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Reviews of Hotel Portes 9

3 out of 5
Hotel Portes 9
Calle Las Damas, Parque Pellerano Castro, Santo Domingo, Distrito Nacional

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 217 reviews" "
Rating 8 - Good. 87 out of 217 reviews" "
Rating 6 - Okay. 25 out of 217 reviews" "
Rating 4 - Poor. 9 out of 217 reviews" "
Rating 2 - Terrible. 3 out of 217 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

James, UK

Liked: Staff & service, property conditions & facilities, room comfort
Nice lace, good value, comfy room and great internet.
Stayed 3 nights in Sep 2017

8/10 Good

Damaine, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snugged away
This is my second time at this hotel. The location is in Zona Colonial but snugged away into a quite corner. This is an older building but modern conveniences. I am happy to return.
Stayed 2 nights in Sep 2017

8/10 Good

Donna, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location In colonial Santo Domingo
Walking distance to all of the colonial historical sites and great restaurants.
Stayed 2 nights in Aug 2017

10/10 Excellent

James D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portes SD July 2017
Three nights, not luxurious but good value.
Stayed 3 nights in Jun 2017

10/10 Excellent

mjh, Thornton, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the colonial zone
Hotel Portes 9 is a delightful boutique hotel. The evening desk clerk, Marvin, connected us with a tour guide, enabling us to have a delightful, informative tour of Santo Domingo. Walking the entire colonial zone from Portes 9 is easy. Its a safe neighborhood and Portes 9 is located on a beautiful, small plaza. The room was spacious. Breakfast was amazing consisting of eggs cooked to order (omelet or fried) with fresh fruit. Immerse yourself in the Santo Domingo culture and stay at Hotel Portes 9.
Stayed 2 nights in Jun 2017

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Reasonable
It was a small but nice place. Close enough to walk over the beautiful Santo Domingo.
Stayed 1 night in May 2017

10/10 Excellent

Luis, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, excellent hospitality.
Excellent location , excellent service. The manager and her personnel are very professional.

8/10 Good

Bjorn W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

sc, new jersey

Disliked: Cleanliness, staff & service, room comfort
Terrible hotel don't stay here
When my husband and I first arrived they tell us that we can't use the AC because they were fixing something with the light. So that was very aggravating since it was so hot. Then around 7pm the lights go completely off, we had to run outside to see what was wrong and they us the same story. Breakfast was terrible they served moffins and cereal and that's about it. Would not stay here even for free.
Response from Rosa on 29 May 2017
good morning, Sorry for the inconvenience you might have had, your comments will be taken into account. It is necessary to have breakfast to know that they offer of breakfast if we can not comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old town Santo Domingo
Hotel in a great position. Good wifi, good shower, clean, helpful staff, good size room. Only downside was bed was hard. But overall very nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel near all the Rest and and Bars in Zona Colonial

10/10 Excellent

Frank, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Santo Domingo
This hotel is small but very clean and well appointed. The rooms and hotel are tastefully decorated. The water is hot and the AC is cold. It is in the safest and most interesting part of Santo Domingo. You can always count on a comfortable and safe stay here.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Nelly, Lyon, France

Liked: Staff & service
Nice and simple, perfect location
very friendly staff, very good breakfast. We stayed in room number 1 which was just up the stairs. You could hear everything from the front desk, or the rooms nearby...every time someone is opening or closing a door. The room was fine, quite old, but clean. Bed wasn't very comfortable. There was one hanger in the closet. I asked for more, but never got any. Front desk people were helpful, helped planning the day. Definitely worth the price.

10/10 Excellent

Peter, New York City

Liked: Staff & service, property conditions & facilities, room comfort
Intimate, perfect location, friendly staff.
The Hotel Portes is a small hotel in a quiet corner of the Colonial Zone. It fronts a small park, and, because it is not directly on the street, has no through-traffic which makes it quiet. It feels a little bit removed from the main tourist area, even though it is just three blocks from the main Cathedral and the Parque Colon; the location is really terrific. I found the staff extremely friendly and helpful. It helps to speak some Spanish, of course. Breakfast is cooked to order, which is nice; I asked for, and received, extra towels; wifi was strong and consistent. In short, it is a really solid place to stay. If you do stay there, please keep your expectations reasonable; the Dominican Republic is still a Third-World country, so if you want the Hilton, go there instead. My room safe was not big enough to fit my laptop; the electricity failed twice during my stay; my shower had only hot (!) water, no cold; my toilet did not always refill so I flushed it with a bucket of water; the bathroom door did not fit the opening so privacy would have been impossible. If little annoyances like these are going to wreck your day, choose another hotel. But if you like the idea of a quiet little gem, perfectly located and staffed with friendly people, give this one a try.

