Front of property – evening/night

Reviews of Mercure Sheffield Parkway

4 out of 5
Mercure Sheffield Parkway
Britannia Way, Catcliffe, Sheffield, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 383 out of 805 reviews" "
Rating 8 - Good. 309 out of 805 reviews" "
Rating 6 - Okay. 71 out of 805 reviews" "
Rating 4 - Poor. 29 out of 805 reviews" "
Rating 2 - Terrible. 13 out of 805 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trudie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing breakfast
Stayed 1 night in Apr 2024
Response from Reception Team on 28 Apr 2024
Dear Trudie,We're truly sorry to hear that your breakfast experience fell short of expectations. Your satisfaction is our priority, and we'd appreciate any specific feedback you can provide to help us enhance our offerings. Thank you for bringing this to our attention.

10/10 Excellent

Alexander

Travelled with family
Handy for motorway
Stayed 1 night in Apr 2024
Response from Shelbie on 21 Apr 2024
Thank you for sharing your delightful experience!

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to. Ideally situated for Meadowhall, Park and Ride and iceSheffield. Staff were amazing.
Stayed 2 nights in Apr 2024
Response from Reception Team on 14 Apr 2024
Dear Gavin,Thank you so much for your wonderful review! We're delighted to hear that you found the location of Mercure Sheffield Parkway Hotel convenient and that our staff made your experience enjoyable. We strive to provide excellent service and create a welcoming atmosphere for all our guests. We hope to welcome you back soon!

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy guests above. Doors could do with slow closers fitted to stop them slamming.
Stayed 1 night in Mar 2024
Response from Reception Team on 1 Apr 2024
Dear Kevin,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by noisy guests and the slamming doors. We will address this issue promptly by looking into installing slow closers to minimize noise disturbances. Your comfort is important to us, and we appreciate your input in helping us improve our services. If you encounter any further issues during your stay, please don't hesitate to let us know, and we'll do our best to make it right. Thank you for choosing to stay with us.Kind RegardsReception Team

2/10 Terrible

Elena Daniela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a double bedroom and I’ve received two singles put together causing a crease down the centre. Very annoying.
Response from Shelbie on 6 Apr 2024
I'm sorry to hear about the inconvenience you have had with your room.All our beds are zip and link beds at the Mercure Sheffield parkway hotel in the case that we need to have more twin rooms. However if you book our queen beds these are 1 mattress and do not zip open.Constructive feedback can help the hotel to improve its services for future guests so we will take this on board

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception team on 3 Mar 2024
Thankyou for taking the time to review the hotel

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shelbie on 15 Feb 2024
Thankyou for taking the time to leave us a review of the Mercure Sheffield Parkway

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from Shelbie on 8 Feb 2024
It's great to hear that the hotel has a convenient location, as this can often be a major factor in choosing accommodation.

8/10 Good

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reception Team on 6 Feb 2024
Dear Kerry,Thank you for your kind review. Hope to see you again in the future.Kind RegardsReception team

6/10 Okay

Westley

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The wardrobe in our room looked like it was going to fall over at any moment. Breakfast was cold, slow and limited. Most of the safe were really lovely.
Stayed 1 night in Jan 2024
Response from Shelbie on 8 Feb 2024
It sounds like you encountered several issues during your stay at the hotel. The unstable wardrobe is a safety concern and should be addressed promptly by hotel maintenance to prevent any accidents or inconvenience to guests.Cold, slow, and limited breakfast service is disappointing and doesn't meet the standards expected by guests, especially when paying for accommodation that includes breakfast.Despite these issues, it's positive to hear that most of the staff were lovely. Friendly and attentive staff can help mitigate some of the challenges guests may face during their stay.

