Shaftesbury Holidays

We had a good stay and an excellent sleep which made our weekend in London more enjoyable

Rooms were cramped with many stains on the carpets, and smelled old and musty despite being a newer hotel. Despite emailing the hotel many times to confirm the breakfast buffet would be able to accommodate our dietary restrictions and allergies, and receiving confirmation it would, when we arrived we found there were no options available for gluten free or lactose free at the breakfast buffet which we paid for in advance. Food and beverages were constantly running out during breakfast which became an ongoing joke amongst the guests, and the hotel was understaffed meaning people had to wait a long time for food. The outdoor garden was a nice feature, however on multiple occasions it was booked for private events so it was unavailable to guests. It felt like they were still figuring out the operations.

Only one problem, and this, unfortunately, is quite a common one for hotels, - no possibility for a window to be open, even a little bit.

Great location, clean rooms. However, as the hotel is located above a pub it is noisy and hard to sleep on Friday and Saturday nights. We could hear the pounding music which made it hard to sleep. There is no hotel common area or prescription area….. price reflects what you get.