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Reviews of Vibe Hotel Singapore Orchard

4 out of 5
Vibe Hotel Singapore Orchard
24 Mount Elizabeth, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 95 reviews" "
Rating 8 - Good. 33 out of 95 reviews" "
Rating 6 - Okay. 15 out of 95 reviews" "
Rating 4 - Poor. 3 out of 95 reviews" "
Rating 2 - Terrible. 2 out of 95 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jake

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have no issue with the price. I like the room that I booked, which is deluxe room. On gg maps, it's said 10-15 mins walk to the mall and mrt, but actually it's more like 20-30 mins walk in real life. But I think other hotels with this price range are all the same, so it's acceptable. What I don't like is the front desk staffs seem cold, beside that, during check-in, they asked me if I like bathtub or standing, while my booking was clearly bathtub, and I even type it again on the special request. After I repeat, they said that bathtub had to wait 2-3 hrs, we tired so we said standing is ok. The staff gave me the key card, said this room is free upgrade. But when I saw the room, it was bad, smaller and uglier. So I went back immediately, said I want the room I booked, no need upgrade. They gave me my room on the spot, with out waiting, much better than the upgraded room. So it's a bit shady here that they told me I have to wait, and told me I got free upgrade. Feel like they tried to trick me to stay in the room they want instead of my booking room....
Stayed 1 night in Apr 2024

6/10 Okay

Gustina, Hayward

Liked: Amenities
Over advertized compared to the price. Room is so small.
Stayed 2 nights in Apr 2024

4/10 Poor

JOEY

Disliked: Cleanliness, staff & service, property conditions & facilities
checkin receptionist was slow and impolite. property is 10-15min walk to shops and metro. bathrooms are old and dirty. shower faucet difficult to control. would not recommend or stay there again.
Stayed 4 nights in Mar 2024
Response from Peggy Koh on 21 Mar 2024
G'Day Joey, Thank you for sharing your feedback with us, and we sincerely apologize for the issues you encountered during your recent stay. Providing excellent service and maintaining high cleanliness standards are our top priorities, and we regret that we fell short of meeting your expectations.We apologize for any inconvenience caused by the slow and impolite service you received during check-in. Please rest assured that we will address this with our Vibe Host team to ensure that all guests are greeted promptly and courteously.Regarding the condition of the bathrooms and the difficulty in controlling the shower faucet, we understand the importance of maintaining clean and functional facilities for our guests. Our housekeeping and maintenance teams will immediately investigate and address these concerns to ensure that our guests have a comfortable and pleasant stay.We appreciate your feedback as it helps us identify areas for improvement, and i am inviting you to write to me personally : peggykoh@fareast.com so that i may understand more on what transpired that day on your arrival. we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Good Vibes Only Peggy Koh Front Office Manager

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable and clean in good location walkable to shops and eateries. Quality of the food at the one hotel restaurant was very average.
Stayed 2 nights in Mar 2024
Response from Peggy Koh on 11 Mar 2024
G'Day JacquelineThank you for your ratings!. We're glad to hear that you found our rooms comfortable and well-located. We apologize for any disappointment regarding the food quality at our restaurant. Your comments are invaluable to us, and we will strive to improve in this area to better meet your expectations in the future. If you have any further concerns or feedback, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for an improved dining experience.Best Vibes Peggy Koh Front Office Manager

10/10 Excellent

Mugdha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the location to the cleanliness, facilities and staff was amazing. Only improvement scope was the breakfast and food menu. Didn't find anything fulfilling there if you are a vegetarian , rest all was more than amazing.
Stayed 3 nights in Feb 2024
Response from Peggy Koh on 2 Mar 2024
G'Day MugdhaWe would love to express our appreciation for choosing Vibe Hotel Singapore Orchard and for sharing your feedback. We value every guest’s feedback have shared yours with our Vibe Hosts for our continuous improvement We look forward to welcoming you back soon! Best Vibes Peggy Koh Front Office Manager

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service! Perfect balance, staffs are very attentive without being overbearing. The room is clean, comfortable and well appointed. We really enjoyed our stay and would stay there again the next time we are in Singapore.
Response from Peggy Koh on 2 Mar 2024
G'Day EstherThank you so much for staying with us at Vibe Hotel Singapore Orchard, and for the rating! We are so pleased that you had a wonderful stay, and we truly appreciate your mention of our Signature Vibe Host Service. We look forward to welcoming you back again soon!Best VibesPeggy Koh Front Office Manager

