Reception

Reviews of OYO Hotel Mustang Silverspring FL

2 out of 5
OYO Hotel Mustang Silverspring FL
5001 E Silver Springs Blvd, Silver Springs, FL

Reviews

5.2
Rating 10 - Excellent. 41 out of 334 reviews" "
Rating 8 - Good. 63 out of 334 reviews" "
Rating 6 - Okay. 57 out of 334 reviews" "
Rating 4 - Poor. 56 out of 334 reviews" "
Rating 2 - Terrible. 117 out of 334 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia, Silver Spring

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good and staff was friendly
Stayed 1 night in Mar 2024

2/10 Terrible

Zaida Evarina Parra

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The walls were broken and so were the doors. and the mattress was dirty full of very large brown stains and my children got allergies with so much dust and the smell of cigarettes and dirty I didn't go somewhere else because I didn't know and I was alone with the children I didn't know what to do but I don't know stay at that hotel if you are on vacation
Stayed 2 nights in Mar 2024

2/10 Terrible

Tomevia

Disliked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 1 night in Mar 2024

4/10 Poor

Maria

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

melissa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My kids and I didn’t even stay we walked in I pulled the blankets back on the beds told the kids not to set there stuff down and walked in the bathroom it was disgusting burn marks from cigarettes everywhere and there was no bathroom window someone could have climed right through it! The person behind the desk was very friendly but this is not the place to stay it’s the kind of hotel that has permanent residents not to mention the sheets were disgusting the person who cleaned the room didn’t clean it! Cigarette burns also throughout the whole room no tv in the room either! That’s as far as we got loaded everything back up and rented a new room at a different hotel!
Stayed 1 night in Mar 2024

8/10 Good

Jorge

Travelled with family
Is ok we espect much betther
Stayed 2 nights in Mar 2024

2/10 Terrible

Jersha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Hi, Jersha! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Poorly maintained, noisy.
Stayed 4 nights in Feb 2024
Response from Lisa on 2 May 2024
Hi, William! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa

8/10 Good

Scott, ruskin

Stayed 1 night in Feb 2024

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
It's obviously an older building, but you can tell that the owners try to keep up with maintenance. They leave you alone and it's nice and quiet
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Hi, Caleb! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Lisa

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down old rooms
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Apologies for the inconvenience caused, Michael! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

8/10 Good

Barbara

Travelled with pets
Liked: Staff & service
I would have preferred the smokers to be separated from the non smokers. Questinable decision for chairs outside each room. Limiting pathway clearance.
Stayed 2 nights in Feb 2024
Response from Lisa on 2 May 2024
Hi, Barbara! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Lisa

4/10 Poor

Gabrielle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property owner was very nice. However, the property did not appear as online. The room was very old. Everything in the room was gross, like old/worn down. I didn’t even take a shower because how disgusting the shower and bathroom looked. Then when I laid down the bed felt like a fold away mattress it was soooo squeaky. It was so hard to fall asleep. Thankfully it was only a single night just for some sleep. Never again.
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
We are sorry for the inconvenience caused to you, Gabrielle! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa

2/10 Terrible

Kennth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair on the bath Matt no hot water a 100 dollar deposit or whatever you have in cash in your wallet room dirty no appeal to the room towel rack broken
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Sincere apologies, Kennth! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa

6/10 Okay

Tasheca

Stayed 2 nights in Jan 2024
Response from Lisa on 2 May 2024
Hey, Tasheca! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Lisa on 2 May 2024
Thank you for the pleasing feedback, Christa! We will put in our continuous efforts to provide consistent service every time. Regards, Lisa

8/10 Good

Kimberly

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lisa on 2 May 2024
Thanks for rating us superbly, Kimberly! Glad to know that you loved our services :) Regards, Lisa

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, room comfort
As expected.
the staff were very friendly. Extraordinary well located. A bit out date it but clean and comfy. the bathtub was very deteriorated but clean. Great shower. The price was great, nearby Silver Spring entrance and just in front of Walmart. Good Enough for a couple of nights. No recommended for a long vacation. probably it is not even the purpose of the hotel.
Stayed 2 nights in Jan 2024
Response from Lisa on 2 May 2024
Hi, Miguel! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Lisa

6/10 Okay

Douglas, Clearwater

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place needs to be remodeled my room had paint peeling off the wall but the bed was comfortable the air conditioner and heater worked and I got a good nite sleep. That was all that really mattered. As far as the property you get what you pay for.
Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Hi, Douglas! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Guy

It is an older motel. It is not perfect, but the room was clean and comfortable. It was a good value for the money
Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Hi, Guy! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Trenton

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden fees
After being told that not only did I have to put a deposit down that I also had to pay 15$ per person staying In the room. The owner is super rude and extremely disrespectful.
Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Apologies for the problems you had faced, Trenton! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Lee

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Put me in a room next to main street, so was noisy. curtains didnt close so had street lights shining in. Hot water took 5 minutes to heat up and another 5 minutes to get rid of rust. Bugs in room. Not well maintained. building is old, the problem is that it looks like it, alot of work needed. checked out early - couldnt take it... asked for receipt that I was checking out early, they would not provide. wont go back.
Stayed 4 nights in Dec 2023

2/10 Terrible

Everett

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed in 120. Got bed bugs. Staff blew us off after i brought them bed bugs in the ice bucket. Horrifying experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you
Very ghetto quality - all the rooms smell like cigarettes and the furniture is super worn out. Basically it looks like what you will experience.
Stayed 2 nights in Nov 2023

8/10 Good

Amy

Stayed 2 nights in Nov 2023
Response from Ammy on 22 Jan 2024
Thanks for the positive rating, Amy! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Georgina

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Clean
Stayed 2 nights in Nov 2023
Response from Tim on 22 Jan 2024
Hi, Georgina! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

10/10 Excellent

Jaime

Stayed 1 night in Nov 2023
Response from Ammy on 22 Jan 2024
Hi, Jaime! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Deborah S.

