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Reviews of The Esplanade Hotel

3 out of 5
The Esplanade Hotel
Belmont Road, Scarborough, England

Reviews

7.4

Good

Rating 10 - Excellent. 90 out of 379 reviews" "
Rating 8 - Good. 153 out of 379 reviews" "
Rating 6 - Okay. 82 out of 379 reviews" "
Rating 4 - Poor. 34 out of 379 reviews" "
Rating 2 - Terrible. 20 out of 379 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of the hotel and the view. Was disappointed to find no hairdryer in the room and furniture definitely needs updating, but despite that, very clean and comfortable.
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Met and exceeded all our expectations.
Stayed 2 nights in Sep 2022

10/10 Excellent

Arturas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view great location great breakfasts
Stayed 1 night in Sep 2022

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were very helpful, especially the manager Ryan (I think his name was) nothing was too much trouble
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

The hotel seems very dated, quite shabby in parts. Really good location and would be fabulous if the hotel was up to standard. Beds very comfortable but the wooden window frames were rickety and shabby. Old bathroom too with very dated decor. The bedroom furniture had seen better days too. The reception staff were very friendly though which made our introduction to the hotel very nice. With an update this hotel could be one of the best in Scarborough. Fabulous views!
Stayed 1 night in Aug 2021

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Property in a great location, just our room needs a lot of TLC. Mattress’s in twin room we’re of very poor quality lumps and squeaky on both beds,Bathroom shabby bath panel cracked and spli.bath itself badly stained. Window had no paint on sill ( and hadn’t seen any for a long period. . Shame really as it could be made into a superb room.
Stayed 1 night in Aug 2021

2/10 Terrible

Ricky

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shambles
No room available. Service was a joke and lots of people in the same boat. Shambles. Attitude of staff was appalling.
Stayed 1 night in Jul 2021

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good location and nice walk down into town through park. The staff worked really hard and we enjoyed our stay.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before but we were in the sea facing room, it was lovely. The room we stayed in this time was on street but still had everything you needed.
Stayed 1 night in Jun 2021

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was appalling for a price of £105 per night it was not worth even half that. The bath was filthy with lime stains from the continual dripping tap . The toilet would not flush had to keep using the kettle to fill up the cistern .
Stayed 2 nights in May 2021

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Sharon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Anniversary break
The only flaw in our stay was the scaffolding around the hotel made our sea view a rather unsightly one..But room Although dated was very clean and comfortable...Breakfast was plenty of choices and our stay was pleasant and relaxing 😌
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020

6/10 Okay

V P

Disliked: Staff & service
Needs improvement.
Very basic greeting. Information regards hotel limited. Breakfast served for only 45 mins. Only one person taking order, preparing coffee and toast and orange juice along with a warmish breakfast each day (we skipped our last day, just not worth the hassle) one other staff member came after half hour but the wait was so long. No organisation at all. Dinner was 6 till 7pm rather early so we went out instead. Quite a nice hotel but needs better customer service.
Stayed 3 nights in Aug 2020

8/10 Good

Mr s a

Liked: Cleanliness, property conditions & facilities, room comfort
Staff need to cheer up and breakfast was too late
Nice place to stay,great location,good views.we managed to get a parking spot but beware you could end up about 1/2 mile away as others found out.I felt breakfast was bit late,8.45 to 9.50 when you had to check out by 10.00.bar and entertainment was good but the staff need to cheer up a bit and be a big more happier like the lady serving breakfast!!
Stayed 1 night in Sep 2020

4/10 Poor

Mike, Lancaster

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very tired and dated hotel that caters for budget coach trips. Decor was tired and like something out of an old folkes home. The rooms had old, mismatched and cheap furniture straight out of the 70s. No fridge, not even an ironingboard (we asked!) Bathroom was poor and the water pressure for the shower was non-existent. It was a trickle rather than a shower. Food was average and uninspiring and the staff, whilst pleasant enough were clearly overworked and underpaid. Its all so tragic as the place just needs some money spending on it to bring it kicking and screaming into the 21st century, at which point it could be really nice but until then we wontbe going back!
Stayed 2 nights in Aug 2020

8/10 Good

Scott, London

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel has a nice location but could do with some updating to make it really pleasant for visitors. Staff were helpful. Onsite parking is limited for the size of the hotel, there is a large council car park about a five minute walk away. Breakfast was good and comprehensive. Good location in terms of exploring Scarborough on foot and in a quieter part of the town.
Stayed 1 night in Aug 2020

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely seaside hotel
The hotel was really nice, very clean and comfortable and the staff all friendly and helpful. Parking is very limited, but there is a pay and display close by if no street parking can be found. Overall very nice and would happily return
Stayed 1 night in Aug 2020

6/10 Okay

Alex, Derbyshire

Liked: Cleanliness
Clean room to stay in. Near the South Bay but up the hill. The hotel is very geared towards coach trips and very dated. Staff on reception were not very welcoming/helpful. Breakfast was okay - ladies here were lovely. In need of updating. Carpark was small but we managed to get a space. I believe there was road parking also.
Stayed 2 nights in Aug 2020

10/10 Excellent

Angela or Mark T.