6/10 Okay

Markus Urs

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Little walk from Orchard rd.. Hotel carpets smell/ old carpet smell. Phone didnt work. Not enougj towels im bathroom for 2 people
Stayed 3 nights in Feb 2024
Response from Peggy Koh on 2 Mar 2024
G'Day MarkusWe would love to express our appreciation for choosing Vibe Hotel Singapore Orchard and for sharing your feedback. We value every guest’s feedback have shared yours with our Vibe Hosts for our continuous improvement We look forward to welcoming you back soon! Best Vibes Peggy Koh Front Office Manager

6/10 Okay

Margot

Travelled with family
Some of the service was abrupt and our room offered bare essentials only.
Stayed 2 nights in Jan 2024
Response from Peggy Koh on 2 Mar 2024
G'Day MargotThank you so much for staying with us at Vibe Hotel Singapore Orchard. We are so sorry for the aspect that didn't make your stay experience. We truly appreciate your feedbacks for our continuous improvements. We look forward to welcoming you back again soon!Best VibesPeggy Koh Front Office Manager

8/10 Good

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to Orchard road Nice staff Did not enjoy the substandard breakfast both in selection and quality of food
Stayed 2 nights in Jan 2024
Response from Peggy Koh on 2 Mar 2024
G'Day Anne-MarieWe would love to express our appreciation for choosing Vibe Hotel Singapore Orchard and for sharing your feedback. We value every guest’s feedback have shared yours with our Vibe Hosts. We look forward to welcoming you back soon! Best Vibes Peggy Koh Front Office Manager

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from Peggy Koh on 2 Mar 2024
G'Day Robert Thank you so much for staying with us at Vibe Hotel Singapore Orchard, and for the rating! We are so pleased that you had a wonderful stay, and we truly appreciate your recommendation. We look forward to welcoming you back again soon!Best VibesPeggy Koh Front Office Manager

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very nice
Stayed 5 nights in Jan 2024
Response from Peggy Koh on 2 Mar 2024
G'Day GrahamThank you so much for staying with us at Vibe Hotel Singapore Orchard, and for the rating! We are so pleased that you had a wonderful stay, and we truly appreciate your recommendation. We look forward to welcoming you back again soon!Best VibesPeggy Koh Front Office Manager

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel within minutes walking distance of Orchard Road. Rooms nice sized and king size bed is extremely comfortable (probably the most comfortable hotel bed I’ve slept in!). The staff are all great and friendly and a special mention for Ratna for helping to make our stay even more comfortable, she is a real credit to the hotel! Really enjoyed our stay and look forward to staying at Vibe hotel again next year.
Stayed 12 nights in Dec 2023

10/10 Excellent

jason, las vegas

Stayed 2 nights in Jan 2024
Response from Peggy Koh on 2 Mar 2024
G'Day Jason Thank you so much for staying with us at Vibe Hotel Singapore Orchard, and for the rating! We are so pleased that you had a wonderful stay, and we truly appreciate your recommendation. We look forward to welcoming you back again soon!Best VibesPeggy Koh Front Office Manager

10/10 Excellent

Kartik

Stayed 6 nights in Dec 2023
Response from Peggy Koh on 2 Mar 2024
G'Day KartikThank you so much for staying with us at Vibe Hotel Singapore Orchard, and for the rating! We are so pleased that you had a wonderful stay, and we truly appreciate your recommendation. We look forward to welcoming you back again soon!Best VibesPeggy Koh Front Office Manager

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness
The room is small. Customer service is ok. Nowhere to put clothes. Breakfast is below average
Stayed 4 nights in Nov 2023

8/10 Good

Nipa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy from neighboring rooms every night
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary-Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping was great, lovely to return to a clean, tidied room. Only issue is the (noisy) air-conditioning: unable to make it warmer beyond a point and felt too cold at night.
Stayed 1 night in Oct 2023

6/10 Okay

LENA

Travelled with partner
Liked: Staff & service
Walking distance to the shopping centres.
Stayed 3 nights in Oct 2023

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean hotel with great staff convenient location
Stayed 3 nights in Oct 2023

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice, clean and modern. The staff are friendly and helpful. The area is quiet.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wai Keung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - nice rooms
Stayed 1 night in Sep 2023

8/10 Good

Edward

Stayed 2 nights in Aug 2023

8/10 Good

Arif

Stayed 4 nights in Aug 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Vivien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk is very helpful.
Stayed 2 nights in Aug 2023

10/10 Excellent

ALESHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent three days here and it was wonderful! The staff was very welcoming, friendly and accommodating. The room was clean and the hotel had a nice fragrance throughout. Would definitely stay at vibe again! Oh forgot to add it is in close proximity to all major shopping and transportation centers.
Stayed 3 nights in Jul 2023

6/10 Okay

christopher stuart

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was clean and staff were polite and and friendly. The upper level premier rooms have been renovated to a poor standard and corners have been cut . especially in bathrooms . Lack of exhaust fans create moisture issues which is evident . Crooked obscured power sockets isn’t acceptable for a hotel of this class . Breakfast isn’t of a high standard for its star rating level. Perhaps a 2.5 -3 star is more on the mark . Overall it’s ok hotel but was disappointed based on the overall experience for the price paid abs compared to what we have had in other 4 star hotels .

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Kei Yong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except the bathroom is too small and the shower head leaking and keep turning.
Stayed 3 nights in Jul 2023

10/10 Excellent

Yuen Hung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room equipped with lovely smelling toiletries and amenities that we needed. Hospitable and helpful staff whom made us feel welcomed and looking forward to consider vibe again for our next stay.
Stayed 1 night in Jul 2023

4/10 Poor

Hunmin

Stayed 3 nights in Jun 2023

10/10 Excellent

John, Dublin

Stayed 7 nights in Jun 2023

6/10 Okay

Rinratha

Travelled with family
Disliked: Staff & service
They're going for cashless only hotel which will make my family and I not returning.
Stayed 3 nights in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, property conditions & facilities
Surrounding environment is good
Stayed 1 night in Jun 2023

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a very pleasant 2 night stay at The Vibe and our previous stays here when it was called The Elizabeth. The hotel is now being renovated and the room decor was lovely. The room also had a Nespresso coffee machine with a choice of 4 different Nespresso coffee capsules to choose from which was great. The hotel is in a good location, as it is only a few minutes walk through the Paragon Shopping centre onto Orchard Rd. The staff were lovely and the room was cleaned very well. The buffet breakfast was nice but could be improved as there was no yoghurt & limited fruit choices available (watermelon, dragon fruit & paw paw). Thank you to all The Vibe staff.
Stayed 2 nights in May 2023

10/10 Excellent

Peter John

Stayed 1 night in May 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, close to Orchard Rd and shops. Really enjoyed my short stay. Greatly appreciated the 24 hour service desk as I was a late check in. Loved it I will be back. Thank you.
Stayed 1 night in May 2023

10/10 Excellent

Lorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff at the hotel. Love the social pantry.
Stayed 3 nights in Apr 2023

10/10 Excellent

DAVID, EASTLEIGH

Stayed 1 night in Apr 2023

10/10 Excellent

Armaity

Stayed 2 nights in Apr 2023

8/10 Good

Tinky

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2023

4/10 Poor

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Was expecting much more for the price. Bathrooms in rooms are dated, and disappointing to say the least. It looks like the hotel was remodeled within the last 10 years, but it’s quite apparent they did not pay attention to detail… Overall, it’s a clean place to sleep, but I won’t be staying there again.
Stayed 3 nights in Mar 2023

10/10 Excellent

ZhengLing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the little surprise birthday cake and balloons. Wasn’t expecting it but it was a real nice touch. Free parking was a bonus. The room is spacious and mostly peaceful. They are even willing to help send up your food deliveries so I appreciate it.
Stayed 1 night in Mar 2023

10/10 Excellent

christine, salt lake city

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay very much! thank you!
Stayed 4 nights in Mar 2023

8/10 Good

Richard

Liked: Staff & service, room comfort
Bathroom issue
We stayed for 4 nights with my four year old daughter. Checking in was smooth and the area is quite nice because it is in close proximity with the shopping malls. However, we had a not so good experience with our bathroom. There was a foul smell coming from the floor drain, and i suspected it was the smell from the sewer. We stayed for the first night, but on the second night, i noticed when i flush the toilet, water and some waste comes out on the side of the toilet and goes to the floor drain (i won't post the pic because i might spoil your dinner). Good thing that when i reported it, we were transferred to an upgraded room. Though we had to fix and pack all our things and had to carry our kid because it was a bit late at 9pm and was already sleeping. I hope they will fix it because overall the hotel is nice and fair priced. Will i come back to this hotel? Yes.
Stayed 4 nights in Feb 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wry nice hotel. Staff was very nice and helpful. Good location, just a very short walk to Orchard Street. Only complaint is that the bed was vey hard, but it was fine for my husband.
Stayed 3 nights in Feb 2023

8/10 Good

Bernice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location being very close to Orchard Road and easy access to MRT. Very friendly and helpful staff. Extremely good value.
Stayed 7 nights in Feb 2023