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Reviews of The Capitol Kempinski Hotel Singapore

5 out of 5
The Capitol Kempinski Hotel Singapore
15 Stamford Road, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 130 out of 185 reviews" "
Rating 8 - Good. 30 out of 185 reviews" "
Rating 6 - Okay. 13 out of 185 reviews" "
Rating 4 - Poor. 7 out of 185 reviews" "
Rating 2 - Terrible. 5 out of 185 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and overall experience.
Stayed 2 nights in Apr 2024
Response from Andras Biro on 23 Apr 2024
Dear Jeremy,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Providing a great location, excellent service, and an exceptional overall experience is what we strive for. We appreciate your feedback and hope to welcome you back soon for another wonderful stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

istvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great architecture, nice interior
Stayed 3 nights in Apr 2024
Response from Andras Biro on 11 Apr 2024
Dear istvan,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you for sharing your feedback about your recent stay and appreciating service touchpoints, particularly regarding facilities and design. We eagerly anticipate your return and look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Alexander, Huntington Beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location to walk around Singapore. Room has very few amenities (no toiletries, etc.)…and front desk never answers to assist and forgot my wake up call. Room has a good bed and nice lavatory. Bar is good but staff basically ignore you. Sadly, front desk staff do not interact and explain the property (where to go inside, where is what, how to get to restaurant, that there is a place for afternoon tea, when to expect housekeeping, where is the pool, etc.). Overall, I would give this 7 out of 10. Not what you expect for the price.
Stayed 2 nights in Mar 2024
Response from Andras Biro on 28 Mar 2024
Dear Alexander,Warm greetings from The Capitol Kempinski Hotel Singapore. Thank you very much for taking the time to share a feedback of your experience.I am deeply sorry to see and hear your disappointment.Thank you for highlighting it and I am sorry for the service shortfalls and falling below the standard. My sincere appologies for the inconvenience caused, understanding how it affected your comfort. I have personally shared your feedback with the operations leaders, to look into it closely and take action, so we avoid re-occurrence.It would be my pleasure to have the opportunity to connect with you and focus more on the future of re-establishing your trust in our services. Building relationships with our guests is my utmost priority and I certainly look forward to having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Harriet, Menifee

Stayed 4 nights in Mar 2024
Response from Andras Biro on 8 Apr 2024
Dear Harriet,Warm greetings from The Capitol Kempinski Hotel Singapore!I sincerely appreciate your excellent feedback.We are looking forward to having you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly wonderful property. The staff are amazing from the moment you arrive. You feel truly cared for. Nice amenities.
Stayed 3 nights in Mar 2024
Response from Andras Biro on 10 Mar 2024
Dear Tom,Thank you for choosing The Capitol Kempinski Hotel Singapore and taking the time to share a few words about your experience with us.I am very pleased to read that you describe our hotel as 'wonderful' and that you appreciated our warm service. Thank you very much!We take great pride in taking exceptional care of our guests and are very pleased that your expectations were highly met.We truly appreciate your lovely comments and we look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Melanie, Hook

Stayed 2 nights in Feb 2024
Response from Andras Biro on 28 Mar 2024
Dear Melanie, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you for your excellent rating and I am thrilled to see how much you appreciated the overall stay. We look forward to having you back soon and keep exceeding your expectations. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was superb. The breakfast buffet was excellent, and we were so impressed with every member of the staff that we encountered. They were extremely professional and courteous and very friendly. I cannot praise the hotel and staff enough. We would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Andras Biro on 23 Feb 2024
Dear Sherry,Warm greetings from The Capitol Kempinski Hotel Singapore and it is wonderful to see your detailed experience.First and foremost, thank you very much for highlighting all the personalized touchpoints during the breakfast experience and other service areas. It was my pleasure to pass your lovely comments to the entire team. It is heart-warming to know how much you appreciated it, in addition to the room comfort.My team and I look forward to the opportunity of welcoming you back to our property and creating many more wonderful memories. Warm regards, Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Unpleasant smells
Good service, but our room smelled like a sewer/toilet in the morning when we woke up. They seem to have some issues with proper drainage/sewers.
Stayed 1 night in Jan 2024
Response from Andras Biro on 14 Jan 2024
Dear Guest,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.While positive feedback about service standards continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. I hear you well in regards to Room Functioning & Condition of Appliances. Thank you for highlighting it and I am deeply sorry for inconvenience caused. I have shared your feedback with our Operations leaders to look into it closely and it was immediately rectified. We have also taken preventive measure to avoid re-occurrence. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

