Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have been going to Island House for the past 13 consecutive years and it has always been our highlight vacation of the year. However, this will be our last year staying at Island House because of the change in management, specifically one of the ladies in the front office. The decision was made not to let people swap units once the deposit was paid, so my family (we rent three to four units each year) went to the front office to try and plan next year, but our normal units were being renovated during the same time next year and we all wanted to stay in the same tower. We tried speaking with the front office about possible solutions and the total disregard and indifference we felt was very disappointing. Because we had to decide right there on the spot or lose our first right of refusal, we decided not to rebook. We called back to the office a couple of weeks later to try and rebook, but never received a return phone call. We have since booked at Jamaica Royal for next year and are very sad that we lost our favorite vacation spot.