Sheerness Holidays

The room was nice and big and was cleaned well, however beds a bit hard, and sink needs renewing. Breakfast was lovely, we also had an afternoon tea which was nice. We used the hotel spa facilities which were not the best but acceptable for the price. the cleaning of the spa area however could be improved. We enjoyed a treatment in the spa which was very good, and staff in the health club very friendly and helpful.

Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.

Location at the Airport, good breakfast, would have been 5 star, floor in room very creeky floorboards.

Beaverbrook is beautiful. But service (despite plenty of staff) is simply too inconsistent/ poorly trained for the price. Examples include a waitress in the deli being harsh with our 4 year old for sitting in her knees to reach the table, being told to wait 2 minutes for our table but being forgotten for 20 minutes, a room which was much too hot (an resulted in an uncomfortable night) despite having asked for it to be turned down (and told that it had) and promises of things being sorted which weren’t. All left a slightly sour taste.