, wait staff and housekeeping) to be friendly and outgoing. The breakfast buffet had many choices and the Lobby Bar was convenient for grabbing a meal or a snack. Word of advice, the pizza is large enough for two. The room was clean, shampoo, conditioner and body wash is readily available along with a body cream
Stayed 2 nights in Jan 2026

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers a good value for a quiet place. The room is very clean and the facilities are great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ! Many food options and conveniently located near metro and mall.
Stayed 5 nights in Sep 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff of the Sheraton were amazing, best we have seen in years and we travel avidly. Thank you to everyone.
Stayed 1 night in Oct 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic the stuff profesional duper clean beautiful facilities the restaurants are top we stay there highly recommended locations is premium view is fantastic stuff friendly and profesional 100% thank you very much
Stayed 5 nights in Aug 2025

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Sheraton SCL

I came for a Congress atbthe hotel The room was big, very comfortable. The service was great. The hotel is near two great shopping centers, so that was nice as I did not have time to go to the city centers. Plenty of nice restaurants in a walking distance. I would love to gome back !!
Stayed 3 nights in Sep 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 1 night in Feb 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Sep 2024

8/10 Good

Vinita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good customer service. Breakfast buffet was exceptional!
Stayed 2 nights in Nov 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great outdoor speace.

The grounds are great at the hotel. Pools, lots of shade and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

brandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
Stayed 9 nights in Jan 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and friendly staff. The hotel needs some fresh up renovations.
Stayed 2 nights in Feb 2025

10/10 Excellent

Candido

Recommendation for the Sheraton Santiago

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Incredible staff in a beautiful place
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent

It was a excelent expience and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful stay near Immaculate Conception

A beautiful hotel and pool area. Wonderful rooms with all the amenities. The breakfast buffet was outstanding! Food and beverage service was great. The concierge told us about getting to the Immaculate Conception and the Japanese Garden that were nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Birgitte

Liked: Amenities
Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

AKRAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
Stayed 14 nights in Aug 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Princess cruises was there. Was able to take tour through Andres through Vivator,pick up there.
Stayed 2 nights in Jan 2024