Liked: Cleanliness
Great views from Hotel
Great location, our room was a bit dated but clean and comfy beds. It looks like they are in process of doing it up so would definitely return. Staff very friendly and lovely outside patio seating area
Stayed 2 nights in Jul 2020

6/10 Okay

Luz, Blackpool

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Downstairs was great. We weren’t told what time breakfast was but a quick ask did the trick. Bar is great however the rooms are very dated. My mums looked like it had a kick of paint. Ours was cracked paintwork. The door had a screw where part of the bolt was off and there was a stain on the floor. It would look stunning if it was done up. We had 2 double sea view rooms. One was great ours you had to peek round the corner to see it. The bath had to be filled from the shower as you couldn’t change it but the shower itself was very powerful. Mixed bag really and with a bit of tlc could look amazing
Stayed 2 nights in Aug 2020

6/10 Okay

Shirley

Travelled with family
Disappointed generally. We were told nothing about breakfast timings and procedures. There was no information in room either. We went for breakfast at 7.15 only to be told it was at 7.45 and when we went again we were told as we weren’t on Daish’s coaches our breakfast was at 8.30. I complained about this so was allowed to eat in a corner. We had to ask for milk and was given a very small jug for cereals. Had to ask for more and then had to ask for more again for the coffee. Then our breakfast came, the egg was like rubber and yolk less. Rest was chucked around plates. Then we had to ask for butter for toast. Rubbish experience all told. The room was a bit dingy and needs updating but that’s like most Scarborough hotels really.
Stayed 1 night in Aug 2020

2/10 Terrible

graham, sheffield

Travelled with family
Disliked: Cleanliness, staff & service
the best thing was the view from our room the bad points were parking such a big hotel and only 14 car park spaces the breakfast was down in the ball room not in the conservatory as shown on the website the breakfast wasnt very good the first day coffee was like water improved th next day starter came as same time as the full english
Stayed 3 nights in Aug 2020

4/10 Poor

Janet, Doncaster

Travelled with partner
Disliked: Amenities, property conditions & facilities
Chose hotel for location and great view over Scarborough and harbour. Car park small - could get blocked in. Threadbare treads on stairs, other public areas well maintained; good social distancing measures. Had requested sea view, but 3rd floor room was at back with view over street. Was hot so a sash window was dangerously wedged open with a block of wood. Bed was clean and comfortable. Rest of furniture - unfashionably distressed – from 70s; very tatty; wardrobe door hinge broken. Had to dust inside drawers before we could use them. No hairdryer. Asked 3 TIMES at reception. Different excuses: “they are kept down here – will send one up; there should be one in drawer (had I looked?);housekeeping said it’s in the drawer”. On last day, lady checking room kindly went to fetch one. Poor communication on reception. In contrast, housekeeping and restaurant staff efficient and friendly. Great view from restaurant; had a prime table for dinner. Food was fine, inexpensive -unlike the bar prices. Whereas I don’t mind child portions, my husband prefers more on his plate. Fortunately, we weren’t napping as I heard a buzzing sound, opened our door to listen, unsure if it was a fire alarm. Was louder on lower floors. False alarm, but there were no checks done to ensure everyone was outside. A MAJOR safety concern. I do not find fault all the time;usually let the odd thing slide, but too many negatives to ignore. Hence we will not stay here again or recommend it to others.
Stayed 3 nights in Aug 2020

6/10 Okay

Maureen

Disliked: Property conditions & facilities
Needs an update
Badly in need of a update basic fixtures and fittings quality of food snacks and bar prices etc very reasonable
Stayed 1 night in Aug 2020

8/10 Good

Anthony

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Could have been better.
At first struggled with parking but was to be expected since it was pretty busy. Checked in fine. not much choice on the food menu as they were waiting for a food delivery. Once in room it didn't look like it had a deep clean as there was dirty tissues under the bed, TV stand was dusty along with a petrol lighter which had been left next to the TV. Wallpaper was hanging off all over the room. Tiles in the bathroom were hanging off walls. Window was covered in black mould and paint was flaking off. Breakfast in the morning we were the first people there 8:45 and had our order taken first... We were the last to receive our food at 9:30 after our 6th attempt asking the lady serving the food who then had to retake our order, eventually. It was nice for one night but would not have been able to stay in that room any longer than that. In the lobby/bar area, staff, waitresses were all polite, clean and helpful. Room and breakfast ruined the stay for us, and it is not likely we will return which is a shame as the hotel has lots of potential and the views for the outside seating area had a beautiful view and it was in a nice location to walk to town/beach. I have attached photos of the room below.
Stayed 1 night in Aug 2020

