Shipborne Hotels

"Our room was a bit dated but nothing a few hundred quid wouldn't sort out. Overall, the reception area and bar were good but little details like dodgy carpet on the stairs and a filthy trolly with room service food dumped on it let down the overall look. Small things that the management probably walk past every day but fail to notice. We would stay again when in Maidstone due to the great location."

"Was basic but clean. Busy in public areas. Room service was slow and food cold when it arrived. Room are not well soundproof I could hear the man in the room next door talking on his phone! "

"Uncomfortable bed, no mattress protector or topper."

"Nice big room, kept perfectly clean by the staff with a good size bathroom and air con. A comfortable hotel with easy access to major roads and train stations. A marstons pub is co located with a range of beers, bar food and carvery. They do breakfast there, but we didnt use it for breakfast. "

"Checked in Sunday evening at 8:45. Went to bar, ordered drink, about to order food. Power cut. Emergency lighting for rest of night, no food, limited everything else. No water pressure so couldn't shower etc. Staff didn't know what was going on or what to do. It was a problem just at the hotel, not the local area. No explanation or apology at check out."

"The room clean and bed was comfortable. Temperature in the room was perfect 👌 "

"Excellent breakfast, not overcooked, plenty of choice, very pleasant staff"

"Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully booked and only time we could eat at the casual bar was 9 pm- so we had no dinner. Spa suite was spacious and well designed but the lights didn’t work and the hairdryer back piece kept falling off. Not impressed."

"Great position, sunny afternoon siting lakeside was wonderful. The hotel was a little tired but clean. Breakfast was horrendous, went down at 9:30 ( breakfast finished at 10:30) and didn’t actually receive by cooked breakfast until 10:45, 1.5 hours for a very basic breakfast is just not acceptable. I would image the kitchen being under resourced, plenty of serving staff, just nothing coming out."