Fairmont hotels in Shanghai, China

" Beautiful hotel with exceptional service and excellent staff "

"Hotel is clean and up to standards. Service staff are helpful. Some of the staff understand and speak basic English. Good location, its just beside the new world emporium and within walking distance to nanjing pedestrian road."

"Good location "

"Look, I know this is a five star hotel, so you would expect good service… but these guys are absolutely excellent. We arrived on an early flight at 8.30am but they upgraded us so we could check in early for a nap… but only after we had breakfast (breakfast in the morning of arrival is a new one on me!) Flawless, chic and a breakfast so good i don’t even know what to say about it."

"Everything was perfect "

"Convenient location, walkable to restaurants and shopping, few mins walk to Yu Garden."

"Excellent location, beautiful well-maintained property, high standards of cleanliness, and professional service, especially Jackson at reception, Tom at the concierge and the ladies in housekeeping.My family very much enjoyed our stay and look forward to returning."

"When I arrived, I was told that my reservation information was not available and the front desk could not check me in. I could only communicate with the reservation website staff through the APP, which took about an hour to resolve. Fortunately, I was upgraded in the end, which slightly relieved my unpleasant mood."

"Convenient location; near to train station, tour bus stop, local eateries, walking distance to shopping. Good service by hotel staff; smooth check-in/out, helpful concierge Clean and spacious room, well-maintained facilities. We also received a special gift because it’s the hotel 20th anniversary 😊"