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid hotel at all costs. It is tired run down and needs bulldozing
Stayed 4 nights in Aug 2020

10/10 Excellent

Lisa, North East

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room with sea view. Hotel was organised to take Covid into account (sanitisers, distancing etc) and room was clean and comfortable.
Stayed 1 night in Aug 2020

6/10 Okay

Graham

Liked: Cleanliness, room comfort
Staff were all polite and helpful ....Room paper hanging off wall toilet roll holder fell off wall and shower didnt work ....TV broke but was changed by nice guy working on reception then he was on bar then came to my room to change TV bless him. Breakfast tried to buy but single nice lady was on her own took 40 mins to get cup of tea then room was packed with customers too many for her to deal with so l gave up and told reception she needs help. But l would stay here again just needs updating in areas but was local to beach. Staff were all great also. Cheers
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2020

8/10 Good

Eeloflove

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room (119) has the best view of the South Bay in Scarborough
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location but rooms are a little old and dated
The location was great but the hotel was a little run down. Our room felt dated and old. Our shower also didn’t work but they gave us access to the next room, which also felt dated and old. But the staff accommodated and made our stay better.
Stayed 1 night in Jul 2020

8/10 Good

Darrandurass, Cheadle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with stunning views over the south beach and down to the harbour Furnishings alittle dated however clean Situated on hill so a lot of walking required,easy going down not so easy coming up however choice of steps or slopes for going up or down Terrace with stunning views to enjoy a drink on Pleasant Staff A good mid range hotel
Stayed 3 nights in Jul 2020

6/10 Okay

BRIAN

Liked: Room comfort
Disliked: Property conditions & facilities
Very run down.good view. Breakfast ok but table service due to covid and very short time span 830 until 900.
Stayed 2 nights in Jul 2020

10/10 Excellent

Seb, North Yorks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views and service, visited on the 4th July so despite just reopening we had a lovely time.
Stayed 1 night in Jul 2020

2/10 Terrible

John

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you very much for your fabulous rating, we hope to see you again on your next visit to Scarborough.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you very much for your fabulous rating, we hope to see you again on your next visit to Scarborough.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Value for money
It’s looking a bit tired decor wise, but the room was nice except for the tiny bathroom, and the staff were good. Good value for money.
Stayed 4 nights in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you very much for your great review, we hope to see you again on your next visit to Scarborough.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you very much for your fabulous rating, we hope to see you again on your next visit to Scarborough.

4/10 Poor

Peterbradley, Freckleton preston

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Ask for low easy access room for partially sighted person ,and got one on fourth floor and furthest away ,step in to a 70s bathroom and wanted more money for low floor ,not good ,no wonder it has gone in to liquation
Stayed 2 nights in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
As the new owners we are very sorry to read of the experience you had under the previous owners. We are making some changes to the way the hotel operates and we hope that you will consider returning again in the future to see the improvements for yourself.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very enjoyable stay. The restaurant is excellent with a wonderful view over the South Bay.
Stayed 3 nights in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you for your excellent review. We hope to see you again soon

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A very pleasant few days at The Esplanade.
I just booked this Hotel as a spur of the moment thing with my 15 y/o Son. The twin room with sea view was basic but functional. Everything worked and it was clean. At £150 for the 3 nights I thought it excellent value. Worth the extra £20 for the sea view although more side sea view really but the view looking over to The Grand Hotel and Scarborough sea front was wonderful to just gaze at with a coffee or a beer. We did not eat at the Hotel but enjoyed a drink in the bar in the afternoon for an hour. The Staff were always friendly and helpful. Overall we were very impressed. The only down side was the TV in the room was small but I stood really close to it to watch England v Wales which gave it a "Big Screen" effect haha However the TV had a DVD function so we could watch films in the evening as my Son does not like going out when its dark. Would I stay there again ? Yes :)
View from room 232 right window.
A nice pint in the bar after my Son tested his vintage camera around Scarborough.
Room 232
The only downside was the small TV. The beds were comfy enough though.
Stayed 3 nights in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you very much for your super review, we hope to see you again on your next visit to Scarborough.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you very much for your fabulous rating, we hope to see you again on your next visit to Scarborough.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from The Esplanade Hotel on 25 Mar 2020
Thank you very much for your fabulous rating, we hope to see you again on your next visit to Scarborough.