Jeddah Hotel Guide - Serafi Megamall hotels in Jeddah, Saudi Arabia.

"We feel so lucky to have found this hotel! The staff were so nice! Hospitable and kind. Obviously service is a huge deal here - everyone from housekeeping to front desk to restaurant staff were amazing. Food and 24 hr room service was superb. Rooms are quiet and with great AC. Close to large supermarket. ~15 mins to airport by uber. We will definitely stay here again. C"

"The room is clean staff are supportive I had a great time with you "

"The customer service sucks. None of the receptionist have a smile in their face nor do they know what they’re talking about. The hotel itself is really pretty and modern. There’s barely anything to do. Definitely try to find a hotel that’s closer to downtown Jeddah. "

"No shop around…"

"The internet access is good and shopping near by is an up."

"The stay was great. High-value for money. The rooms were clean and well-decorated. The staff were welcoming, helpful, and friendly. A hypermarket right next to the hotel."

"The apartment itself was spacious and the price was excellent. Unfortunately, I had to request towels, as there were none. Requested 4 bath towels for 4 people, but was only given 2 bath towels. I noticed the fridge in both places we rented in Saudi were unplugged upon arrival. Laundry machine does not really dry your clothes (it is a one in all, but not good at drying). They had one roll of toilet paper. They seem to still be renovating as there were wire outlets pulled from the walls (they were safe, no worries about getting electrocuted). They did not answer my emails not my phone calls. Finally they answered my relative's WhatsApp Saudi number phone call. That was stressful as I had to also involve Expedia customer service since my check-in was going to be after 1 am. The area is safe, but not a great neighborhood. We realized that the main door to our apartment would not lock. Again, probably from new renovations. We did not notify the front desk (there was someone there 24 hours and a bell person). We just know how safe Saudi is and left the apartment unlocked as we were too busy to have someone come up and fix it during our short stay. We did inform them on checkout that you can just push the door inward and no key is needed. Would I stay there again? For the price and size, I would. It was close to a lot of things and has great potential for improvement. "

"Old hotel, not good service "