8/10 Good

Nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has good air condition in the room and the bed was comfortable in a quiet location, very central to walking distance in Colonial area with great restaurants.

8/10 Good

Victoria, CA

Liked: Staff & service
check in was easy. shower and bathroom are tiny-- requires some flexibility to get things done. nice roof top patio with jacuzzi.

6/10 Okay

Connie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I wouldn't stay again
The included breakfast is good. The hotel is conveniently located within walking distance of restaurants, art galleries and the Zona Colonial. Our room needed repairs. The wood trim entering the bathroom was disconnected. The curtains and rods fell down when I tried to open the curtains. We never had enough towels and had to ask for more all three nights. The facility is clean.

8/10 Good

Arturo, San Juan

Liked: Cleanliness, staff & service
Boutique Hotel in Zona Colonial
Nice little boutique hotel in the heart of Zona Colonial. Close to everything (bars, restaurants, sites). They have around 8 rooms. All different in size but with private bathroom, A/C, safe and minibar. WI FI service in all property. The staff personnel is very friendly and helpful. The breakfast is eggs (sunny side, scramble or omelet) with ham and chesses. Cereals, coffee, juice and a plate of local fruits. The room is well illuminated (at least #6) and very spacious. The bed is comfortable.

8/10 Good

beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, dicey area
The hotel itself was a good value. I traveled as a single female to Santo Domingo, and I would not recommend staying in this are. I did not feel entirely safe outside of the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very noisy and could not sleep.
The hotel's location is within walking distance from the main zona colonial attraction. Our driver could not find it and it took us a while driving around to find the hotel. The room itself was nice and spacious but we did not get any sleep due to the noise from outside. It is so noisy with people drinking outside that it is impossible to get any sleep at all. The staff was friendly. It is a cute hotel if you do not intend on sleeping much.
Response from General Manager on 24 Feb 2017
Hello, Thank you for your comments, we will take your comments into account thank you very much for visiting us. regards

4/10 Poor

Rey, Los Angeles, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cold Water Ritz
I choose this hotel based on reviews and on price. Even though I paid for four nights I left after spending one night. As I enter my senior years I want a shower with warm water. I know it is the tropics. So What. I also expect the shower to drain. How much is a can of draino? The staff was friendly. The breakfast was good. The location was not bad for the historical district. Still, I would recommend spending a little more for a better hotel. This hotel is best for young people and European tourists. The only body odor I unfortunately encountered was not from the locals.
Response from rosa on 24 Feb 2017
Hello, Thank you for your comments, we will take your comments into account thank you very much for visiting us. regards

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for goid value
I only stayed one night which made the small size of the room doable. The hotel was wonderful. Friendly, professional and welcoming staff. The bathroom was quite small and there was space to put a table or shelves to provide space for toiletry bag.

10/10 Excellent

Rémi , BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very fair price
Great staff, very nice and helpful. The location is excellent: not too close from the main square (which makes it very quiet), but close enough to get there in 2 minutes. The roof is a very enjoyable place to relax and enjoy the sun! Breakfast was very good as well, and the coffee was memorable!
Response from rosa on 24 Jan 2017
Hello, Thanks for your comments, will be taken into account. You will always be welcome to our hotel. regards

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and great staff
Perfect location, great breakfast, helpful staff. We went in somewhat blind, booking from the US, but we were really happy with our choice. Great value for the $.
Response from General Manager on 24 Jan 2017
Hello, Thanks for your comments, will be taken into account. You will always be welcome to our hotel. regards

10/10 Excellent

Ana, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cute like home stay.
This is my second time in this house.It is really nice to be in a place where you feel like home...Employees are so nice and are always please to serve you all the time.. Rosa, the manager is wonderful. The breakfast is keep the same every time I go very good. IF I recomend to change something, it would be the bed which is so hard but most people like that but I have problem sleeping on a hard bed..so That would be my only complain about the hotel everything else is perfect for me.
Response from ROSA on 29 Dec 2016
Thank you very much for your comments, we will do our best to improve, you are always welcome. a cordial greeting

