Shap Holidays

Hotel was clean,staff friendly and helpful, only fault was very noisy with others slamming doors early hours, was cold more pillows needed

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

Mattress was awful, my room at the back stunk of weed. Mattress was thin and you could feel the springs. In essence, you get what you pay for but avoid and pay a few £ more for a Travelodge. Couldn’t recommend it less, avoid.

Nice hotel, lovely stay for the weekend close to everything. All the staff were very friendly and helpful with our queries