6/10 Okay

Mohammed

Stayed 4 nights in Dec 2023
Response from Andras Biro on 19 Feb 2024
Dear Mohammed,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. If your time permits and you would like to offer further insights on how I can support the team to improve your future experiences, please feel free to email me directly. Our utmost goal is to exceed guest expectations in all touchpoints. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant heritage building close to main transport hubs and shopping to suit all budgets . I was under the impression that I would have an open balcony but this was enclosed with no option to access fresh air in the room . The room was nonetheless comfortable with good modern amenities. It was a fair trek to the breakfast area but that daily hike just allowed one to indulge in the wide variety on offer with a guilt free conscience. More than happy to revisit this venue .
Stayed 3 nights in Nov 2023
Response from Andras Biro on 24 Dec 2023
Dear Patricia,Warm greetings from The Capitol Kempinski Hotel Singapore.It is such a pleasure to hear all your praise and positive impressions about hotel's service standards, location and facilities. Indeed, our product consists of 2 heritage buildings with conserved status and only four stories high. Through conservation guidelines to retain the essential architectural features, there are more then 50 different room layouts categorized in 5 room types and 4 different suits. Our Heritage Rooms come with a glass-enclosed balcony overlooking the city. On the other hand, our Terrace Rooms come with a private outdoor terrace area with views of the city skyline.We appreciate your kind words and looking forward to welcoming you back soon. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Evgeny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome hotel!!!
Everything was absolutely perfect!! !
Stayed 7 nights in Nov 2023
Response from Andras Biro on 10 Dec 2023
Dear Evgeny,Warm greetings from The Capitol Kempinski Hotel Singapore.It is such a pleasure to hear all your praise and positive impressions about hotel's service standards and facilities.We appreciate your kind words and looking forward to welcoming you back soon. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

2/10 Terrible

Hui Ying

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Disappointing stay
Stayed 1 night in Dec 2023
Response from Andras Biro on 10 Dec 2023
Dear Hui Ying,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.I am deeply sorry to see your lower rating. While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. If your time permits and you would like to offer further insights on how I can support the team to improve your future experiences, please feel free to email me directly. Our utmost goal is to exceed guest expectations in all touchpoints. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andras Biro on 18 Nov 2023
Dear Ronald, Warm greetings from The Capitol Kempinski Hotel Singapore! It is wonderful to see your positive impressions and appreciation. We are looking forward to welcoming you back soon. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay in Singapore
Right from check in out stay was fabulous, Emily was so efficient and professional, she had an early check in for us and a late check out. Emily showed us to our room which was so spacious and luxurious. There was 5 restaurants to choose from and a beautiful bar. We were within walking distance of the raffles area and there was everything you needed within walking distance.
Stayed 1 night in Oct 2023
Response from Andras Biro on 2 Nov 2023
Dear Steve,Warm greetings from The Capitol Kempinski Hotel Singapore!It is great to hear how much you appreciated Emily's warm and efficient service. I am thrilled to pass your lovely comments to Emily who made such a positive impression on you and left you with fond memories. We are looking forward to welcoming you back soon during your next visit to Singapore. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position, cleanliness and condition could not have been better, staff attentive. What a fantastic hotel !!!
Stayed 2 nights in Oct 2023
Response from Andras Biro on 28 Oct 2023
Dear Colin,Warm greetings from The Capitol Kempinski Hotel Singapore and what a pleasure hearing your praise and impressions. Thank you very much for sharing your lovely comments on service, room comfort and location and we are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

4/10 Poor

Jago

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude Manager always glaring at staff and only deals with people in a gruff manner, he probably shouldn’t be a Hotelier he certain doesn’t have the manners for it. This a very tired weird noisey hotel. Cupboards have damp stains in them, some of the buttons work some don’t, the room shapes are bizarre, and they are noisey and without any decent views. The staff uniforms are shabby a bit like the furniture. With so much competition in Singapore if this passes as 5 star I’m a monkeys uncle. Kempinskis are normally a good standard this is not a good representation of Kempinski. It needs an overhaul
Response from Andras Biro on 15 Oct 2023
Dear Jago,Warm greetings from The Capitol Kempinski Hotel Singapore and we sincerely appreciate your recent stay with us. Hearing your disappointment makes us deeply reflect on how service, room comfort and overall impression affected your stay. My sincere apologies for inconvenience caused. Acting on guest feedback is my utmost priority, as I have learned to recognize loyalty beyond just the measure of number of visits, but also in how our guests engage with us by providing concrete feedback that enables us to understand experiences through empathy. I hear you very well in regards to the service shortcomings and behaviour that require my immediate attention. I have shared your feedback with our Operations leaders to look into it closely, evaluate further and take action. Also, we have rectified immediately reported issues with Room Functioning & Condition of Appliances. Furthermore, I am truly saddened to hear about your disappointment with room layout. Indeed, our product consists of 2 heritage buildings with conserved status. Through conservation guidelines to retain the essential architectural features, hotel has more then 50 distinctive layouts. I am deeply sorry for falling below your expectations. Jago, our team certainly looks forward to the opportunity of reestablishing your trust in the Kempinski standards of quality and having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

8/10 Good

yassine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023
Response from Andras Biro on 28 Oct 2023
Dear yassine,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you very much for sharing your great feedback.We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Vitoria

Stayed 1 night in Sep 2023
Response from Andras Biro on 4 Oct 2023
Dear Vitoria,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you so much for sharing your excellent feedback.We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

JU YI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Andras Biro on 10 Sept 2023
Dear JU YI, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you very much for sharing your excellent rating. We are looking forward to welcoming you back. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel

10/10 Excellent

David

Stayed 3 nights in Aug 2023
Response from Andras Biro on 24 Sept 2023
Dear David,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for your time to share your feedback and excellent rating. We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Jihyeon

Stayed 1 night in Aug 2023
Response from Andras Biro on 20 Aug 2023
Dear Jihyeon,Warm greetings from The Capitol Kempinski Hotel Singapore.I am happy to see how much you appreciated the overall hotel stay. Thank you for sharing your rating. We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

6/10 Okay

shinichi

Stayed 1 night in Aug 2023
Response from Andras Biro on 20 Aug 2023
Dear shinichi,Warm greetings from The Capitol Kempinski Hotel Singapore.I am happy to see how much you appreciated the overall hotel stay. Thank you for sharing your rating. We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Avi

Stayed 4 nights in Jul 2023
Response from Andras Biro on 29 Jul 2023
Dear Avi,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for sharing your excellent rating. We are looking forward to welcoming you back soon here in Singapore.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

8/10 Good

Kazuyuki

Stayed 2 nights in Jun 2023
Response from Andras Biro on 9 Jul 2023
Dear Kazuyuki,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your excellent rating. We are looking forward to welcoming you back soon during your next visit to Singapore! Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

8/10 Good

Su Ling Serene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was efficient with good service. Room was spacious and clean. Housekeeping staff was very prompt with cleaning. However, lounge access was limited to 6-8pm daily, unlike the hotels I’ve been to such as Pan Pacific, Grand Hyatt and Hilton which offer all day access to the executive lounge. Check-out was slow as all service staff were occupied and people just cut queue to be served.
Stayed 2 nights in Jun 2023
Response from Andras Biro on 16 Jun 2023
Dear Su Ling Serene,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for highlighting our check-in process, housekeeping servicing and room comfort. It is wonderful to hear your praise. In addition, I am sorry to hear your impression on lounge access, which is indeed available daily from 18:00 - 20:00. My sincere appologies for falling below your expectations, as we do try our best to offer Food & average variety to all our guests, thus our space in the heritage hotel of 155 rooms is limited. Also, I have shared your feedback on check-out experience to the operations leaders to look into more closely and take action. Thank you very much for sharing your feedback and we are looking forward to welcoming you back!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Camille Ysabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service facilities
Stayed 2 nights in Jun 2023
Response from Andras Biro on 11 Jun 2023
Dear Camille Ysabel,Warm greetings from The Capitol Kempinski Hotel Singapore. Thank you very much for highlighting hotel's service standards and facilities. We look forward to welcoming you back and creating more wonderful memories. Warm regards, Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

6/10 Okay

Diego

Travelled with family
Liked: Cleanliness, staff & service
The Gym is very limited, the SPA area is small, they should not offer massages. The pool is small and without services
Stayed 7 nights in May 2023
Response from Andras Biro on 28 May 2023
Dear Diego,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback. I appreciate your impressions about the size of facilities - pool, gym and spa. Indeed, our heritage building of 155 rooms influences the luxury of space in certain facilities areas. I am sorry the experience was below your expectations and appologies for any inconvenice caused. Diego, thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

8/10 Good

ANDREW HONGJIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Andras Biro on 6 May 2023
Dear Andrew Hongjin,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you very much for sharing your feedback.We look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Stay
The Capitol Kempinski was perfect from our early arrival when Jason allowed us an early check-in to our suite. The room was large, comfortable and quiet. It was furnished with lovely furniture and original oil paintings and porcelain. We felt as though we were staying in a friend's elegant house. We were treated with wine, nibbles, fruit and chocolate. The breakfasts were perfect with every taste catered for. The staff were helpful and would do anything. The location is great, close to museums, MRT, shopping and dozens of excellent restaurants at Chijmes. I have already told all my friends that the Kempinski is the best hotel in Singapore.
Stayed 8 nights in Apr 2023
Response from Andras Biro on 3 May 2023
Dear Jean,Warm greetings from The Capitol Kempinski Hotel Singapore.It is wonderful to read how much you appreciated our heritage hotel, personalized service standards, room comfort and breakfast spread. It will be my pleasure to personally pass your lovely comments to Jason who exceeded your expectations. Thank you for highly recommending us further and we look forward to welcoming you back soon. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

beng yew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Andras Biro on 1 May 2023
Dear beng yew,Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you for your lovely ratings and I am happy to know that you had a great stay with us. We truly hope to welcome you here again. Warm regards, Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2023
Response from Andras Biro on 1 May 2023
Dear Jacqueline,Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you for your lovely ratings and I am happy to know that you had a great stay with us. We truly hope to welcome you here again. Warm regards, Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 3 nights in Feb 2023
Response from Andras Biro on 27 Mar 2023
Dear Jonathan,Warm greetings from The Capitol Kempinski Hotel Singapore. It is wonderful to hear your impressions about excellent team members. Thank you so much for your excellent rating.We look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

azna

Stayed 1 night in Jan 2023
Response from Andras Biro on 27 Mar 2023
Dear Azna,Warm greetings from The Capitol Kempinski Hotel Singapore. Thank you so much for your excellent rating.We are happy to know how much you appreciated the hotel experience. We look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

4/10 Poor

Habeeba

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want comfort and ease then this is not the hotel for you. I don’t normally book 5 star hotels but when I do, I expect a different/better level of service and room. The rooms are small. We stayed only 2 nights and one of the nights the aircon wasn’t working. They came to check and the filter was so packed with dust, I am surprised they didn’t fix it sooner. The concierge was very uninformed about their own hotel, could not answer simple questions and gave me wrong answers which really ruined my stay. I ordered breakfast in room and they asked me if I had any dietary restrictions to which I said yes vegetarian only. They delivered the food with bacon bits hidden under the potatoes. Not 5 star quality at all. In fact this has never happened to me at a 3 star or 2 star hotel even. To think I paid $700 a night for this. I cringe at that. Honestly, my experience with Capitol Kempinski has ruined my visit to Singapore. Don’t think I will be wanting to come back after the stupidity I saw at this 3 star hotel pretending to be a 5 star hotel. Be sure to check out the pool. It’s so tiny, has no view and only about 4 lounge chairs. What a waste.
Response from Andras Biro on 21 Jan 2023
Dear Habeeba, Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you for sharing your experience and I truly understand your high 5 star service standards expectations as an extensive traveler.First and foremost, I sincerely value the time that you have invested in providing me direct feedback that gives me an in-depth understanding of your overall experience and shortcomings that require my immediate attention.I can not express how sorry I feel about the shortfalls in room functioning, in-room dining and concierge service, which certainly do not correspond to the Kempinski standards that our property represents, and particularly knowing this was your first visit to our hotel. Rest assured that your feedback has already been shared with the Operations leaders to look into it more closely and take corrective steps. I am deeply sorry you left disappointed and for inconvenience caused during your stay in Singapore. Please do not hesitate to contact me personally, as it would be my pleasure to have the opportunity to connect with you and focus more on the future of re-establishing your trust in our services. And finally, thank you again for bringing your concerns to my attention and giving us an opportunity to respond and improve.  Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

10/10 Excellent

Nadira

Stayed 1 night in Dec 2022
Response from Andras Biro on 31 Dec 2022
Dear Nadira ,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you sincerely for sharing your excellent overall rating. We look forward to welcoming you back soon!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Andras Biro on 20 Dec 2022
Dear GuestThank you sincerely for sharing your excellent feedback!We certainly look forward to having many more opportunities to serve you.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

vijendran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star Hotel
Excellent hotel
Stayed 2 nights in Dec 2022
Response from Andras Biro on 20 Dec 2022
Dear vijendran,Thank you sincerely for sharing your excellent feedback!We certainly look forward to having many more opportunities to serve you.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

8/10 Good

Stefan

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not Pleasant
There was a buzzing sound coming from the toilet throughout the night. Definitely not for light sleepers. Won’t go back for sure
Stayed 1 night in Nov 2022
Response from Andras Biro on 5 Dec 2022
Dear Guest,Warm greetings from The Capitol Kempinski Hotel Singapore!I am deeply sorry to know how the buzzing sound affected your night rest. My sincere appologies for inconvenience caused. Rest assured that I have personally highlighted your feedback to the Operations leaders to take corrective steps and the issue has been rectified straight away. We certainly look forward to the opportunity of reestablishing your trust in the Kempinski standards of room quality and having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Cheryl