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Dec 2016
Hello, Thanks for your comments, they are always taken into account. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy small family hotel
Nice reception, friendly personell. Good breakfast. Airco, Price reasonable, not realtime cheap! Location is good. A lot is omwalling distance.
Response from rosa on 17 Dec 2016
Thanks for your comments will be taken into account, Greetings

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great. Value for money. It still can improve on the cleanliness part.
Response from rosa on 17 Dec 2016
Thanks for your comments will be taken into account, Greetings

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 17 Dec 2016
Thanks for your comments will be taken into account, Greetings

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Treasure
I arrived very early so my room was not ready. I was invited to have coffee/tea. Shortly after I was lead to my room. More spacious than I could have imagined. You could tell that they were all very different just by the layout. Everythign felt personal. Even down to breakfast. Eggs cooked to order how you wanted with a selection of muffins and your choice of fruit that they would cut fresh. There is a cat which I an scared of but he was nice and did not move around like he was on a hunt. Warning, they do close the front door at night so you have to bang to get inside but that let me know that you were safe once you were in for the night.
Response from General Manager on 11 Dec 2016
Hello, Thank you for your comments, they are always welcome. We do everything possible to improve our establishment. Thank you

8/10 Good

Frank, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in santo Domingo
Hotel Is charming and clean in safe area. Everything works well.
Response from rosa on 11 Nov 2016
Hello, Thanks for your comments, will be taken into account to improve our stability, we will be glad to welcome you home.

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant enough stay
A good value overall for santo Domingo. Most of the staff are great. The night guy can be off putting and acts like an over zealous cop. Sometimes bordering on rude. Kristian, Rosa and the girls are great.
Response from rosa on 3 Nov 2016
Good morning, thanks for your comments, are helpful to our establishment. Thank you

8/10 Good

Victor, Caracas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the Old City
The hotel is beautiful, all in the hotel it is restored, is colonial and you breakfast it's great
Response from rosa on 28 Oct 2016
Hello, Thanks for your comments are always welcome to our small hotel. regards

10/10 Excellent

Erick, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Incredible small hotel perfectly located in the heart of the old city
Response from rosa on 18 Oct 2016
Hello, Thanks for your comments are always welcome. regards

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel
I am a world traveler.I have stayed in very fancy hotels and flop house here in Santo Domingo and this hotel is my favorite. The quality and standard is very high and the price is fair. The people are lovely. The location is very safe and close to the zona colonial without being in your face. The rooms are well appointed and very clean. No hidden charges like many other hotels on Agoda in SD. Stay here it's the best.
Response from rosa on 18 Oct 2016
Hello, Thanks for your comments are always welcome. regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't even stay at the hotel, no where to par
Terrible experience! I called the hotel with enough time to express that I was going to have a late check in and arriving around 7:00pm, when we got there there was no parking and the streets where absolutely full of cars, I spent 2 hrs driving around and could not find a parking, I found a parking 1 mile away from the hotel and there was no way in hell I was going to walk with my luggage 1 mile, I called the hotel to express my discomfort and to tell them I was going to have to cancel my reservation and reserve somewhere else, they tell me Expedia might charge me even if I cancel to call Expedia to avoid fees, I call Expedia and tells me that hotel might charge me, I then told rep that I spoke to the hotel and they told me that it's Expedia that will charge, agent then tells me ok no worries Sr we will call the hotel and sort things out for you. The hotel then calls me back which I inform Expedia will be reaching you shortly to short out my issue, i then book the night with another hotel which was triple the price but was worth its price... guess what the next day I get charged for the room for this hotel!!! This is the worst experience.
Response from rosa on 21 Oct 2016
good afternoon, thanks for your comments on the page where relizi subject makes it clear that we have no parking. regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 14 Oct 2016
Hello, thanks for your comments and criticisms, our customers are always welcome to our hotel. regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a beautiful, the staff everything was perfect.
Response from rosa on 10 Oct 2016
Hello, thank you very much, you are always welcome. regards

