Shinglehouse Hotels

"Always clean and comfortable. Very enjoyable staying at Hemlock."

"Room was very clean, upgrades were very nice. Always loved staying there."

"Room was clean, temp was good, water was hot. No issues with the staff and the breakfast was good. Most of the outlets in my room were loose and did not charge my phone."

"Was very nice. Nice parking, clean rooms, good breakfast. "

"The property appears to have been enhanced within the last several years--carpets, cabinets, lobby, lounge/restaurant. Our particular room had very stained shears on the windows, and the tub could benefit from new caulking as well as ceiling repair. Breakfast was a bit less than the typical included choices for these types of hotels (no fresh fruit, no yogurt)."

"Breakfast was absolutely wonderful enjoyed it all the staff was very friendly and helpful parking was well lite and easily accessible "

"Stayed for 1 night as a stop of a road trip with my puppy and husband. Tje hotel was very clean. The front desk staff was so friendly and helpful. The room was huge and bed was very comfortable. Made traveling with my dog so easy and relaxing. "

"Breakfast was fine and the workspace was adequate. "

"I am extremely disappointed with my recent stay at Westgate. Upon arrival, the experience started off poorly due to a complete lack of available parking. While the front desk manager was courteous and helpful—explaining that we could text the front desk for assistance and request housekeeping as needed—the actual experience did not reflect what was promised. On our first day, we visited one of the pools and found the hot tub filled with children clearly under the posted age limit (signage stated 14+). This created an uncomfortable and inappropriate environment. We contacted security, but no one ever responded. As a result, we were forced to leave the pool area altogether. Even more concerning, especially during a busy Easter weekend, there were no lifeguards on duty at any pool. This is a serious safety issue and completely unacceptable given the volume of guests. The following day, we attempted to use another pool, only to find that the jacuzzi was not operational. Housekeeping was another major issue. Despite booking four rooms totaling over $6,000 for a 7-day/6-night stay, we were told we would have to pay extra just to have our rooms cleaned. This directly contradicted what we were told at check-in. When we requested even a one-time courtesy cleaning for one room it was denied. Additionally, the rooms themselves were outdated and below expectations for the price point. For what we paid, the accommodations should have been far more modern and well-maintained. "