4/10 Poor
Verified traveller
31 Jul 2022
Liked: Cleanliness
Could be a Special Place
This place has amazing potential. Sadly it does not live up to it. We were put in a "cozy" room," and were told these rooms were for their cost conscious (cheap/poor?) visitors. The next room up was not much more expensive, but unavailable. There was barely room to move around the bed. There was a kettle and coffee machine that had no outlet near them, and no surface large enough to place them to plug them in, and the coffee machine had a continental European plug in any case.
The food was bad. My partner's breakfast omelette was crusty on the outside, with a slab of molten, chewy cheese on the inside. We won't even talk about lunch. It was inedible. My partner, who feels disloyal to his dead mother when he leaves anything on his plate, sent back a near full lamb dish.
When we had an issue and said something, we were made to feel it was our fault for not appreciating this place. That's a weird flex for a service industry.
On the plus side, the staff were generally extremely helpful and pleasant, and seemed to enjoy their jobs. The land is spectacular. The sky garden, which is on the estate, is stunning. It is looking a bit worn though, the browning grass and divots up the side. There is a wonderful set up by the lake with exercise rooms, a pay-per-visit sauna, stand up paddle boards, and a small boat.
Great drinks and a skilled bartender.
This hotel could be really special, but there is just something not coming together.
Verified traveller
Stayed 2 nights in Jul 2022
