Orlando Hotel Guide. Hotels in Sky Lake, Orlando, United States of America

"Charged extra for room even tho we provided receipts and statement from bank proving it Front desk staff very arrogant "

"This is the worst hotel for families with Kids. We could smell weed on the Hotel Campus. It is close to the expressway, so it is very noisy all night. The staff does not smile while checking out. I guess you get what you pay for. Literally for another 40 bucks, there are better hotels nearby. "

"When we called to advise we needed an upgrade to our room, your staff was the most pleasant and professional to us. We were going to be charged an additional fee, but through a conversation it was deemed to be withdrawn. Though this may se to be minor, customer service like this is so important and we were made to feel valued. We often use Expedia and for this positive interaction, we will be continuing to do so with confidence. Vacation time is very exciting and having a pleasant experience as this, makes it even more rewarding. Thank you again. Have a wonderful day. We did ! "

"We are extremely disappointed with our stay. Upon being assigned our rooms, we opened the doors only to find that they were already occupied by other guests who were sleeping inside. This is completely unacceptable and reflects a serious failure in your management and room allocation process. We were then moved to different rooms that did not match what we had originally booked. However, given that it was already late at night, we had no other option but to accept them. This situation caused us significant discomfort and inconvenience, and it falls far below any reasonable standard of service."

"The resort was disappointing and the wait to check in was ridiculous. The staff was too busy playing and not attentive. It took 45 minutes to get a pizza from the restaurant and they forgot my order and had to remake it. The elevator was malfunctioning and a lot and there was on one for several guest. The room was stinky and it was damages on the floor and only like 3 towels. I will never stay there again."

"Great option for a Disney property. Rooms were recently updated, nice to be able to walk or take the boat to Epcot and Hollywood Studios. Many options for food."

"Booked this for my hunnys birthday, he loved everything about this resort."

"We began staying at the grove many years ago when it opened. Since then, cleanliness has declined, and many rooms (we've stayed in the last few years). need serious fixing and upgrading (cabinets and dressers falling apart, showers needs updating, hallways to rooms are constantly full of garbage people leave out, and overall dirt and grime) It is not what it use to be."

"Was only for one night. The property is top notch. Being able to travel back and forth to Epcot and the boardwalk via boat transportation was perfect. "