10/10 Excellent

Huw, Burbage

Travelled with partner
Liked: Cleanliness, staff & service
Really nice hotel in a good location. The staff were lovely..
Stayed 1 night in Oct 2022
Response from Andras Biro on 30 Oct 2022
Dear Huw,Warm greetings form The Capitol Kempinski Hotel Singapore!It is wonderful to see your praise of our hotel, location and team members. Thank you for highlighting it! We absolutely look forward to welcoming you back and keep exceeding your expectations. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Bik Nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Andras Biro on 16 Oct 2022
Dear Bik Nga,Thank you very much for the excellent feedback! We certainly look forward to welcoming you back to create more wonderful memories.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Lim Siow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singapore sling
Great Hotel and super comfy
Stayed 4 nights in Sep 2022
Response from Andras Biro on 16 Oct 2022
Dear Guest,Thank you sincerely for sharing your feedback! We certainly look forward to welcoming you back and keep exceeding your room comfort expectations.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel and Service!
An exceptional hotel in the heart of Singapore. I have previously had a really bad experience with Kempinski at Emirates Palace, Abu Dhabi, but decided to try them again as I was in Singapore for the GP. From check in to check out, the experience was exceptional. They gave me a great room, 255, with large terrace. Everything you need is in the room and the service from the front desk is also exceptional. The bed is super comfortable, I usually don't sleep well in hotels, but I had 3 nights of great sleep! The only one issue I had was with the Italian restaurant in "The Arcade" running out of pizza dough at 8pm on a Friday night, which I thought was ridiculous, but the team in the hotel did try to organise one for me - so again, service was really exceptional in the hotel. I will go back to the GP next year and will stay here again! Having stayed at some of the best hotels in the world, I would put this one up there, as the service level is exceptional. The room style is a bit more classic, so may not be to everyones taste, and is usually not to mine, but the services and locations more than make up for this. Thanks!
Stayed 3 nights in Sep 2022
Response from Andras Biro on 16 Oct 2022
Dear Neal,Warm greetings from The Capitol Kempinski Hotel Singapore!Firstly, thank you for choosing us to be part of your GP memories. I am thrilled to read your detailed feedback and that particularly team members' attentiveness in all service touchpoints, room comfort and location exceeded your expectations. On behalf of all my colleagues, allow me to express how grateful we are for your kind words and appreciation, and naming us exceptional. Hearing that Kempinski will be your preferred choice during next year's GP, gives absolutely purpose to everything we do here.I truly appreciate your empathy in regards to the Italian restaurant shortfall. My sincere appologies for inconvenience caused and I am happy to know the team managed to act accordingly. We certainly look forward to being part of many more memories during your future visits and would be a great honour to welcome you back to The Capitol Kempinski Hotel Singapore. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Ajay Kumar

Stayed 5 nights in Sep 2022
Response from Andras Biro on 30 Sept 2022
Dear Ajay Kumar,Thank you very much for the excellent rating! We sincerely appreciate it and we look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Wai Sum Summer

Stayed 2 nights in Sep 2022

10/10 Excellent

Eugene phaw

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eugene
I went there 2 times,loved this place very much. Red in lady service very well and friendly
Stayed 2 nights in Sep 2022
Response from Andras Biro on 25 Sept 2022
Dear Eugene,Thank you so much for your loyalty and continuously choosing The Capitol Kempinski Hotel Singapore.What a delight hearing you praise of the hotel and particularly highlighting Ladies' in Red friendly service. Thank you for sharing it!My team and I look forward having you back and creating many more wonderful memories.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

10/10 Excellent

Thomas

Stayed 1 night in Sep 2022

8/10 Good

Gerard

Travelled with group
Liked: Cleanliness, staff & service
Everything was good except for the bidet that never worked. I complained about it but nothing was done about it. Also, there was some repairs or hammering that was going on late in the evening it only stopped after weve complained. Though they claimed that no construction work was being done
Stayed 2 nights in Aug 2022
Response from Andras Biro on 25 Sept 2022
Dear Gerard,Greetings from The Capitol Kempinski Hotel Singapore!Thank you for your overall positive feedback and constrictive comments. We would like to apologize for the inconvenience experienced with the bidet. I have personally shared your feedback with the maintenance team and issue has been resolved straight away. Furthermore, we are indeed puzzled with the hammering sounds in the late evening, as no construction work was scheduled in our building. It could be potentially from the surrounding buildings or other guest room. Again, Gerard, I am deeply sorry for inconvenience caused. We certainly look forward to having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore