Reception
Check availability

Reviews of Setup Hotels

3 out of 5
Setup Hotels
Calle Central # 1, casi Esquina de la Av. España, Santo Domingo Este, Santo Domingo

Reviews

6.8
Rating 10 - Excellent. 26 out of 75 reviews" "
Rating 8 - Good. 15 out of 75 reviews" "
Rating 6 - Okay. 9 out of 75 reviews" "
Rating 4 - Poor. 7 out of 75 reviews" "
Rating 2 - Terrible. 18 out of 75 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Syed

Liked: Staff & service, property conditions & facilities
An Average hotel
Stayed 2 nights in May 2024

2/10 Terrible

Maria L.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First at all, this hotel was difficult to find as has not even its name displayed outside. Extremely poor customer service, room had no toilet paper, no tv program, no free minibar (as advertised), cold shower, no internet, and the manager was never available to address these issues. Next day there was no electricity and then no air conditioning in an 80 F degrees environment. A total nightmare that made me leave to a more decent place. A gave 1 star because there is no 1/4 of a star.
Stayed 6 nights in Feb 2024

2/10 Terrible

Jose D.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not the same that the showing on the pictures is dirty, in the rooms the ac not working, the bathrooms are dirty and the toiles not working well.

10/10 Excellent

Shannakay

Stayed 2 nights in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice employees very helpful, cold AC, and great location with many restaurants that's close to the airport.
Stayed 1 night in Dec 2023

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt check-in left inmediatly. Stay away from that place.
Stayed 1 night in Dec 2023

4/10 Poor

Eunice

Disliked: Property conditions & facilities
I did not have a great experience at this hotel. 1/5 experience. I pulled the sheets off my bed and the sheet covering the mattress was dirty. The hotel staff was kind and helpful though they missed informed me on what time breakfast was and when I went down I was told breakfast was over. The following day when I received breakfast it was poor. I was served a salami and cheese sandwich and the person across from me was served mashed potatoes with eggs and salami. So I believe they serve you what they have and it’s not a universal breakfast for everybody. There was no menu to choose from. I had a bad Wi-Fi connection in my room on the fifth floor room 18. The sink water would not run and the toilet seat was cracked in many places. The shower had good water pressure but the water went everywhere on the ground. The room includes a mini fridge with nothing in it and a dim lamp. Positive: The lighting in the room was good and I had a great view of the waterfront. The best thing about this hotel is the location but your stay may vary from person to person depending on the room and service they give you

10/10 Excellent

James

Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
I want you to give me a refund because i was staying 2 days instead of 3 days
Stayed 3 nights in Jun 2023

6/10 Okay

Martine

Stayed 1 night in Jun 2023

10/10 Excellent

Kamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staffs excellent customer service 👏 👌 👍 😀
Stayed 8 nights in Apr 2023

4/10 Poor

Edmundo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
La cama deteriorada y vieja. Los llavines de la ducha y lavamanos muy deteriorados y viejos Goteras del lavamanos Al ducharse, se llena de agua el baño La puerta de la terraza no cerraba y estaba desencajada
Stayed 1 night in Jan 2023

2/10 Terrible

Gregory

8/10 Good

Pedro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👍👍👍
Excellent service of all staff especially of Bety good and reliable places to stay Good job
Stayed 1 night in Nov 2022

2/10 Terrible

juan

Stayed 3 nights in Aug 2022

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very quiet, the breakfast morning so delicious
Stayed 3 nights in Jun 2022

2/10 Terrible

Mirvens

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I book the hotel with breakfast included, there is no breakfast at all not even one day that’s so unfair and crazy I don’t appreciate at all. Never go there again. And also Expidia you need to refund me the rental money ASAP please.
Stayed 3 nights in Jun 2022

10/10 Excellent

Dylan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Equipo Setup Hotels on 23 Mar 2022
Muchísimas gracias por haberse alojado con nosotros, fue un placer ser parte de su estancia . Un cordial saludo

6/10 Okay

Hunter

Stayed 1 night in Jan 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Rosette J

Travelled with partner
Liked: Staff & service
Disliked: Amenities
What I like about the hotel, it was just a place to sleep and there was a small fridge in the room which was great.
Stayed 3 nights in Sep 2021

10/10 Excellent

George O

Travelled with family
Liked: Cleanliness, staff & service
Feels like a small apartment balcony you can see the ocean
Stayed 10 nights in Aug 2021

4/10 Poor

romel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor maintenance, should not be rent to anyone
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy bueno y la atención muy buena y buena profesionalidad
Stayed 8 nights in Feb 2021

2/10 Terrible

Samuel, orlando

Disliked: Amenities, property conditions & facilities
the only thing i have to said is the owner are very nice and she speak a little bit English but the property are terrible need alot of work need to be done.no cold water no electric the bathroom are terrible.alot of lead and the room is not nice at all and food are not good but some people are nice and they dont serve breakfast in the room.the room is not great she also charge me more
Stayed 9 nights in Dec 2020

4/10 Poor

Ed, NY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Paid for Ocean View and got nothing. This Hotel should not be more than $15-$20 a day at the most... It should be a 2 star hotel. Pictures on the expedia site are EDITED. It looks like NOTHING like that.... Is nothing more than a cheap dingy motel with Friendly Staff
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and professional staff! Beach view and great location.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Not working elevator, but staff helped with bags, bath floor was flooded but they cleaned. Overall it was ok, my budget only allowed a low price night and the room was clean and I was able to rest
Stayed 1 night in Dec 2019

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was good..and we have a women..I tgink tge owner...she got 2 sons...oh My God..this women make me happy every hours,take care of me,smile with me...ow..shes Amazing,Im Working for Marriott,and my stay at this Hotel is fantastic like the Marriott Standard..thnks a lot
Stayed 1 night in Nov 2019
Response from Betty Araujo on 25 Nov 2019
Dear customer, thank you very much for taking your time to comment on the experience of your stay with us, it was a pleasure to be part of your vacation in the Dominican Republic. God bless you.

4/10 Poor

Anthony, DF

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room no was clean, whit dust, and find insect all over the room
Stayed 1 night in Nov 2019
Response from Betty on 17 Nov 2019
Dear customer, thank you very much for taking your time writing your experience with us. I'm sorry, just that I would have thanked you for telling us at the time of entry or this morning, when I asked you about how you slept, how it was ... while I served you breakfast, I asked you, that way we would have Had the opportunity to amend.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Nice place! Service is pleasant. I will recommend it
Stayed 1 night in Nov 2019
Response from Betty on 17 Nov 2019
Dear customer, thank you very much for taking your time writing your experience with us. It is of great joy to receive your comments of your experience with us, we remain at your service.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Betty on 17 Nov 2019
Dear customer, after a cordial greeting, we welcome you for taking your time writing your experience with us. We hope you come back soon.

2/10 Terrible

Verified traveller

Stayed 15 nights in Jun 2019
Response from Equipo Setup Hotels on 12 Aug 2019
Apreciado cliente, Muchas gracias por tomar de su tiempo para valorarnos, no comprendemos el motivo de su puntuación debido a que en nuestras instalaciones usted expreso algo muy distinto y no ha dejado ningún comentario que justifique su puntuación. Saludos cordiales

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice and helpful, the language barrier was a slight challenge but with my limited spanish and two staff members that spoke english everything worked out well! One thing I wish I knew ahead of time was that we could use Uber. We were told that we should use the official taxi company from the airport, but if we knew we could use uber we would have paid less than half. We would have saved so much money during the week too if we knew before our trip was half over. Overall, a great hotel!
Stayed 1 night in Mar 2019
Response from Betty Araujo on 21 Mar 2019
Dear Customer. Thank you for your comments. We are very happy to know that your stay with us was pleasant.