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and cozy
clean, good and economical stay
Response from General Manager on 10 Oct 2016
Hello, thank you very much, you are always welcome. regards

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Quant little place, well maintained and very friendly staff with great breakfast and economical. Located in tourist desired historic Zona Colonial all in walking distance.
Response from General Manager on 10 Oct 2016
Hello, thank you very much, you are always welcome. regards

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and cozy, the staff made us feel part of a family. Breakfast was fantastic and the love they put on it is what made me fall in love with the place.
Response from General Manager on 10 Oct 2016
Hello, thank you very much, you are always welcome. regards

8/10 Good

Ray , Chicago, IL USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel, close to everything
Small boutique hotel in nice, safe location. Very helpful staff with decent facilities. Quiet comfortable room (#6) with king bed, premium cable TV with many English channels, refrigerator, good AC. Lots of closet space. Small bathroom but good water pressure in shower. No pool but rooftop jacuzzi and outdoor lounge area. Great breakfast with eggs, omelets, muffins, juices, and delicious fruit plates. WiFi in room worked perfectly. Hotel is a converted colonial house so lots of steps, no elevator. There is a 24-hour front desk. This is not a luxurious hotel, but it is safe, clean and comfortable. Finally, although personable, only a few staff members speak passable English, so be warned. (Not a problem for me since I speak Spanish.)
Bedroom, Suite #6, Hotel Portes 9
Rooftop jacuzzi, Hotel Portes 9
Response from rosa on 10 Oct 2016
Hello, thanks for your comments, you are always welcome to our small hotel.saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was in excellent conditions. Very clean. Everyone was very polite.
Response from rosa on 18 Oct 2016
Hello, Thanks for your comments are always welcome. regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to everything
Nice hotel, close to everything and the staff was very helpful
Response from rosa on 28 Oct 2016
Hello, Thanks for your comments are always welcome to our small hotel. regards

10/10 Excellent

traveler, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no complain
can't complain with this price of the room, location friendly staffs, not too bad internet
Response from rosa on 18 Oct 2016
Hello, Thanks for your comments are always welcome. regards

4/10 Poor

Ignacio, Orlando, FL

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointed
There is nothing really wrong with this hotel, just my disappointment about what they are showing in pics and what's really in person. Not even front view of the hotel are the same, rooms are very distant from what I got. I suspect they selected certain rooms for Travelocity prices and keep the good ones for walk in reservations. Breakfast was fenomenal great. Location is good for a history explorer. I cancelled my second night and was well treated by Travelocity based on my fair allegations.
Response from rosa on 10 Oct 2016
Hello, Thanks for your comment and criticism are helpful to improve our establishment.

10/10 Excellent

Fleur, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel in Colonial Santo Domingo
We stayed for two nights in this cosy hotel. The hotel is not big, and the staff is very friendly, attentive and helpful. Therefore we found that is felt much more personal than when we would have stayed in a big hotel. It was absolutely charming. The building is old, but we'll maintained. The rooms are modernized but with the charm of an old house. When we arrived I recognized a bottle of the DR's drink called Mamajuana. When I pointed at it, the receptionist poured us a glass, on the house. She didn't speak English very well, we speak Spanish very bad, but together we were able to figure out what we needed, and she helped us very well. Her sweet giggles made our stay even more pleasant. There is a very sweet house cat. I am allergic to cats, but I didn't feel a thing, so the place must be very clean. We would definitely return here if we had the chance.
Response from rosa on 18 Oct 2016
Hello, Thanks for your comments are always welcome. regards

10/10 Excellent

David an Elena, New Yoek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE AND QUIET HOTEL IN THE COLONIAL ZONE...!!!!
Portes 9 is a small Hotel close to the most important historic monuments in the Colonial Zone. Portes 9 It's like secret gem hidden in the historic area of Santo Domingo. the staff are pleasant but not to intrusive. When you wake up in the morning Ana Norka and her staff are waiting to serve your breakfast which consist of eggs any way you like them fresh coffee and fruit. cereal muffins and fresh juice are also on the menu. Ana Norka has a very sweet personality who will engage in conversation and has a very vibrant personality. she is also very accommodating. I felt very safe in this area and it was very conveniently close to everything. we would definitely consider staying at portes 9 on our next trip.