Shark Bay

The hotel is extremely disappointing, especially considering all the positive reviews and its high rating. The hotel refuses to provide guests with bottled water or other bottled drinks, claiming that this is part of their environmental policy. In my opinion, this has nothing to do with protecting the environment and feels more like an attempt to cut costs, especially considering the high price we paid for our stay. We even saw staff providing bottled drinks to guests after receiving tips. The food was also very disappointing. Once certain dishes ran out, they were not replenished, and guests were simply told that the food was already finished, sometimes within the first hour of the meal. I also waited more than an hour to receive clean towels, which is unacceptable for a hotel of this level. In my opinion, this hotel is a real waste of potential. The property itself looks beautiful and clean, which makes the poor service, food, and overall experience even more disappointing. It could be a great hotel, but unfortunately, the service and management do not live up to its appearance or its high rating.

We thoroughly enjoyed our recent vacation. The resort boasts impeccably clean rooms and swimming pools, exceptional service from friendly staff, and an extensive variety of delicious food. We highly recommend Sultan Gardens Resort and would happily stay there again."