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a simple home away from home
This place was amazing. The room was ok just as described. The area is very lively and perfect for couples and single travelers of any age... The staff at the hotel was excellent. Juan Carlos the front desk manager was very attentive. The rest of the staff Winsin, Agustin, Stephanie, the other front desk staff and cleaning staff were all very nice and professional. I will definitely recommend this place, feels like home. BTW they have a delicious a la card breakfast very simple but fresh and made with love.
Stayed 4 nights in Mar 2019
Response from Betty Araujo on 21 Mar 2019
Dear Customer. Thank you very much for choosing us, it has been a pleasure for us to be part of your stay in Santo Domingo.   We appreciate that you have shared your experience with us and that you have recommended us to other travelers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Betty Araujo on 30 Jan 2019
¡Gracias por haberse alojado con nosotros! Es de gran alegría saber que su estadía fue agradable.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No cleaning yet end room no comfort no good the blankets is not soft
Stayed 15 nights in Nov 2018
Response from Betty Araujo on 11 Feb 2019
Dear Customer, Thank you very much for your time. We are very sorry to hear that your stay did not meet expectations. It is not usual for us this type of comment or assessment, I can not give an exact answer because your comment is anonymous, but more than happy, we are working for each day more to offer a positive experience to all our guests. Best regards,

6/10 Okay

Karina, Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities
This is a budget hotel in a centric area of the city. Area is safe, hotel is budget friendly, rooms are comfortably enough for the price. Staff was very polite and professional, specially Betty the hotel manager. Breakfast was offered for a very low price (2-3 dollars). I hate Mangu with sauté onions and fried eggs for about $2.50 dollars. I recommend this hotel, specially for budget travelers. Be realistic and do not expect 5 start hotel quality, pictures do justice.
Stayed 5 nights in Sep 2018
Response from Betty Araujo on 9 Feb 2019
Estimada Karina, Muchas gracias por haber elegido Setup Hotels para su estadía, para nosotros es de gran alegría saber que su estancia con nosotros fue agradable. Nos mantenemos a sus ordenes. Saludos cordiales,

2/10 Terrible

Felix

Disliked: Cleanliness, staff & service, property conditions & facilities
Las atenciones al es mala dos dias en la mañana no pude ballarme porque no huvo aqua pes me llebe una toalla y me bañe en casa de un sobrino mio
Stayed 7 nights in May 2024

4/10 Poor

Maribel

Disliked: Amenities
Aire con enfría ascensor no funciona ni inodoro
Stayed 1 night in Jan 2024

4/10 Poor

carlos

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Es un hotel sin mantenimiento, el personal no es tan atento.
Stayed 1 night in Nov 2023

2/10 Terrible

xiomara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo baño lleno de agua. La ducha dañada. Un mal olor
Stayed 4 nights in Mar 2023

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal
Stayed 1 night in Jan 2023

6/10 Okay

Jimmy

Stayed 1 night in Jan 2023

10/10 Excellent

Julenord, Petion Ville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy tranquilo. Aunque el restaurante no funciona, hay restaurantes cerca. Creo que le hace falta piscina.

2/10 Terrible

Jimmy, San Juan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las fotos no revelan la realidad del lugar
Stayed 1 night in Sep 2022

8/10 Good

Yamael

Liked: Cleanliness, staff & service, amenities
Cerca de la playa
Stayed 3 nights in Jul 2022

2/10 Terrible

Miguel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es el peor hotel que e visitado..,,este lugar no es hotel es un lugar muy desastroso y no se porqué expedia lo ofrece a sus clientes..nunca me avian robado mi dinero con un lugar como este no se lo recomiendo a nadie y no caigan en las mentiras de las fotos ni los servicios que ellos ofrecen,,,,
Stayed 9 nights in Feb 2022
Response from Equipo Setup Hotels on 23 Mar 2022
Que pena... impulsado por otras razones que no son el hotel. Deseamos de todo corazón que Dios todo poderoso, se haga cargo de este caso y te recompense en todas las areas de tu vida según la veracidad de lo que dices y tus reales intenciones. Un cordial saludo

10/10 Excellent

Elizbel Guzman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021