6/10 Okay

Lucie

Basic. Nice receptionist, moody breakfast
Receptionist was really lovely and helpful throughout - like advising on how to get a taxi back from the arena without getting stuck in traffic! Quite a lot of stains in room, floor, curtains etc. The breakfast was very disorganised. It was busy but that should have been predictable. Only two staff on, receptionist was multitasking and friendly, but the person in charge of the breakfast seemed to try to look busy rather than making sure there were cleared tables, glasses for the drinks station, people arriving. She was really abrupt. Everyone is understanding for overrun staff if it’s rammed if you smile/friendly but she just looked moody and was being short with people.
Stayed 1 night in Jan 2024
Response from Shelbie on 8 Feb 2024
It sounds like the receptionist provided excellent customer service by being helpful and offering useful advice regarding transportation. However, it's unfortunate that there were some issues with cleanliness in the room and disorganization during breakfast.Regarding breakfast, additional training for staff and implementing better systems for managing busy periods, to improve overall guest satisfaction. Feedback like yours can be valuable for hotels to identify areas for improvement and enhance the guest experience in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on 6 Feb 2024
Dear Anonymous,Thank you for your kind review. Hope to see you again in the future.Kind RegardsReception team

6/10 Okay

Jon

Stayed 1 night in Dec 2023
Response from Ben on 23 Jan 2024
Dear Jon,thank you for your rating of Mercure Sheffield Parkway, although we are dispointed to see that your stay was not as good as it should have been. I hope that we can look forward to welcoming you back to the hotel again in the future where you will experience a great stay.Regards,Ben

10/10 Excellent

Bria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Really lovely hotel. Very nice staff who were helpful. Room was cleaned immaculately and very well furnished. Would 100% be coming back to this hotel
Stayed 1 night in Jan 2024
Response from Ben on 23 Jan 2024
Dear Bria,thank you for your great review of Mercure Sheffield Parkway and I will be sure to pass your feedback onto the team, especially the housekeeping team. We look forward to welcoming you back to the hotel again in the future.Regards,Ben

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ben on 23 Jan 2024
Dear Matt,thank you for your great rating of Mercure Sheffield Parkway and we look forward to welcoming you back to the hotel again in the future.Regards,Ben

10/10 Excellent

Rhodri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will be booking again next year when I visit the Utilita arena
Stayed 1 night in Jan 2024
Response from Shelbie on 17 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shelbie on 17 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Shelbie on 17 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed after visiting friends and family as the hotel is perfectly situated close to the motorway (bit not noisy). Check in easy and room was a good size and clean. Breakfast a good variety and plenty on offer. All in all a great stay
Stayed 1 night in Dec 2023
Response from Reception Team on 29 Dec 2023
Dear Carol,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our Mercure Sheffield Parkway hotel's location, ease of check-in, spacious and clean rooms, and the variety of breakfast options all contributed to making your stay enjoyable. It's wonderful to know that you had a great overall experience. We truly appreciate your kind words and look forward to welcoming you back on your future visits! Safe travels!

10/10 Excellent

Kondwani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was good happy with the place
Stayed 1 night in Dec 2023
Response from Reception Team on 27 Dec 2023
Dear Kondwani, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

6/10 Okay

Christina

Travelled with partner
The servicing of room was poor. Breakfast was poor. The cooked breakfast was dry and cold, for a cost of £12 was very poor value. The fresh fruit salad was poor as the orange slices still had the peel on. We have stayed in other Mercure hotels and had better breakfast. On the positive side all the staff we dealt with were polite, friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Shelbie on 17 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. I will share your comments with our team and kitchen team about the breakfast I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Iona celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shelbie on 17 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient ane comfortably
Clean and comfortable. A good stay.
Stayed 1 night in Dec 2023
Response from Reception Team on 7 Dec 2023
Thank you for your review! We hope to see you again in the future. Kind regards, Reception Team

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was ok, had a room on the second floor at the back. I didn’t get much sleep as there is a shipping container company at the back of the hotel loading trains all night bang shang -a-lang.
Stayed 2 nights in Nov 2023
Response from Ben on 15 Dec 2023
Dear Robert,I'm truly sorry to read about the disruption caused by the noise from the shipping container company during your stay at the hotel. It's understandable that the disturbances affected your sleep and overall experience, for which I apologise. Your comfort and esperience are key for the hotel, and I apologise for any inconvenience or discomfort that this situation caused you. Your feedback is valuable, and we are looking at measures to prevent this issue long term.Kind regards,Ben

8/10 Good

taylor

Business traveller
Liked: Staff & service, amenities
Very noicey at rear due to loading trains starts at 5am
Stayed 4 nights in Nov 2023
Response from Reception Team on 1 Dec 2023
Dear Taylor,Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience caused by the noise from loading trains starting at 5 am.We understand the importance of a peaceful environment for our guests and are actively looking into ways to address this issue. We are working with the relevant authorities to explore potential solutions and minimize disruptions. We are committed to ensuring a positive experience for all our guests and will do our best to make your stay more comfortable. Thank you for your understanding.

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the hotel as a stopover for shopping at Meadowhall. Very convenient for this purpose, otherwise is on an industrial estate, so a bit out of the way. Comfortable and clean.
Stayed 2 nights in Nov 2023
Response from Reception Team on 2 Dec 2023
Dear Debra,Thank you for choosing our Mercure Sheffield Parkway Hotel hotel for your shopping stopover at Meadowhall! We're delighted to hear that our location proved to be convenient for your specific purpose. While we are situated on an industrial estate, we're glad you found the accommodations comfortable and clean. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future, whether for another shopping excursion or any other travels.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming, remember me. Bar service great , room nice and clean. Breakfast good
Stayed 1 night in Nov 2023
Response from Reception Team on 2 Dec 2023
Dear Steve,Thank you for your kind review! We hope to see you again in the future. Kind regards, Reception Team

10/10 Excellent

Mandy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception team on 23 Nov 2023
Dear Mandy,Thanks for your kind review for your stay at Mercure Sheffield Parkway Hotel. Hope to see you again in future!!!

10/10 Excellent

Colin

A clean hotel with a ver
Stayed 1 night in Nov 2023
Response from Reception team on 23 Nov 2023
Dear Colin,Thanks for your kind review for your stay at Mercure Sheffield Parkway Hotel. Hope to see you again in future!!!

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception team on 23 Nov 2023
Dear Dean,Thanks for your kind review for your stay at Mercure Sheffield Parkway Hotel. Hope to see you again in future!!!

10/10 Excellent

Kolawole Abayomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from reception on 30 Oct 2023
Good Morning Thank you hope you enjoyed your stay with us and hope to see you again Kind Regards Reception team

10/10 Excellent

nigel

Stayed 1 night in Oct 2023
Response from Reception Team on 25 Oct 2023
Dear Nigel,Thank you for your review! We hope to see you again in the future. Kind regards, Reception Team

4/10 Poor

Ruth

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on 17 Oct 2023
Dear Paul, Thank you for the great review for your stay at Mercure Sheffield Parkway Hotel . It is always a pleasure to receive positive feedback.

10/10 Excellent

Bronwyn

Stayed 2 nights in Oct 2023
Response from Reception Team on 13 Oct 2023
Dear BrownynDear April, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Reception Team on 29 Sept 2023
Dear Robert,Thank you for the great review of our Mercure Sheffield Parkway hotel! We are glad that you enjoyed your stay and I will pass this feedback on to management. Kind Regards Reception Team

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Reception Team on 20 Sept 2023
Dear Samantha, We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Reception Team

4/10 Poor

Chris

Business traveller
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Reception Team on 20 Sept 2023
Dear Chris, We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Reception Team

8/10 Good

charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel
Hotel was quiet, not many guests staying that night so perfect that point of view. If other guests are noisy then that can ruin a nights sleep. Room was spacious and clean and comfortable but the air con was not working which was hugely disappointing given the current heatwave. I turned the dial down to 5 degrees as advised but made no difference. We were offered another room earlier in the evening but felt too late to change once we realised the air con definitely not working. Breakfast was good and staff friendly
Stayed 1 night in Sep 2023
Response from Reception Team on 12 Sept 2023
Dear Charlotte,Thank you for taking the time to share your experience with us for your stay at Mercure Sheffield Parkway Hotel. We appreciate your feedback as it helps us improve our services.We're pleased to hear that the hotel was quiet during your stay, which is indeed a plus when it comes to a peaceful night's sleep. However, we understand your disappointment with the air conditioning not working, especially during a heat wave. We apologize for any discomfort this may have caused and will address this issue to ensure it doesn't happen in the future. It's great to know that you found the room spacious, clean, and comfortable, and we're glad you appreciated the offer to change rooms, even though it came a bit late. We'll work on improving our response time for such issues in the future. We're pleased that you enjoyed the breakfast and found our staff friendly. Your comments are valuable to us, and we hope to have the opportunity to provide you with a flawless stay on your next visit. If you have any further suggestions or concerns, please don't hesitate to let us know.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel - avoid the railway side rooms
The hotel was good, very clean and comfortable. Excellent but our stay was spoiled because our room backed onto the railway freight container loading track. Loading and unloading until after 11 pm and starting again at around 05 am with bright working lights and noisy container lifting equipment.
Stayed 1 night in Sep 2023
Response from Reception Team on 9 Sept 2023
Dear Michael,Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you found the hotel to be clean and comfortable; however, we're truly sorry that your experience was marred by the noise and disruptions from the nearby railway freight container loading track.We understand how important a peaceful night's sleep is for our guests, and we apologize for falling short in this regard. We will certainly investigate the situation and explore ways to minimize any disturbances caused by the nearby railway operations.In the future, please don't hesitate to inform our front desk staff of any issues during your stay. They are available 24/7 and would have been more than happy to assist in finding a solution or possibly relocating you to a quieter room if available.We appreciate your valuable feedback, and it helps us improve our services and facilities. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another opportunity to provide you with a more peaceful and enjoyable stay in the future.Thank you for choosing our Mercure Sheffield Parkway hotel, and we look forward to serving you again.

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Reception Team on 6 Sept 2023
Dear Karen,Thank you for the great review of our Mercure Sheffield parkway hotel! We are glad that you enjoyed your stay and I will pass this feedback on to management. Kind Regards Reception Team

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern clean hotel in quite commercial park
Modern clean hotel in quite commercial park. Very near to motorway, but no problem ith traffic noise. Could do with more vegetarian options on the dinner menu
Stayed 1 night in Aug 2023
Response from Reception Team on 25 Aug 2023
Dear Mike,Thank you for taking the time to share your experience for our Mercure Sheffield Parkway Hotel We're thrilled to hear that you enjoyed our modern and clean hotel, as well as the convenient location near the motorway. We truly appreciate your feedback regarding the dinner menu, and we'll definitely take your suggestion about adding more vegetarian options into consideration. Your input helps us improve and cater to the diverse preferences of our valued guests. We hope to welcome you back soon for another pleasant stay!

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception Team on 15 Aug 2023
Dear Jane, We very much appreciate your comments regarding your stay at Mercure Sheffield parkway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peter Kay trip
Very pleasant stay in mercury parkway staff were friendly and helpful hotel was clean and food and drinks were very good will definitely recommend this hotel
Stayed 2 nights in Aug 2023
Response from Reception Team on 15 Aug 2023
Dear Peter, We very much appreciate your comments regarding your stay at Mercure Sheffield parkway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 Excellent

Belinda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed for a visit to Utilita Sheffield arena. About 5 mins drive away. Hotel was clean, staff friendly and a good breakfast.
Stayed 1 night in Aug 2023
Response from Reception Team on 13 Aug 2023
Dear Belinda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please ask for a room on the front and we will accommodate for you.

6/10 Okay

Lee

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception Team on 14 Aug 2023
Dear Lee, Thank you for the great review of our hotel!! We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the right location for us and the hotel is in excellent condition. Check in went very smoothly and the room/facilities were great. The cost was also very competitive in my opinion.
Stayed 1 night in Aug 2023
Response from mercure team on 11 Aug 2023
Hello Chris,Thank you for your excellent review of our hotel, we hope to see you again soon!mercure sheffield parkway team

8/10 Good

Shaq

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception Team on 4 Aug 2023
Dear Shaq, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 Excellent

Louise

Stayed 1 night in Jul 2023
Response from Reception Team on 30 Jul 2023
Dear Louise, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reception Team on 29 Jul 2023
Dear Rebecca, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team