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"Beautiful view of the harbour located near the main road into town and very near Castle Dunollie,The rooms were clean and modern with vaulted celings and very comfortable beds however the elevator was abit clostrophobic, i would also encourage any Management reading to adjust the door tensioners so they close properly behind the guests and maybe look at the window fixings but break fast was great, haggis included and all staff friendly and hospitable, the parking was abit tight but found public car park close by next to very friendly small pub with live music which stayed open late,in all a lovely old building in a great location with friendly staff,thank you for your service "

"Just perfect and the restaurant is so good!"

"Breakfast was excellent room was absolutely amazing. Clean and spacious. "

"Great little family owned hotel! The owner was super nice, the room was spacious, clean and beautiful. Highly recommend."

"Good central location"

"The room was clean and comfortable but very dark, nothing like that shown on the website. There was no information about the hotel or surroundings in the room or anywhere on display in the hotel. The pool area did not appear to be cleaned regularly as the same pieces of paper and leaves were on the floor by the jacuzzi and steam rooms for the 5 days we were there. The hotel grounds were pleasant for walking with lots of trails but poorly signed. "

"Breakfast menu was great, nice spot to eat by the river. The room and areas were all clean, good spaces and quiet. Staff were amazingly friendly and helpful. "

"Overall, we had a good stay at The Garrison and most aspects of the hotel were positive. The location is excellent for exploring Fort William, and the main facilities were clean and well presented. Apart from parking, everything else met expectations and the staff were generally helpful. However, there were a few downsides. The single sofa bed was very uncomfortable and not suitable for a good night’s sleep. Also, there was ongoing construction work which started quite early around 8am — this was a bit disruptive, especially if you had the window open as some dust could come into the room. Another small inconvenience was the access to reception. Having to go through multiple doors made it feel less straightforward than it should be, especially when arriving with luggage. Overall, a decent stay with a few areas that could be improved to make the experience much better."

"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."