Shadoxhurst Hotel Guide - Hotels with Pool in Shadoxhurst, Ashford

"My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night. "

"Lovely hotel, good location and great service."

"Rooms need updating they needed tobe upgrading insome areas staff where brilliant "

"Everything was dirty , the room had an awful smell and we couldn’t wait to leave "

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"I love this place - it is charming and peaceful and the staff are very helpful - in particular Rebecca who goes out of her way to help . "

"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"

"Property makes an great impression on arrival. Easy parking. Warm welcome at reception. Lovely decor. Comfy bed. Even better if- noisy macerator from a nearby room disturbed our morning! "

"The hot tub was warm enough, but the pool with the jets on the side. When they are activated the chlorine was very strong and made our eyes sting. "