Santiago Matatlán Hotels

"Got room 1.5hr after check in time. We reserved 3 rooms all same type but one of them was lower category. We had to take that room for 1 night. But we requested a change and hotel gave us a higher end for the rest of our stay. Question is: why they did not give the same 3 rooms from the beginning. What's the purpose of paying to reserve the rooms if the hotel won't honor the request. Maybe they thought people won't complaint and just keep quiet. That's a very low tactic if they do that on purpose. Hope they stop doing that. Therefore I don't think I can recommend them. "

"AVOID! Terrible hotel. Dirty. Lacks amenities (no soup or shampoo). No toilet seats. No towels (had to ask for some). No fresh bed sheets. Broken electric outlets. Bad Wi Fi. "

"Excelente, service"

"The staff was helpful. The room was small but adequtse. Easy location to access fhw airport. "

"This was a sex hotel! Took 45 minutes to check in …totally incompetent. Room had signs saying extra charge for dirty sheets and towels and vomit in the bed! Towels were like coarse sandpaper. No shampoo in shower. Forget hair blower. Broken air conditioner and noise from street traffic. Wouldn’t let us leave until they checked our room. Only good things…close to airport and hot shower. "

"Clean room and owner was very accommodating to our needs. "

"Room was spotless and staff was very friendly and helpful. Blocks away from Ruins. "

"clean rooms, hot water, not far from city center. "

"They have cockroaches in the room. The room wasn’t very clean."