Disliked: Cleanliness, staff & service, property conditions & facilities
The facility needs updating
Stayed 1 night in Oct 2023

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
The door that you enter the room by had several chips off of it along the sides and bottom. The room smelled musty. The sheets had stains on them. We had to put our luggage on the dirty carpet. No hangers to put your clothes on. The sink and countertop were detached from the wall and you could see the plumbing. The shower head was coming out of the wall. The towels had stains on them and felt like you were drying off with sand paper! The pictures online are not a fair representation of what the room really is today! The lobby/office area smelled like whatever spices People from India use in their food, it was hard to breathe. I do not recommend staying here.
Stayed 4 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Kimberly! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend.
Overall worst Hotel stay for us. Non-smoking room smelled like Marijuana, ceiling falling in, no room service for cleaning, towels were stained and low quality, no replacement towels, shower drain backed up and overflowed the shower side wall. Check in, although late at night, took a phone call to the desk after repeatedly ringing the service button at the outside window. Would not recommend staying here unless you are in dire need of a room. Cheap rates but you get cheaper quality of room and service.
Stayed 3 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Gregory! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only if you have to stay somewhere
this had to be the worst condition room of any place I have ever stayed in. If it had not been for the hardship of needing a room I would have never stayed here. I would not even take a shower. The only positive was the tv worked good, as did the air conditioner and the bed was comfortable. I booked two nights and a daybreak I left after the first night and gave up the second night even though it had been paid for. Not the motels fault but there was screaming and fighting multiple times and that added to the fact that this motel was in terrible condition. At $89 a night.. this should have been $49..seriously.
Stayed 2 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Guest! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, David! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

8/10 Good

Nanette

Travelled with partner
Liked: Cleanliness, staff & service
All in all the it was a good experience. The price was cheap, owners were extremely nice. Delivering towels during our extended stay without us asking. Water was hot. With a lot of pressure. Room was clean and comfortable. Grounds were clean. Pool was very clean. The first night was a little loud. Occupant's of a room down from us got a little out of hand. I was getting worried but it wasn't long before I heard a commotion. I believe the owners stepped in and took care of it because it wasn't long and I heard them packing up and leaving. I can't blame them for other people's outburst. I do commend them for taking care of the problem. After that first night. It was a very quiet place. The only reason I gave them a lower score was the window in bathroom was broke. It allowed the summer Florida heat to come in so I had to keep that door closed. In all honesty, it wasn't that big of a deal. I did not report it and I feel if I would have they would have taken care of it immediately. I would recommend this place and I would stay there again.
Stayed 3 nights in Jul 2023
Response from Eva on 25 Jul 2023
Thank you very much, Nanette! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Eva

2/10 Terrible

Juan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
All interior of room was not finished with holes on the walls and old air conditioners that would not cool the room.
Stayed 1 night in Jul 2023
Response from Tim on 10 Jul 2023
Hi, Juan! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

yajaira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty place and not a very good place to stay nothing was clean they did not do room service run out toilet paper and dirty towels and bed sheets
Stayed 3 nights in Jul 2023
Response from Tim on 10 Jul 2023
Hi, Yajaira! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

6/10 Okay

Randolph

Liked: Staff & service
Disliked: Cleanliness
the smell of smoke in the room, a dog next dog,the location was good
Stayed 2 nights in Jun 2023
Response from Ava on 5 Jul 2023
Hi, Randolph! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

Paulo

Stayed 2 nights in Jun 2023
Response from Tim on 30 Jun 2023
We are sorry to stay turned out to be an average one, Paulo! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

4/10 Poor

shavit, MIAMI SHORES

Disliked: Cleanliness, staff & service
Very dirty
Stayed 3 nights in Jun 2023
Response from Maria on 30 Jun 2023
Hi, Shavit! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

2/10 Terrible

Yesenia, HIALEAH

Disliked: Cleanliness, staff & service, property conditions & facilities
By far one of the worst hotels I’ve stayed in. Dirty and falling apart!! Should be closed.
Response from Rosy on 21 Jun 2023
Apologies for the problems you had faced, Yesenia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Rosy

4/10 Poor

Raulito

Stayed 1 night in May 2023
Response from Ava on 7 Jun 2023
Hi, Raulito! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

6/10 Okay

Dominick

Stayed 4 nights in Apr 2023
Response from Ammy on 10 May 2023
Hi, Dominick! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Emily

Stayed 8 nights in Mar 2023

6/10 Okay

Leslie

Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Leslie! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Lisa on 1 Apr 2023
Hey, Timothy! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Terrible

Cesar

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Steven

Stayed 1 night in Mar 2023
Response from Joey on 18 Mar 2023
Hi Steven, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey