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Reviews of The Vaults

2.5 out of 5
The Vaults
16 Castle Gates, Shrewsbury, England

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 87 reviews" "
Rating 8 - Good. 40 out of 87 reviews" "
Rating 6 - Okay. 18 out of 87 reviews" "
Rating 4 - Poor. 5 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very central in Shrewsbury, near the station and the main shopping and historic part of Shrewsbury. The property is old, but comfortable and well cared for.
Stayed 1 night in Mar 2024

6/10 Okay

Loreta

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Darren

Sticky
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

steph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately myself I couldn’t make the stay asicame down wif the lurgy but my friends said the it was ideal for a place to rest ur head in a great location x
Stayed 1 night in Jan 2024

10/10 Excellent

Roly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vaults is what it is, a charming older property, welcoming, friendly nice. The staff were fantastic and so helpful. Cannot hesitate to recommend, would not hesitate to stay again, especially for the views of the Castle itself
Stayed 1 night in Dec 2023

8/10 Good

Lynne

Business traveller
Disliked: Cleanliness, property conditions & facilities
Tired decor stained dirty carpets , no breakfast
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for the Train
Getting to the room through the actual pub may bother some people but it's fine (if a little odd) with me. Very handy for the station and an excellent pizza takeaway opposite.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay the room was clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Friendly staff fab room with huge comfy bed small en-suite but does the job great value for money
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the vaults
We stayed for 3 nights , and found the vaults a very nice place to stay , friendly staff
Stayed 3 nights in Nov 2023

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you want a room with an uncomfortable bed, no heating and no hot water then The Vault should be your choice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place to stay
Staff were great, place was warm. Bed comfy.
Stayed 1 night in Oct 2023

4/10 Poor

Nathan

Disliked: Cleanliness, amenities, property conditions & facilities
The staff is nice and the location is great, but my room was in an unacceptable condition, smelling very strongly of cigarette smoke and with no adequate way to air it out. The sheets and towels were clean, but there were stains on the walls and furniture, and the furnishings were cheap and sometimes broken. Club music is played loudly on weekends until the early morning hours -- too loud for earplugs to block out. I would not recommend staying here.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Katy

Stayed 2 nights in Oct 2023

10/10 Excellent

Claire

Liked: Amenities, property conditions & facilities
Very comfortable, calming , great sleep and friendly and welcoming service .Great stay all round.
Stayed 2 nights in Oct 2023

8/10 Good

Jano

Liked: Staff & service, room comfort
The location was fantastic the room was basic,but comfortable.
Stayed 2 nights in Sep 2023

2/10 Terrible

sheenagh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Top floor of the place did not help, smokers congregating at the entrance to the hotel, old carpeting on the stairs and room, windows dirty, mold throughout the bathroom, beds old and uncomfortable, altogether an unpleasant experience
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2023

8/10 Good

Anthony, Peebles

Travelled with partner
Liked: Cleanliness, amenities
The price was great.
Stayed 2 nights in Sep 2023

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky little neighborhood bar with well kept rooms very close to the river and station.
Stayed 1 night in Sep 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

C

Liked: Cleanliness, staff & service
The Vaults
First visit to Shrewsbury and location of this hotel close to station and walking distance of town center was ideal. Friends staying in another hotel on edge of town easy to walk to. Service very efficient. Doesn't do food in house.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dawn

Stayed 2 nights in Jun 2023

4/10 Poor

Paul and pearl

Stayed 1 night in Jun 2023

6/10 Okay

C

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Friendly but tired
A good job they put no frills in their description. This place has a lovely friendly welcome and is clean. But it is tired and worn. That's ok,just,but not for £70 a night. To describe the room as a Suite, is misleading
Stayed 1 night in Jun 2023

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location, steep stairs, very small bathrooms
Great location for the station, just three minutes walk. Good pizza place just across the road (although allow at least 20 minutes for them to prepare it!). Close to town centre (up a hill). Accommodation OK, although all rooms up a steep narrow staircase hidden inside the pub. Very small shower rooms. Noisy until around 10.30 p.m. at weekends, but beds OK.
Stayed 3 nights in May 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. Basic accommodation but clean. Steep narrow stairs as you would expect of a property of this age
Stayed 1 night in May 2023

8/10 Good

Trevor

Travelled with group
Liked: Cleanliness, staff & service
Basic room but did the job. Great location and pub had a great selection of drinks.
Stayed 2 nights in May 2023

8/10 Good

Cathryn

Stayed 2 nights in Apr 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Lee

Stayed 1 night in Mar 2023

8/10 Good

Michelle

Stayed 1 night in Feb 2023

8/10 Good

Debra

Liked: Room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and cheerful service on arrival. My room was much better than I expected for the price and I would definitely stay here again.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pub, wood floors and wood every where... stairs up to the rooms were awesome - if this is going to be the standard I will be back. Staff were friendly and helpful. Room was small, but clean and tidy with everything we needed. Downside was the toilet - seat not attached and bowl moving around as not attached properly to the wall - the bathroom defintiely had an "unfinished" feel to it.
Stayed 1 night in Sep 2019

8/10 Good

erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
2 night stay for flower show staff and locals very helpful. Excellent location would stay again
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room very spacious, plenty of tea & coffee facilities, plenty of towels but bathroom was very small. Lovely beer garden on the roof terrace and even though a pub, couldn’t hear the noise in our room.
Stayed 2 nights in Jul 2019

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable room staff friendly no probs
Only stayed 1 night and had no issues room was clean and comfortable
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the self contained shampoo, conditioner, shower gel and hand soap dispensers in the en suite, very handy as i forgot my own! Also, we loved that there was access to a iron and the shower was not to dissapoint! A lovely and warm welcome from the start and very patient with us, even if we were running late! Only thing i would have liked was possibly the room number engraved or written on the room key somehow. Otherwise a very pleasurable stay and we would definitely visit and stay again!
Stayed 1 night in Jun 2019

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Henry Tudor house gig
Enjoyed our stay, close to all amenaties
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
For the price - good.
Fine for the price. Clean, well-placed (near station). But not (by a long way) luxurious.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless.Bed very comfy. Lots of tea, coffee etc. Nice toiletries in containers in the bathroom which had great shower. Lots of fresh towels. Near to the station and town centre. Great value for money. Good range of beers etcetra. They tell you they dont do breakfasts which is fine as there are plenty of local facilities for this
Stayed 1 night in Jun 2019

10/10 Excellent

Bryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for short break
This was a short break the hotel was clean and tidy staff very helpful and the vaults was situated very central to town centre ,all in all very pleased.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed! Everything was great l, we will definitely be staying here again
Stayed 1 night in May 2019